Albany Distributing

September 27^th, 2015 I saw Albany Distributing advertised on
. I checked it out and called either that day or the next to see if I could obtain a sample of the pricing. I was told this was only for members and private info, so I would have to join but I had 30 days to try it risk free. After 10 minutes, I realized the prices were not wholesale and this was not going to benefit my business. I tried to call but no answer and I then emailed them to let them know I wanted to cancel and be reimbursed the $ 59. I received a phone call the next day stating they would send a credit to my credit card company. They said it would take up to 8 weeks. I waited, no refund. I called, no answer, so I emailed again and was told someone on their end did not complete the refund process. They would send through right away. I waited, still no refund. I called and emailed. They called me back the next day and said they would investigate and call me back. They then said my phone number 425-​xxx-​xxxx was making their system change my zip code to a Washington state zip and that was why the credit didn’t go through. I gave gem a local number 850-​xxx-​xxxx and they said that should do it. I believe the mans name was Eric.
I wait again, no refund. I then email them stating they just need to mail me a check because obviously there is an issue with this process. They agree and say it will be the following Thursday because the Ccounting department only cuts checks on those days. He sends me a form to change from my business name to personal since I paid with that card. I send it back and they call me and say they have it and will send check. I receive no refund or communication further. I finall email them again. A man named Greg calls me back and is very argumentative stating their policy is nonrefundable and non cancellable and he has no idea what I am talking about. I tell him he needs to look at the notes on my account and explain all the above. He says he has to check with someone higher up. He calls me back in 3 hours and states there will be no refund-​I ask for his name and he refuses to give it. I keep asking and he finally told me Greg-​no last name. I ask to speak to his supervisor and he states that he doesn’t have on-​I then say well there is someone higher than you-​who signs your checks. He then says Tasha will call me but it will be Saturday. I received no call.
The dates of my emails and calls are 9/28/2015,10/3/2015, 10÷28÷15, 11÷3÷2015, 11/​23/​2015, 12÷3÷2015, 1÷02÷2015, 1/04/2016,1/12/2016, 1÷28÷2016
I do have phone records on my celll bill for their calls to me.