T-Mobile

Excellent customer service at this store. Worked with Justin and he answered all our questions and had an all around great attitude. It took a while to get everything switched so plan on spending some time there. We switched from Verizon and are so far happy with the service. The store manager was also great and went out of her way to make the switchover smooth.

I was with Verizon 10 years. T mobile is different. You have to buy the phone at the full retail price. In that sense, it really works out to be the same cost as Verizon. No great deal there.
I just started using the service so I’m not sure how the coverage will be. So far no problems.
Justin delivered great service and got us in and out with new phones quickly. Very happy with the customer service received.

Guy was pretty cool and very knowledgeable but the computers were painfully slow. Took a hour and a half to do two upgrades.

Definitely gong back to Verizon, they make you wait an hour if they are currently serving a customer. They don’t have any chairs to make the wait more convenient or even try to tell you how long the wait is. Terrible service here! Also, instead of letting the customer browse for a phone and coming back to check in, they wait until the very last transaction!

I went to this store today to replace my old sim card with a micro one. The moment I said I bought a phone online, sales person changed her attitude and showed no interest in helping me at all. According to t-​mobile customer service I will receive a new sim with no charge from any authorized store as I am a loyal customer for more than 7 years. Customer service rep even stated «This is completely free and putting a note on my account». Sales person didn’t even care about it and she was arguing for ten dollars by telling it’s a corporate policy. Truth is there is no such policy exists and I got sim else where for free. Funny thing is she was trying to sell her service by stating we charge less than Verizone and AT&T. Innocent customers may fall in these type of sales pitch and think they got the best deal but the truth is you are getting tricked. I hope these folks learn the basics of customer service and value customers more than ten bucks. You can go here only if you willing to get robbed with non-​existing corporate policies.
Call t-​mobile customer care or shop online to get best service and price. I am talking from my 7 years of experience with T-​Mobile.

After months of driving further for a T-​mobile store because my experience with this store was so consistently horrible, I caved and went back. My bad. The customer service is no better. The employees seem to think that we, the customers, are some type of inconvenience for them. Had major issues with an iPhone for over a month, had a «replacement» sent from T-​mobile, so stopped in this store to see if they could transfer data, took a while but did it. Got home and realized this refurbished cosmetically damaged phone still did not have a signal in my home. I called the 800 # (probably about the 30^th time this month alone) and they advised I go back to the store. The employee I dealt with earlier was there and I told him it was no better than the last phone signal-​wise. He proceeded to patronize me and stated I just didn’t want the phone because it was so damaged, scratched and faded. This was true of course and I had planned on keeping it short term for a month and take my time deciding which «new» phone I wanted to buy. I was ready to walk out since I don’t appreciate being spoken to the way this person spoke to me, pretty much calling me a liar because the phone «worked» in the store (he dialed, it rang, but would not connect to his internet at all, same as the other pos) The other employees looked rather bored and I have never seen such a crew of apathetic people who are supposed to be in the customer service and sales business. It was like a morgue in there. I was actually going to purchase over $ 1000 worth of merchandise (replacing 2 phones) but with this vapid individuals attitude I just purchased one. Of course now I am regretting the rush purchase, yes, I would have made this purchase today but I wish I would have gone to the S Adams T-​mobile store in Rochester Hills since they are much more educated, polite, enthusiastic and knowledgeable about their products and know how to sell. Do yourself a favor, drive a little farther, it is well worth the time to be treated with dignity and respect and have knowledgable people to deal with instead of lazy narcissistic people. That is all.