Airquip Heating & Air Conditioning

Our furnace shut off last week and we called to get three estimates to see what it would cost to replace the furnace. We had called Airquip as one of our estimates and they were more than helpful. They provided a full comprehensive test on the unit and gave us our options, one of which was NOT a new furnace like all the other estimates requested, but a simple fix on a part that was needed to get our furnace back up and running. I had heard nothing but great things about Airquip from my friends and everything that they said was true. Professional, honest and looking out for me, not their pockets. I HIGHLY recommend that everyone put Airquip on their shopping list when something goes wrong with your unit. I couldn’t be happier with the savings that they saved me and the confidence i have in knowing that it wasn’t about how much they were going to make off of me on a new furnace, it was about getting a customer for life and doing the right thing.

I am a business owner, retail, in downtown Rochester. We are in an old building that the AC has never really kept the place cool. On 90 degree days it would be at 81 with the A/​C on full. We have had many companies come and look at the situation but with $ 30,000 estimates we could not afford to do anything.
Airquip evaluated the business, did a bunch of tests and readings and found us a solution for $ 7500 that works great for our needs.
They were fast and clean and friendly. I will use them for my home from now on, and of course, they are my goto business HVAC Company.

Airquip/​Energy wise replaced an inducer fan that was supposedly making noise and was seized which was not the problem. (not turning). How can a fan be ceased and make a bearing sound if the fan is not even turning? I called Airquip/​Energy to troubleshoot a furnace that seemed like it had a random electrical problem. I had another company two weeks earlier that looked at the issue and said the unit has an intermittent electrical problem and is not worth repairing because of its age. They did not see any issue with the inducer fan during their diagnostics. I waited an entire month with the old fan working with no apparent noise or issues with functionality. The furnace continued to have issues, and I proceeded to have the fan replaced which did not sell the issue. This company is a complete ripoff and unethical.

This is a company that deserves no stars, not just 1.
I’m taking the opportunity to provide this review, which was originally published on Angie’s List in 2011, because that same review has attempted to be altered and removed on that web site by someone other than myself. I was notified of this on Oct. 11, 2014 by Angie’s List who graciously removed the «second» review.
Mr. Hoffman’s company, Energy-​Wise and/​or AirQuip did work at 395 Garnsey Road which is the offices of the RARES Association beginning in 2008. Mr. Hoffman’s company, as he is well aware, did not do the installation properly and due to measurement errors, installed a cooling system at a cost of $ 12,000+ that did not cool the premises properly. Mr. Hoffman’s company was contacted on numerous occasions and made many service calls to try and «rectify» the problem. Never once did the company acknowledge that the system that was installed was too small for the area to be cooled.
Mr. Hoffman did not return calls or correspondence made to him by the chief executive officers of RARES or the general building contractor, Mr. Keith Nally, regarding problems with the installation after the unit failed to cool in subsequent seasons pursuant to its full installation. Mr. Hoffman also prevented his personnel, namely Mark Cole who originally measured and sized the unit, from speaking on record with either Mr. Nally or the association’s CEO. We subsequently had two other companies conduct heat load assessment and also had representatives from the Unico company that manufactured the unit that Mr. Hoffman’s company installed conduct load assessment as well. Unico had their representative here on three separate occasions and for considerable lengths of time. Representatives from Mr. Hoffman’s company were asked to participate but did not attend. We have the documentation on those calculations as well as the documents from a second calculation from Airquip which show their calculations (and errors). We have statements from the Unico representative that his company would never have installed a system of this size as it is not capable of cooling the area in question. Subsequently, a second system was installed at significant expense by another HVAC company to compensate for the failures of Mr. Hoffman’s company’s initial installation.
Mr. Hoffman has hired legal counsel to try and have the RARES Association remove this posting and the information we present to our membership from the site. Any organization that would seek to stifle legitimate criticism of their work before attempting to address the concerns is indeed an organization we don’t want our members to deal with. We believe our members have right to know that this is not a company they should do business with. We will continue to post this notice and to let our members and others know about the practices of Energy-​Wise and/​or AirQuip until they stand by their products and service.