PetSmart

Absolutely love the groomers at this store and my dog loves them too. They are always so caring and patient and do a fantastic job. Nail grinding without having to make an appointment is wonderful and it is much cheaper than the vet. Location is always clean and orderly.

if anyone knows where Tracy C, went to work please look me up on facebook at leftwich ron and let me know. she is the only one i will let groom my baby girl. thanks

yuck, yuck, yuck. I have complained about their grumpy employees NEVER saying «thank you.» I have even complained to corporate to no avail. If it wasn’t for my extremely picky cat, they would NEVER see me again.

New manager absolutely horrible. Over heard her yelling at one of her employees. Customer service sucks since the old management left. Go to the one in South Roanoke. The old manager and most of the staff transferred there. They know how to take care of the customers.

Friendly and helpful employees, always seems to be well well stocked. My girlfriend and I have several critters and are often here for supplies and pet food.

I visited this store to consider purchasing fish and snails for my aquarium at home. They have a fairly good selection of fish; however, the large number of dead and sickly looking fish in a few of their tanks was fairly surprising. I just cannot justify purchasing fish from a tank full of dead and sickly fish simply because this store is one of few options in the area.
The service was terrible. I was there around 6:00 on a Friday evening and I was completely ignored by four employees. One employee was busy helping a customer; however, another gentleman could have at
least asked if I needed help. He ignored everyone and I promptly left the store without fish. I will not return.
I really wish there was a locally owned and operated fish and aquarium store in the Roanoke area. I hate being limited to chain stores.

Large, clean store that stocks many holistic pet foods in addition to the regular garden variety «grocery store» brands at an affordable price. Staff is generally quite friendly, and there is a wonderful female cashier employed there that my fiancée and I love who is always kind and smiling, even when we have to rush in there ten minutes before they close.
Most of our experience here has been with the fish department as we are aquarists with many years of experience. So far we have had good luck with a few of our fish (a very healthy Electric Yellow Lab (Lion’s Cove) cichlid, a Pseudotropheus acei cichlid and two Striped Raphael catfish), but just as many bad experiences. We purchased a young Duboisi cichlid for our Tangyanikan cichlid tank who the employee did not look over, so we did not realize that he had a broken tail that was additionally shredded down to the peduncle until we got home. He had obvious swimming issues and we had to isolate him and attempted to assist his healing with Melafix, but he eventually succumbed to his injuries. I believe this was a blatant case of pet store fish neglect, as we noticed they were housing the Duboisi (less aggressive Tangs) with Afras (more aggressive dwarf mbuna who live in lower pH). Our second poor experience was with a Demasoni cichlid who had a rampant bacterial infection that was entirely unnoticeable until it was too late — and suddenly the 14 day return policy made sense, in comparison to Petco’s 30 day fish policy. Our most recent bad experience was with a Senegal bichir (whom they sell as «dinosaur bichirs»). We were very distraught as it was, because one of our Senegal bichirs we had had for many years had just passed, and we were looking for a replacement. When we got the new guy home, we realized he swam with a slight «hump» and on the second day he began exhibiting very obvious buoyancy issues (we’ve since read many similar accounts of bichirs purchased from Petsmart between 3−4″) and he passed that very night, before we could even decide on a treatment plan. We returned him the next day and purchased a replacement (although we would have purchased one from Petco instead any day of the week as their fish are vastly healthier, had they had any in stock) and amazingly, the employee who helped us spoke to us in the most accusatory manner, as if the death could have possibly been OUR fault. We always take great measures to ensure a long, happy life for our fish (we currently have this new juvenile bichir and ONE other juvenile palmas bichir alone in a 55 gallon grow-​out tank that was fully cycled for almost two months and tested religiously before the addition of any fish) and the audacious assumption of this employee was insulting at best. We had to assure her that it was no fault of our own and that the other young bichir (Petco purchased) was doing absolutely fine.
This bichir marks our last try with Petsmart fish. If he starts exhibiting signs of an illness, we are completely done with them. In my opinion, if you are purchasing PRODUCTS for your animals (food, aquariums, etc), very well, as they have good prices and a generally friendly staff. But if you are looking to purchase live fish, please do yourself and your other animals a favor and check Petco or Petland (and ask for Tony) first! Or better yet, drive the extra hour to Lynchburg and support the Pet & Aquatic Warehouse, who have the best selection, most knowledgable staff and healthy fish I have seen in the area.