Aspen Suites

Alright so the summary for people who don’t want to read through my rant:
They lost my reservation, did not apologize once, and did not offer to do anything to fix it.
Long version:
I booked my stay with Aspen Select about a month ago on
, when we arrived at Aspen Select around 5PM on Wednesday night, the front desk clerk, Adam, could not find the reservation. I showed him my confirmation email from
and he still could not find it. The manager walked past us multiple times while we were trying to figure it out and said NOTHING. He said they had the exact room I wanted so he gave me the key and told me to call
to fix it. I called into
and she called Adam at the front desk… They had to resend all the information to a different email. When I asked who was to blame for this, she said that they had sent the confirmation email to the general managers email address, and evidently she does not check her email. I can not believe they would run a business this way! This is the most unprofessional thing I have ever seen at a hotel, and I travel frequently. I gave him the room keys back and had
refund my money. I refuse to do business with something/​someone like this. Unprofessional, unorganized and did not apologize once! What a joke!
I was also very disappointed with the fact that there was only 1 person working (the manager left amidst this) and he had 2 to 3 people as well as phone calls waiting on him the entire time.
Moral of the story: Don’t waste your time here.

I’m currently staying at Aspen Suites for my Dad’s surgery at St. Mary’s hospital which is directly across the street. We have the living/​kitchen area and the seperate bedroom suite. This hotel has more cons than pros and to me the cons out weigh the pros. I’m giving it 2 stars because we are paying around $ 166 a night (mayo rate) and we don’t get a room clean everyday. We told the front desk since they don’t prefer to clean everyday that we at least want one every 3 days. We have had to constantly remind them to do so. We are staying two weeks and paying them a lot of money to stay here and that’s a hotels job, to change sheets and clean the room daily and make the guest comfortable especially at $ 166 a night. On weekends they don’t clean at all unless you request them to do so which we did and they still didn’t. They do have continental breakfast which can save a lot of money during your stay but the breakfast is worth all of $ 5. The eggs aren’t even real. They have no taste. They could at least fix you real eggs. Our keys were constantly having to be renewed to be able to use them and it wasn’t because we had them close to our phones.
Pros: They have a mayo clinic shuttle which most of the hotels here do. They do have a little gym. They provide free laundry. They also have a nice sitting area in the lobby along with a patio and grill that’s available to use. They are convenient in location to St. Mary’s and just a short drive to Mayo’s other buildings downtown. They are also convenient to restaurants and a coffee shop. Lastly, when they do clean it’s at least clean. It’s not a dirty hotel.
Overall, I think this hotel would be great if they would just lower their price for the house keeping reason and breakfast quality or keep the price as is and up their game on continental breakfast and housekeeping daily.

I’ve stayed at Aspen Suites three times now. Every time I visit the Rochester area, I stay there. I love the family feel that Aspen Suites provides. They are exceptionally caring about how your stay is and if they could do anything to improve your stay. I always eat the breakfast there. I don’t normally eat waffles, but I eat it every morning while I’m staying. The rooms are awesome. The bed is very comfortable, and free HBO! I recommend everyone stay there.

We are staying at Aspen Suites while my wife goes to Mayo hospital. Aspen is located right by the hospital complexes and has shuttle services that picks you up from and returns you to the hotel lobby. The shuttle will drop you off at all of the mayo facilities picking you up when your ready to return.
The rooms are very nice and clean. The beds are comfortable. The staff is very friendly. The breakfast is good. They are pet friendly too. We will defiantly come back here when we return. Very nice place to stay!
The price is reasonable for how nice the rooms are.

We really enjoyed our stay at the Aspen Hotel a couple of months ago. I have special needs due to my disability and needed to fly out for a visit at the Mayo Clinic. Needed to find a hotel room that could accommodate a wheelchair and was on the bottom floor. Also needed a place that gave us access to the shuttle service to/​from the Mayo Clinic since we would be in MN for a week.
Everyone that we encountered at the Aspen Hotel was so pleasant, accommodating, and always helpful. And the parking situation was an added bonus. We didn’t need to dig the rental car out of the snow every day, which was fantastic considering other nearby hotels of the same caliber as the Aspen Hotel had outdoor parking lots only for self parking.
Due to my food allergies we needed a hotel that could provide an apartment/​suite type of layout for our stay. The kitchen was very well-​stocked with everything that we needed to cook and prepare meals with daily. That was fantastic for us as we really did not need to go out and buy anything except for food.
There’s always somebody available at the front reception desk, and there’s an area well-​stocked with wheelchairs for you to borrow and get to and from the hospital if needed. They even clean them which is great.
Can’t remember the name of the restaurant that was a couple of doors down from the Aspen hotel but I do know that they deliver, which was fantastic for my husband, since as mentioned before, the winter was particularly brutal.
Last but certainly not least, amazing breakfast items like cereal and fruit + fresh WAFFLES and BACON daily.
We will be staying at the Aspen Hotels and Suites again next month. I’m happy to know that everything will most likely be as carefree and comfortable as this past trip in February, so I’m looking forward to it. The husband is looking forward to the waffles…
Thanks to everyone at Aspen Hotels and Suites!
Sara M

Small hotel, very clean, very attentive staff. I stayed 2 nights during my interview with Mayo and it sufficed for the visit. However my biggest complaint is that the beds were uncomfortable (lacking in support) and the linens were a complicated mess of sheets, blankets, coverlets, and bedspread. Too many layers that only got tangled up while I slept, and never seemed to be the right temperature.
Pros: free covered parking, free wifi, free breakfast
Cons: uncomfortable beds

We have been traveling for work for my husband and have stayed at Aspen Suites three times now. This is a very nice hotel. All of the employees that I have encountered have always been very friendly, accommodating, and helpful. There is garage parking (secured) as well as a very nice and clean laundry facility which is free to guests. While we didn’t take advantage of them, there are snacks/​food available often to the guests, I believe for free. Examples: pulled pork sandwiches one day, and I believe chili on another day. There were also cookies one day. That is just thoughtful. Other amenities available are a spa (hot tub), a small workout room, a game room, a DVD library, and a small store there on site. The hotel is just really nice in general. There is a sitting area with couches and a fireplace off of the lobby that is very welcoming.
Being that this hotel is in the downtown area of Rochester and is right in the midst of the Mayo Clinic and directly across from St. Mary’s, it is nice that there is such comfortable, nice, and friendly lodging available for long-​term (or short-​term, for that matter) patients or visitors. For us, traveling for work, it is just as wonderful to have such lodging available while away from home.
I can’t speak for every room, but our rooms each time have actually been suites which included a couch and chair, a desk, and a small kitchenette (full-​size fridge/​freezer, two burner stove, dishes, etc for use). Dogs are also welcome, which makes us very happy =)
Sorry to make this review so long, but more info is better, in my opinion especially mine is the only review so far. There are also good restaurants within walking distance of Aspen Suites. Canadian Honker is right next door and is very good. They also deliver, which we happily took advantage of a couple of nights ago when it was raining. Café Presto is a few minutes away (walking) and is not to be passed up. Their lemon chicken was absolutely delicious. Clearly fresh and well-​made (see my review on here for more information). Honestly, I would recommend them without hesitation. There is also a Caribou Coffee just across the street and within walking distance.