Cortese Auto Group

I just purchased the car of my dreams… a 2016 Lincoln MKC.
It has every single bell and whistle available, and an interior that is incredible.
Donna S was my sales associate and she made the buying experience something that redefines customer service. She was professional, knowledgeable, and responsive to all my questions and concerns. These was not a single moment of our time together that made me feel like I was being pressured and when I drove out of the lot for the first time I had to pinch myself.
I hope to have a long relationship with Cortese as Donna and I already made plans for a new car purchase down the road!
Cortese is spectacular!

I bought a Lincoln MKX from Cortese and the sale representative Wayne Rainey was exceptional, his knowledge and customer service skills made it easy to purchase my second Lincoln. This being my third Lincoln in 10 years, I did not considered going to any other dealer or sales representative. I informed everyone I come in contact with to visit Wayne at Cortese if they want an automobile at a great price with proven customer care then I highly recommend Wayne. Wayne checked for every possible discount, allowed the maximum for my trade-​in and was extremely knowledgeable on the features of the new vehicle, more importantly, he offered his services even after the sale was completed, additionally, he called to see if I had any questions immediately after the sale and weeks later. If you want to feel like a valued customer and treated with respect, I can honestly say that this is the best service I’ve received in my 40 years of buying vehicles all over the world.

Bought an new expedition They had a good selection of cars and had what I wanted. Got a fair price on my trade in, good price on the SUV that I bought. I drove 90 miles to make the deal. If I was local I think I would have walked away and come back another day to get the numbers I wanted! Service so far is on spot! The Ziebart service is good, but what starts out as 2K extra soon mounts to 4K with add ons. Price on this can be talked down. This is the first car bought from them, I will go back but be sure I“ll talk them down in price !!!

Before moving to the East Coast I tried working with this location and didn’t have the best experience as far as communication. I just had the oil changed, tires rotated and an overall inspection of my 2015 Jeep done and am not impressed with the time it took.
They checked for recalls and updates and found three, two of which I was not aware of. In any case they said it should take about an hour and a half. I had to wait in a waiting room where an older gentleman was blasting the news that was all politics. We’ve all heard of separation of church and state but what about separation of auto dealer and state. Eh, food for thought huh. Lol.
I did want to look at some of the Wrangled Unlimited Jeeps and found that they were tucked away in the far corners of the farther. I got a workout in walking over to look at those bad boys. They must have known that I was not shopping for a new vehicle because the vultures didn’t start circling or it could have been the early morning and 40 degree temperature. I was actually hoping someone would have come out to unlock a few so that I could poke my head in but pressing my face to the cold glass gave me a sneek peek. When I bought my Jeep I was trying to decide between the Cherokee unlimited and Wrangler unlimited. After test driving the Cherokee unlimited I fell in love and didn’t test drive the Wrangled and have wondered ever since. I now feel okay after taking a closer look at the Wrangler unlimited and like I made a good choice.
I got side tracked. I got to the place at 8am and figured being done by 9:30am would give me plenty of time to make my 10:30am appointment. Wrong. I was told the updates were taking longer than expected. I let the rep know I had an appointment that I could not miss and he came back a few minutes later to let me know that he’d arranged for me to use a courtesy vehicle for which I was appreciative. The vehicle ended up being the base model of the Cherokee and was not so clean. I figured they’d provide a vehicle comparable to the one they were holding hostage. Being in the dirty base model I realized how much I relied on my cleanliness, backup cam and navigation system to be comfy. I asked how long it would be and this man said «Well, they go on lunch at Noon so it should be no later than 2pm.» I’m like that’s six hours for an oil change, tire rotation and updates. Not only that but why do they all take lunch at the same time when people are paying money and time to get their vehicles serviced.
They also wanted me to put gas in the Jeep upon returning it which to me sounds like a rental vehicle and not a «courtesy» vehicle. I guess they meant I had to be the courteous one. I had a full tank in my Jeep and had no plan on getting more gas let alone in a vehicle that was not my own. Fortunately they called at 1145am and said my Jeep was ready for pick up. There went half of my day so clearly I was not happy that 1.5 hours turned into 4 hours and of course I was charged the labor for the time it took. I figured they might at least wash my Jeep for the delay but it was still dusty as I left it. Lol. I’m not impressed. They get two stars for «effort».

This is far the worst place that my husband and I have ever puchased a vehicle. In the 11 years we have been together we have purchased from dodge, jeep, ford, chevy, honda, just to name a few. The salesman was friendly, but that is were out positive experience ended. They took all of our financial info, inspected our trandin, and gave us a verbal payment quote. We were satified with the quote, but didn’t see anything in writing. They then had us call the insurance company and add our new vehicle. We took care of everything, but still were not given our purchase agreement. They had us leave so that they could get our new vehicle ready and the paper work. When we got back, the papyment they quoted us had jumped, more then we told them we were willing to pay. We were mad. We told them were our max payment was in the beginning and the assured us it would not be more than that. All they had to say about it was «that’s how things have been done for 50 years.» We felt like we had been dooped! We felt trapped because we had already taken care of everything that is involved when buying a new car. It seemed to late to back out! We will never go back there. Again, we felt screwed and taken advantage of.

Horrible!!! The sleezy sales rep named Jason offered an incredibly low amount for the trade-​in of my car (after waiting an incredibly long time for it) so I told him that was too low and got up to leave. He told me that I was rude for getting up to leave and said he couldn’t believe how I just wasted his time! Apparently the Cortese folks strategy is to insult you at any point you decide to walk away from the offer. Absolutely ridiculous. This dealership was a joke and this Jason was beyond disrespectful. He needs to be fired. I will tell all friends and family in the Rochester area to NEVER buy from these clowns.

So We got a call back from the Marketing Manager apologizing after he heard about our experience. He said he is trying to clean up their reputation and listened to me and thanked me for my feedback. I have to give him credit for that. He has his work cut out for him. Look at their ratings. I wish him all the best!

I was driving on West henrietta when I realized I was running out of gas and pulled into Cortese I was SO embarassed but a group of employees came out and rolled my car to their gas pump. Nobody was rude or annoyed and just laughed at the situation. Could not have ran out at a better place. Great customer service to say the least!

STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN! I recently purchased a 2014 Jeep Patriot from them. I should have listened to these reviews. I ended up paying 2,000 more than sticker price. Totally my fault, I should have paid better attention. The secretary Michelle was very rude to me on the phone when I was inquiring about my paperwork. The guy in the finance department seems more interested in eating donuts than assisting with finance. Go to somewhere where they treat you like they care. This place treats you like you are doing them a favor. Never again. I have let everyone I know that this place is awful!

Drove an hour and a half to get a car from the Lincoln store… sat for over 6 hours, they switched my insurance and plates over to a vehicle, and I had to push them to hurry up so I could get to work on time… they came in and told me I hadn’t been approved AFTER moving everything over to the other car and even having me hook up my phone to it. Im not upset that it didn’t workout… I’m upset at how backward everything was and the fact that I missed a lunch date and also sat there for over 6 hours. The next day I called and left messages for them to stop working on getting me a car after I hadn’t heard from them all that day… finally got a call back and was told «i got your financed… but you need to come up with $ 2000» noooo thanks!!! Then they called me back again and told me they could get me into a car that wasn’t the color I wanted and get me a «wrong color discount» nooooo thanks!!! Then I was told «i need to work with them and compromise» the hell I do! I then was hung up on… my salesman was nice, but the finance department was ridiculous. I wondered why they were so concerned about me giving them a great review on a survey id be receiving… now I know why! Never again!!!

I don’t recommend going to Cortese. We went there a couple times recently to see what they had in the Jeep arena, hoping to do a trade. It’s not that the numbers didn’t work out. It’s more that the place needs an entire attitude overhaul. The coffee containers are filthy, the show room is small, there’s no music playing, the sun shines DIRECTLY into your eyes wherever you are in the building (if you’re there for 3 hours this can get really annoying). But. The worst part is the people who work there. They just don’t have that positive «can do» and «I’ll make it happen» attitude. Everyone is moving in slow motion, either tentative or burdened, I’m not exactly sure. Our sales rep was nice enough, but wasn’t sharp, quick, dynamic or knowledgeable. He really didn’t know a thing about the particular model we wanted. Bargaining between the sales rep and the finance department was painfully slow. The people here inspire almost no confidence and, as other people have mentioned, the receptionist is abominably rude. Would advise strongly against going here.

So we were interested in a vehicle. Will have to say sales guy Derek was very nice to us and professional considered we were very turned off by their receptionist last who made us spell out her name before we got off the phone. She was the rudest most pushy person I’ve ever talked to on the phone. Her name was Michelle Reed. She turned us off we didn’t even want to go to the dealer because she was so awful, and gave us the very bad one star experience reviews that everyone else on here is writing about.

I bought a car from the Cortese Auto Group within the last year. When we finally reached a mutually acceptable price, I signed all of the paperwork and was congratulated on owning a new vehicle. I even wrote a check, which was deposited by the dealership. The salesperson told me to return the following morning to collect my car which was being moved to the lot for me. I took a taxi to the dealership at the time I was told, but discovered that there was no car waiting for me. In fact, they sold the vehicle that I had signed for to another customer! Then I was told that decision to sell the vehicle out from under me was made by Mr. Cortese so there was nothing they could do about it.
When another vehicle finally came several days later, I was asked to come into the back office once more. At this point I was already fuming because of how I was being treated, so when the man who handles the final paperwork told me that the final final price was different from the final price, I nearly walked away. There many car dealerships in the greater Rochester area, so don’t waste your time with these bozos.

I went to this dealer after my lease was up on my Jeep Liberty I leased from Patrick (a great experience). They have consistently let me down. I made an appointment to see new Jeeps as my lease was ending. I go to their dealership and wait in the lobby for 15min after my appointment time for someone to show up to the reception area. Meanwhile several employees were shooting the breeze in the lobby, unaware or not bothering to see if I needed help with anything. I purchased a new Jeep Patriot and they promising several accessories that my Jeep Liberty had, it turns out they were not available on the Patriot. I learned this after I purchased the Jeep. They offered to give me a service credit for the cost of the accessories, but never followed through. I had taken my Jeep there for service and I ended up waiting for someone to talk to for over 30 min along with several other people who were there to drop off their cars.
I would not recommend this dealership, at lease the Jeep one, to anyone. I take my jeep warranty work to Vision (Patrick no longer offers Jeeps).