Safelite AutoGlass

This particular location is staffed with poorly trained and uneducated employees. They will lie and tell you that all glass is the same and meets the same (minimum) standards and that there is no difference between their cheap chinese glass and the OEM that is substantially more expensive. Safelite self certifies. Which means there is no third party evidence to the quality of their service and it’s products. They will tell you that you can go OEM for hundreds if not thousands, or you can go safelite for a few hundred and it’s all the same. The reality is each plant gets a DOT code so the government can track where the glass comes from since it is a significant piece of the safety puzzle in case of an accident. Premium Vendors have very special processes and ingredients to make the best glass. Only a handful of glass manufacturers in the world make the premium sedan glass that goes in top line automobiles. For many this may make no difference. If you have a cheap car, go ahead and use the cheap stuff, avoid this place for an install as they are poorly trained and could not answer simple questions. If you have a tope line car, avoid this place like the plague. They cannot tell the difference between a $ 1700.00 piece of glass and a $ 100.00 piece of glass and will argue there is no difference. Look at your OEM glass and find the manufacturer code. For Lexus it is DOT 20 or DOT 15. Typically the best facilities will have much lower DOT codes and will have been around for a long time. Less expensive glass will have waves in it, and lack optical clarity. it will not be uniform, and will fail to meet many standards, and since they own it, it is more profitable for them to install it on your vehicle, than it is to scrap it as garbage. Since safelite prefers to use their own brand glass as often as possible for profitability, they will be even less likely to reject a piece of glass they might not put on their own car. Then again when you look at the starting pay rate for many of the trainees and lower paid staff, you will see they may not have standards that matter to begin with. My experience with this facility and it’s manager were appalling. He lied to me so many times I stopped being shocked after about 15 minutes. The sad part is, the guy actually believes what he is saying. It is not true, but he speaks it with conviction, when asked to back up his statements that all glass is the same and meets the same standards, he was unable to do so. When asked to prove how he could know the standards and the the quality requirements for glass made in Japan or Germany, of which he was so adamant was no different than any other glass, he was again, unable to provide any data. When I started giving him plant numbers and saying I wanted this very specific glass to be replaced with very specific glass, he said he would look into it and never called me back. I explained how I was handled to my insurance, because Safelite was their preferred provider and twice I got calls that went no where from the Safelite executive team that told me I must be mistaken as there employees would not do what I say. When I asked if they knew that employee personally, and could make a judgement call like this, they said no. So basically safelite has it’s head up it’s but and instead of listening to the complaints of consumers, they blow you off. Do not go here, and do not use cheap glass. Check out
and
to find someone in your area that knows what they are doing.

My husband noticed our Jeep had a crack in the windshield. I went online to USAA to file a claim with our insurance and Safelite was the recommended shop. It was incredibly easy to set up an appointment and I scheduled it for the next day. Unfortunately, our second car was still stuck in the snow and I had to call to reschedule. They technician I spoke with tried really hard to pinpoint where the Jeep would be that day so they could get it fixed but was unable to due to him being in different places. I told them that we were in no rush and rescheduled for Friday. Initially we were told they would come to us between 3:30 and 5pm but received a call at 10am asking if they could come out then. The technician arrived and was very polite, confirmed the price that I was quoted and made sure to point out the minor scrapes and dings on our vehicle before he started his work. I was able to go back inside and enjoy my coffee while he replaced the glass. The inside of my Jeep was exactly as I had left it. I would highly recommend them.

Got a crack in glass from a rock hitting on hwy. Crack was about 2 ½″ long. Called ins. and set up Safelite to come visit my wife at her work place. Very easy transaction with minimal issues. My only reaso for ⁴⁄₅ stars is that I was hoping the crack wouldnt be a visible and/​or shrink considerably. It is still about an 1 ½″ on my driver side. But I’m sure results will vary. For the cost and effort, Safelite is still the way to go.