Orkin Exterminating Co

I have started with Orkin about 6 months ago. The people they have sent to my house have been wonderful. However this past month I had a scheduled service and Orkin sends an email reminder that someone is coming. They don’t tell you what time or time frame on the email. Well I was home the whole day and no one came. I called them about it and they apologized. They rescheduled right away but then again no one came. They don’t even call to tell me they are not coming. I had to call the main number to complain. How do you run a business like this? I would easily change to another company but sadly people not showing up is a common culture of Roanoke and very little advertisement. I suppose an 80 percent show up is excellent for this area.