Wayne’s Imported Automotive

Can’t say enough good things about my experience with the crew at Wayne’s. Despite always getting the spiel from my BMW mechanics to avoid the «mom & pop» shops, which there are obviously legitimate reasons for doing so, this ain’t the «mom & pop» shop you gotta worry about. After reading the glowing reviews from this place and talking with Kenneth (and looking at my bank balance), I decided to give them my business, and I am very pleased that I did. Gave em the car with a check engine and a front right headlight out, and Kenneth gave me a complete diagnosis of the car and its condition. He noted that it wasn’t a bulb issue with the headlights, he narrowed it down to two potential problems, and instead of taking the whole car apart to figure out what the specific problem just for me to leave and potentially not have them fix anything (based on my departure time and time to order parts), he allowed me to assess it with my mechanic back home. After such a great experience, I decided to continue to give em my business and let em perform the repair when I came back. Although the nature of my repair was expensive, Kenneth and the team did a good job of making it as affordable as they could for me, and he also explained every step they went through in getting the repair done. Complete transparency. Not to mention, all of their analysis corroborated with my buddy who was a BMW mechanic for several years. If you need something done on your car, definitely visit the Wayne’s crew.

Because Valley BMW continuously fails me with poor service, and scheduling lead times are ridiculous. I came to Wayne’s Imports a little skeptical but they had good reviews and I learned they had the proper tools/​equipment, and qualified techs to align and repair BMW’s. The tech was very courteous and informative. They even provided me a ride back to my work. My issue was repaired and I am very pleased. I will indeed be back.
Cons: The older receptionist is quite a handful. She is indeed rude and will leave a sour taste in your mouth but if you can get past her the service from the technicians is well worth it.

We’re traveling from out of state and were dismayed to find our headlight had burned out. We checked Unilocal and found Wayne’s Automotive. I called them at 8:10 and described my problem. By 8:30 they had our car in the shop. By 8:35 we were on our way! I would highly recommend this shop for efficiency, honesty (I explained that I probably needed the entire (pricey) light unit since the main lamplight was burned out. They fixed it for pennies in comparison), customer service, and price. Extremely positive experience!

These great folks really helped me out. I was down in Roanoke for the say trying to buy a car. I took a BMW I was looking at to them after I was turned away by the BMW dealership
(Horrible Place BTW) and they fit me in for a quick pre-​purchace inspection. They were very good explaning all the issues the vehicle had and took their time with me. Very good group of people and helped me out in a pinch.

My wife and I have our high mileage Subaru Foresters serviced at Wayne’s. We could not be more pleased. It is a great family run business that is dedicated to providing outstanding auto repair and maintenance service to its customers!
Daphne and Jay Turner

So it’s been two years that Wayne’s has looked after my car, and she’s running great! I did have to get a fairly major service on my A/​C recently, and though it was a complex repair, their price was reasonable and it was done in a day. I love that Darrell will drive me to work or wherever, it makes it so easy to leave my car there and trust that the work will get done without me having to move my whole day around. I drive over 2,000 miles a month for work, and they keep everything running smoothly. Seriously, I can’t recommend them highly enough.

Wayne’s is a family run business with a strong penchant for honesty and good work. They are fair in their assessments, sound in their advice, and very dependable in both the estimates as well as the work required.
Example: my wife’s 2000 Toyota Land Cruiser had an issue with the CV boots leaking. Usually this means replacement of the entire inner axle assembly which is $$$. They looked at the problem, suggested reclamping the boots $ instead of replacing the inner axle assembly $$$. Fixed the problem and saved me money.
My vehicles go to Wayne’s.

I recently bought a home in Roanoke. Upon arriving, having transported my wife’s car across country on a U-​Haul, we noted a squealing sound. We had also long been aware of a squeaking noise coming from the rear end. I suspect a loose belt on the first problem and a bushing problem on the second.
I took a chance on Wayne’s and was delighted with the service. They called me with a quote once they’d assessed my car’s problems. The fixes were minor and they completed them quickly. I was delighted with the fact that they were able to service my car on the same day I called. They also gave me a ride to and from my house.
Polite people. Honest people. At least, that’s my assessment after my first visit. I will definitely take my car here again for service.