Orthopaedic Surgical Institute

Just a quick note, I do not discuss the doctor because most of the interaction is done at their office. While I don’t have any issues with him, this review is about the surgical center staff and location.
Pre-​op interactions over the phone were always positive. I called a couple times with questions and was always able to speak with someone instead of waiting for a call back. The people I spoke with were always very pleasant to speak with and never sounded like it was a hassle to have questions (like sometimes happen elsewhere).
The 45 wait in the lobby/​waiting room to be called back was a little long for my taste, but that is the only less than stellar part of my visit. The person at check-​in was very nice, very fast and helped with my insurance questions. It was a little chilly, but medical places often are. They had a variety of seating arrangements, including sections of chairs, love seats and even a couple booths. At first we thought that was a little strange, but then realized it’s a genius idea for people who may have brought a laptop or other things for a table surface.
Once I was called back, everything went very smoothly. The nurse working with me in the room was awesome, the anesthesiologist was very nice and informative, the doctor came in and spoke with me, as well as the nurse who would be with me in the OR. They were very efficient, quick but never rushed, and informed me of everything that was going on throughout my visit. Wonderfully nice staff.
Since my procedure was today I have yet to have the post-​op experience, but I have no reason to think I will have any complaints. I will update if needed, but I highly doubt it will be.
The overall complex was very nice, looked to be reasonably new. Very clean and convenient. The patient rooms were comfortable, with variable lighting, LCD TV, a small wardrobe for my clothes and a couple of chairs for the person with the patient. I mentioned the booths already and the front area also has a couple of larger TVs for those waiting.
This was my first experience with a stand alone surgical facility and so far I have been very happy with my experience. I highly recommend this facility. Great job!
Tip: If you are going here, it is the front suite in the complex, facing Rochester Rd. Depending on the time of day (lighting) it can be hard to see the sign right away.