John Manser – State Farm Insurance Agent

If I could give no stars I would. Three times my auto pay was canceled without my consent. Every time I would try and get it turned back I was told that I needed to fill out a new form. Well I did. This past April they took two payments on auto pay after I purchased a new car. First I was told there was no increase, in fact it would decrease. That was a lie. I then noticed at the end of may my payment for the month was not pulled. I called and told it was canceled because I bought a new vehicle. This after being told I was all set and after two payments were already taken. I made a manual payment and asked for the form to be sent. A week passed and no form. I called and was told it would sent. Another passed and I called again. Made another manual payment and was told they would email me the form. Still no form. So mid July three months worth of payments were taken. I called and was told it made no sense they pulled it because auto pay was canceled and was assured I would be refunded in two to three business days. On the fourth business day after calling and leaving a message every time I finally got in touch with my agent who informed me she sent me an email a few moments earlier stating I wouldn’t be refunded. No call, an email. I was obviously frustrated so I asked for John to contact me, gave both my work line and my personal line and never heard back. I then emailed him. I received an email back of him stating I was notified by mail that they would be pulling the payment and that I should find another insurance company.
Needless to say they put the blame on their billing department, stated I was irresponsible, that the reason for confusion with my account was due to my original rep leaving and that they have been more than helpful in the past.
Multiple times my payments were refunded. I take responsibility in staying with them after the first couple times it occurred. I recommend if you want an agency that is organized, professional and takes pride in their business stay far away.

I would say very poor service for this agent. Lost my file first because of staff replacement, of course as their saying. And they arbitrarily suspended my comprehensive coverage. After I called to solve the «missing file» problem. They automatically went back the past months to retrieve the payment for the past comprehensive coverage. I wonder if I had accident during that certain suspended period. Would they cover me?
And one agent promised to call back to give some answer, but never did…