Discount Tire Store – Rochester Hills, MI

Customer service here is excellent– I come twice a year for snow tires on/​off and everyone is polite and helpful. Comfy chairs in the waiting room and it’s near to Starbucks if you want to take a walk instead.

They are very nice but BEWARE! I have brought my new vehicle in twice and both times they have scratched a rim and the scratches have been coincidentally hidden under tire mounting lubricant. After calling the first time, they did admit that the rim fell on the ground and replaced the rim. They should have told me before I left!!! The next time they didn’t even need to put mounting lubricant anywhere near my rim and It just happened to cover a deep gouge.
Take before and after photos if you go and check your rims before you leave!!! I would go someplace else!!!

Wonderful, quick, honest and fair service every time. All my tires are purchased and insured through this company. Love them.

Went to discount tire to fix a flat tire. Young know it all implied that the rim was eroded, and that it was a special rim they wouldn’t be able to find. He recommended that i buy 4 new rims, estimated about $ 400 each rim. I asked him to just put the tire back on the rim, and let me shop around. He told me to trust him, and that I wouldn’t find a better deal anywhere else. Took the rim to Detroit Wheel & Tire on 14 & John R. They charged me $ 30, they replaced the tire sensor where it was leaking air, and i took off happy. Discount Tire has a bunch of people with fake personalities all trying to earn a commission. I’m sure it has been working for them seeing the success of there business, but personally i’d rather take my business elsewhere then to have in awful salesmen try pushing me into something I dont need.

Years ago I lived in the area so over time I purchased a few sets of tires and one set of rims. I did have a balancing problem that kept me going back for redo. Every time I took it in and left steering wheel was still shaking. They did stand behind their tires so it was free going back. Finally they corrected the shake. Maybe the weights were falling off, who knows.
On a good note, recently I visited friends in the area and I drove their car. The dreaded shaking bad balancing problem now with this car. Was nearby so I drove to DT and Sean was there. Once he looked me up in the system and found I had been a repeat customer, he took the car and they balanced all tires for twenty bucks. Just because I was a good customer! Car drove perfectly after that.
The store is very clean (not garage smelly), they offer coffee (free) and tv to watch while you wait. In a good part of town so you can walk around outside (weather permitting) while you wait. That’s the hard part, waiting so bring something to occupy your time until the car is done.
Very friendly and genuinely helpful sales staff.

The worst! Their advice is to up sell. They will try to sell you tires you don’t need. Had a tire blow out in front of their store, the best place you would think to have a flat, but instead their first words were «are you going to buy a new tire». You would think it would be «how can I help». When I asked if they could assist in changing my spare,… And after I said I would rather not buy a new tire, they said they don’t change spares and if you drive on the rim, it could cause more damage. But you can’t change your tire in our parking lot. You have to drive on it and go somewhere else. Come on!

Ok, so I knew my tires were bad and needed replacing. I figured that doing anything about it over the summer wouldn’t help, so I put it off until the winter because that’s when the real bad weather sets in.
About a week and a half ago, I noticed that I had a really low tire, and decided to go get it looked at. Ended up having a nail in it, and decided to come here after work. I’ve been to Discount tire before, but mostly their Arizona locations since I lived out there for so long.
This location’s the closest to my house. I checked them out online and stopped in. I came here for my tire patch at 5PM on a weekday, and was in and out before the store closed at 6. I was impressed with the fact that even though the lobby was busy, I was in and out in less then an hour.
So I came back this morning to get 4 new tires for my car. They had some really good promotions online, but I ended up going with a set of BF Goodrich. I ended up spending a little under $ 600 and that’s with the tire insurance, tax and disposal fee included.
The cool part about this store is that I love how clean it is. No filth or dirt, considering that what these guys do is no joke. Also, they had a coffee stand that I hit up, along with free newspapers. The bathrooms were well stocked and in great shape as well.
Staff here is professional, and I felt good about my purchase after I left. Guess what else is cool? My car, on a Saturday morning none the less, was done in the hour that they promised. I was anticipating sitting here for hours! I swear, back in the day it felt like these type things would take half a day. Not here!
Here’s another thing I like about Discount tire. I was cruising their website, and you can tire shop online, and even place an order and make an appointment at the store of your choice. I was even able to check stock! Now, your thinking, who cares about checking stock? ME! Why? Because who wants to drive all the way to a tire store, get in there, and find out that they don’t’ have the tires you need, so you have to drive to another location and deal with that crowd? I sat in my pajamas this morning and made sure they had them available before they even opened.
I also went home and checked online again at their site because I couldn’t remember if my tires qualified for one of their visa card rebates online. Funny enough the tire stock is live! When I left the house this morning, there were 5 of my tires in stock at the Rochester Store, and when I got home to look at my rebate, I noticed there was one left! BOOM! Awesome! Very hip people, very hip!
I’m a fan of Discount and will be back in the future!

I had what I thought was a leaky tire — turned out it needed to be replaced. Didn’t know if I could get away with just the one or needed to buy at least a pair. They checked things out and were honest enough to tell me that I could do with just one (rather than trying to sell me a pair). The whole staff is extremely friendly and helpful. There’s another tire place that’s considerably closer to where I live but I’ll go back to this Discount Tire because of the great customer service.

I’ve been going to this tire shop for years and have always had good experiences with them. If you’re buying new tires here be sure to get the warranty that calls for free replacement. With the rough winter and pothole ridden roads, this investment will pay off in the long run. Service can be slow at times, but it’s usually well staffed.

These guys always have the best prices. Very friendly on the phone, I set up an appointment for 1:00. I arrived at 12:30 a little early figuring they might be able to get it done faster. Sure enough they got me in right away, two back tires replaced on my Taurus for $ 215 with a warranty and done by 1:00. This was my second time here and nothing short of a great experience! Love these guys.

Great store! Fantastic service! I always feel I am getting an honest answer from this store… Thanks!

Purchased a new set of tires last year at discount. Noticed a screw in one and immediately took it here. They told me they were unable to fix the tire because the tread was within 15% of its life and the tires needed to be replaced and deemed them unsafe. What? They’re brand new michelins. He gave me some saga about front wheel drive cars and how the tread in front wore faster. Blah, blah, blah. Here’s the kicker, the rears are fine. So, he refused to do the work, tried to sell me a new pair of shoes but never did an analysis of why the front was wearing 2x faster than the rear. I stormed out and immediately went down the road to Belle Tire. Belle Tire not only fixed the tire, but offered to do an alignment and tire rotation. My alignment was the root of the problem and obviously discount never installed the tires properly last year! Run!!!

A customer of discount tire for a long time. First stop at this location. Everyone was friendly. I feel they saved me over $ 300,as Mercedes swore a new tire was needed. Discount tire was fair looked over tire was able to patch for no charge. Awsome in my book

I purchased a used car off Craigslist, and the previous owner had bought new tires from Discount Tire. They were able to pull up my warranty from the VIN and transferred it into my name. I went in to get a tire rotation, and didn’t know it was covered — it was free! They recently emailed me to invite me in for a free air pressure check which is really nice. Great company. Thanks guys!

This location rocks it out! Sean, and the others working here really do take care of you! At a little after 8 on a Saturday morning the Shelby Twp. location was PACKED –2 hour wait at the very least… with no appointments until early next week :-(I called up this location just for shits and giggles and surprisingly they weren’t busy at all, so I raced… RACED on over (so not supposed to do this with a donut on your car, I do know this) and got here minutes… MINUTES I tell you, before the big rush… I have to get at least 2 new tires, and had to get the least expensive brand, unfortunately, but they were understanding, and in about 20 – 25 minutes I’ll be out the door (I’m sitting in the lobby as I write this.lol.) I’m just thrilled my Saturday morning will not be wasted waiting around, and I can get on to bigger and better things!!! Like cleaning and homework. lol…aaahhhh…that is so wrong! Ciao for now!

Rich is excellent! Even though I wasn’t ready to buy new tires they treated me like a king from the moment I pulled in. They aren’t too cheesy either like some other stores… at the same time they are realistic and understanding of the tire customer. Thanks guys!

Noticed a tire on my transport, was looking soft/​low, so i went to this location as it is nearby.
[ Ive been a regular Discount Tire customer at 14 & Gratiot of Mr Tracy potter for years, but I moved ]
Was promptly greeted by Sean, a very nice upbeat young man, I showed him the usual suspect, & he of course inspected all the tires & told me my tread life was not very good.
I explained my budget, had no room for tires at this time, plus this transport is 12 years old with 196,576 miles, just please fix the flat, and I was in no hurry, and would be dropping it off.
You’ve got to love the free flat policy!
An hour later they called, and said Mr. C you really need to consider replacing at least 2 tires at a minimum, for safe/​secure driving & stopping.
I of course inquired price, they made a 60,000 mile tired very affordable, and I bought the tire certificates as well.
All in all, ZERO pressure, no up sell, Sean is a good guy.

Awesome service. Sean has top notch customer service. Called beforehand letting him know that I was going in a cab and the meter would be running, he got me in and out in about 10 minutes Will be a repeat customer!

I visited this location to have routine service done. I needed a tire rotation and I was experiencing an issue with one of my tires losing air.
Upon inspecting the troubled tire, the technician informed me that the chrome wheel that tire was on had a lot of corrosion on it (where the tire meets the wheel). He explained that it’s a common issue with chrome wheels. I had no problem with this explanation. I did have a problem with the fact that he told me I needed to purchase new rims. I declined the sales pitch. The technician then told me that he would «clean the wheel up» the best he could.
Over the next couple of weeks, I noticed that the air pressure in that tire was decreasing significantly. I had to refill the tire with air every couple of days. I took the wheel to a different tire retailer and they removed the tire. I looked at the wheel and nothing was done to it. It was obvious that the Discount Tire technician had not even taken a wire brush to the wheel to remove any of the corrosion. He did not even recommend that I take it to a repair shop to have the corrosion removed. There were no alternatives besides buying new wheels.
All is well now that the alternate tire retailer cleaned up the wheel. I will have to do this every few months, but at least I saved a few hundred bucks in the process.

My husband recently went to Discount Tire after a horrible experience at Midas. They didn’t try to upsell him and the service was great.
I was losing pressure on my tire and decided to go there for a repair. I was there for 20mins (and they were busy) with a fixed tire. When I went to check out there was no charge… yes, they fixed my tire (a nail was in it) for free. All the guys were really friendly and super nice. I will for sure go back! Thanks Discount Tire!

Discount Tires features tires at a discount. It’s nice to have a place live up to its name.
I came here because I neglect my car and my tires finally ruined me. The staff was nice and didn’t try to upsell me. The work was done quickly and the staff was quite courteous. I went to a Goodyear a while back and they said I needed all new wheels, plus my tires. These guys replaced one damaged wheel but said the others were okay. Awesome.
Tire prices here are slightly cheaper than Belle Tire, so that’s what drew me here in the first place. You can see most of their prices on their website before coming in too, so you can prepare yourself for the rubber doom.