Cycle Stop, Inc.

Was interested in buying a new bike. I walked in, took my time and walked around the whole show room checking out bikes. Was never greeted by staff, not even acknowledge that I was even there. A couple of associates looked at me but never made an attempt to assist me with anything. They were to busy talking and laughing with their fellow employees. This happened to me once before at this place but blew it off as just a bad day but after this second time I’ll never be back. Read the other reviews. This place is a joke.

Large selections of bikes, also Triumphs — good amount of merch, but no challange coins. The gals were friendly and very helpful. Didn’t check out the parts department, so I’ll leave that area for others to review.

Brought in my sons jap 4 wheeler which wasn’t working in January 2014 so over a year ago and my son still doesn’t have it back. I called every month to check on it and was finally told it was free after putting a $ 200 deposit down and told it was ready for pick up and no other costs were due. After I got there I was told it wasn’t ready and it was gonna cost me $ 150 to get it. Now it still not fixed after about 15 months of them having it and not able to fix it. Yes I was told it was hard to get to parts but seriously a year??? They communicate like my ex wife! They say they will call you back but never do. They told me I didn’t owe anything but now I do. And the 4 wheeler cost me about $ 500 to buy brand new. After all this I could have purchased another and my son could have been riding all along. Please don’t bring your bike etc here look elsewhere all reviews on this 34 year old company are mostly negative that should tell you something. Good luck and wish me luck!

Staff not sure what to do with a non-​HD motorcycle.

I have had several different cycle services done at this establishment and I simply will not do business with them anymore. You get a mixed bag of customer service at this place. They seemed to do ok work but some of the staff simply are just not friendly and that unfortunately does make for good business practice. There are several other options in the area that are more customer service oriented and I would stongly recommend you look elsewhere.

This place is amazing. Poor sales staff, horrible service staff, incompetent service technicians and a philosophy that the customer can just go pound sand. I took, my Kawasaki in for service last fall and it took them over four weeks to «fix» the very minor issue. Three weeks later the same problem occurred (they never solved the problem the first time). I took it back this year and they made another attempt to correct the problem. This time it took them SEVEN weeks to fix it.
I had to call every week to get the status of my bike and was told different stories on what the new theory was. When I got the bike back I asked if they could do anything for me such as an oil change or anything since they had the bike for SEVEN weeks and really pissed me off. I was told I was ridiculus to suggest that.
I guess if you own a Harley, this place could fix it since they are in the shop a lot anyway, if you own a metric head to Hollink.