PostNet

Don’t count on insurance if your package arrives broken. I shipped an item and because it was poorly packaged (described by recipient) it arrive in pieces. When I submitted a claim on the insurance which they sold me, I was assured that it would be taken care of. When I checked on the status after a month, I was told the claim had been filed and it would just be a couple more weeks, but when I checked with FedEx myself, I found out that there was no action on this shipment. I confronted the owner with this information. His response was to rudely state that he did not handle claims, he had people to do this for him and he was too busy to keep up with everything. I was being very unreasonable to expect him to know what was going on. He claimed that FedEx was lying to me, not him. I needed to get off his back and be patient. (this was after 2 months!). Interestingly, my next call to FedEx revealed that a claim had been filed two days after this confrontation. A month later a call to FedEx revealed that Post Net had not responded to a request for documentation and that the deadline for filing a claim was up. Again I was rudely accused of expecting too much from the owner. «These things take time.» FedEx did finally deny the claim but PostNet said they had them re-​open it and, as a result, I did get a check for the amount I had insured the item for. What should have been a simple, straight-​forward business dealing turned out to be a nightmare of lies, excuses, and evasions. Not once did I receive any kind of an apology for the delay or an explanation of why it took them so long to file the claim. And, of course, they never took any responsibility for poor packaging which could be clearly seen from the pictures of the item when it arrived.
This is a friendly place with friendly people as long as nothing goes wrong and you need to get it taken care of. Then they become defensive, dishonest and rude. I, too, like to use small businesses whenever possible, but I expect even small businesses to display professionalism and to act like they care about me as a customer. This has definitely turned me against Post Net franchises in general. Beware if you are shipping something important.

Very rude customer service from Cody. I will make sure to never spend another penny with this company 100% because of him. Tips for potential customers. Don’t ask to use the restroom he will inform you they have restrooms at restaurants, not hole in the wall shops. If you need to get in and out in under 1 hour, this isn’t the place for you. If you are the type of person who values your hard earned money, this isn’t the place for you. The prices are very high, and management doesn’t value you as a customer. Do yourself a favor and go anywhere besides here.

Helpful place for shipping, mailing, faxing and when you need a notary. They are friendly and the place looks like my messy office when I need to do some filing. This is a small business and I enjoy giving my money to small businesses near where I live.
Try giving this place some of your hard earned money instead of the USPO.