Integrity Auto Repair

Inconsistent customer service.
When we first went here the folks were very nice, but at the end of our visit they informed us that they broke my oil stick and that they’d have me come back for a free replacement since they admitted to breaking it. A few days pass and they call us to let us know the oil stick had come in. We go to retrieve it and they turned the story around saying that the oil stick was old and that they didn’t break it and in turn wanted us to pay for the stick. It ended up not being very expensive ($ 30?), but it was the whole moral behind this experience that makes me weiry to return or recommend others to go there, but maybe this is just how car people work? They admitted in the beginning to breaking it and were willing to replace it, but then made us pay for it; not sure where the integrity lies in this situation.

[UPDATE]
I originally gave these guys a glowing review but that warrants updating after my recent phone call with them.
I made an appointment because my windshield fluid has been leaking since the incident and I’ve been unable to use it at all. Time and money prevented me from getting that checked out sooner. So I called them and made an appointment to check it out.
A FEW MINUTES LATER Greg calls me back to tell me;
A) they remember my car from the bumper incident
B) apparently the way the chose to attach the bumper made it impossible to get back in there and fix ANYTHING
C) they remembered NOTICING MEGA DAMAGE INCLUDING THE WINDSHIELD FLUID AND ATTACHED THE BUMPER ANYWAYS AND WITHOUT TELLING ME ABOUT THE DAMAGE
Call me crazy, but I am never trusting this place again.
Scott P’s review was right, «WATCH OUT FOR THIS GUY!»
[PREVIOUS REVIEW]
My first official Unilocal review needs to be a glowing appraisal of Integrity Auto because of how much they saved my butt the other day.
The other morning my front bumper got in a fight with a snowbank and the garage. My bumper lost the fight so hard that it got ripped clean off.
I called Integrity because I’d been to them a few times before when I lived on Mt Hope and I remembered my experiences there as being pretty good overall.
I spoke with Greg on the phone and he was super friendly and understanding. He said even though they don’t do body work there he thought they could get the bumper back on safely and securely for me. I also had them fix a muffler problem I’d been having for a while. After looking at it they called me to let me know the cost and get my approval before doing any work. My car was all fixed and out of the shop by 2:30pm and at half the cost of any dealership service.
The front desk area is well lit, tidy and clean. There are two chairs in there but it’s a small shop so I don’t think it technically has a waiting area. I’ve always dropped my car off and come back for it later. There’s a plethora of cafes and shops half a mile up the street that you can camp at while you wait.
I don’t know what happened to this Scott P guy, and I can’t really tell what I’m supposed to «watch out for» from his review, but I’m sorry he had a bad experience here. I may be an on and off customer of theirs, but I have been for five years and so far I think Integrity Auto lives up to its name.

I don’t know what could have happened with the other reviewer. Greg is the nicest and most patient repair shop owner I have met. My whole family goes to him and we have been very happy for years. Highly recommended!

Watch out for this guy!
After reading the good reviews. I thought I would give this place a try. From the reviews I expected, at the very least, a decent experience.
It was the opposite. I found the owner to be short tempered, rude and dismissive. There are plenty of good shops in the area. Ask yourself if you would take a chance on the experience I received.
I recommend finding another shop.