FedEx Ship Center

Working in Buffalo and living in Rochester, almost every time I get anything through FedEx it requires me picking it up here. They are always very helpful and pleasant. I have them hold anything that gets delivered to me because I drive right past this place on my commute home, but if I don’t have them hold it is still out on the truck.
The main reason for the 5 stars happened about 2 years ago. My girlfriend (at the time) had bought tickets to the opening night of Book of Mormon an we were excited to go. The tickets were slated to be delivered the day of the show. Neither of us would have been home when the driver would have come and they needed to be signed for. I looked at the online tracking and it said they were at this location and scheduled to be delivered tomorrow (the day of the show). I was a little upset because I knew I wouldn’t be home to get them and they wouldn’t be at the facility until around 7pm which didn’t leave time to pick them up and get to the show. So I drove out the facility with my tracking number and a good attitude. I asked the lady working that evening if there was any way she could go look for the package. She initially told me there was no way she would be able to find it but after explaining the situation she said «I will give it a shot.» About 25 minutes later she came back with the envelope and refused to take my offering of a very generous tip for helping me out. She just smiled and said «I would hate to have you miss the show.»

I had a package that was being delivered by Fedex to my house. My wife took the day off of work to be home to sign for the package. She saw the Fedex driver pull into the driveway, walked to the door & by the time she opened the door, the driver was driving away from our house. The driver then called & told my wife that she wouldn’t deliver the package because our dog was outside. (in the back yard, with his leash & collar on attached to a runner, that doesn’t come anywhere near the front door) She then said that she would be back the next day between 9:00 & 5:00, & if the dog was outside, that she would not stop … Total crap attitude from this P.O.S. driver !! I’ll give the USPS my business from now on !!

I had a horrible experience here. I was on vacation when they tried to deliver a package to my house. They left me a message that I had to pick it up before Wednesday or they would ship it back to the sender (I guess having a box there was really cramping their style). I got back from vacation and went straight there on Tuesday. They told me it had already been processed, and they couldn’t give it to me. A total waste of time, and two weeks later, I’m still waiting to get my package back.