Chase Bank

This has to be the slowest branch in the metroplex. Ridiculous that the drive thru lanes take so long to deposit or cash a check.

I take a check for payment. It is written on a Chase Account. So I drive up to the Chase bank in Roanoke, Texas to cash the check. Surprise, not possible at this bank. The check was over $ 2,500 so I made sure to have several forms of ID with me. After being refused I asked to see a manager to find out why they would not honor the promissory note (Check). They would not even convert it into a cashiers check for me. The person had 10 times that amount in their account, but the bank would not honor the promissory note. I was told that if I had an account that they would cash that check for me. That puzzles me. It is not my account in question. It is the account that the check represents. The manager of course was very rude and wanted to argue with me over how checks are supposed to work. This person wanted to show me who was boss and treated me very poorly. I will never do business at this Chase in Roanoke Texas again.

Great place to bank if you want your info sold to telemarketers, and if you like the feeling that they just want to make a buck off you instead of providing any semblance of customer service. I tried them out because of their location but couldn’t take their lack of care and constant screw ups on my account. Chase is a bank– and a really large bank at that– how is it that the debit card I received from them somehow didn’t exist once I tried to activate it… Even their call center couldn’t figure it out. How is it that a check that I wrote to myself was flagged as fraud and held for 12 days? If I could give them 0 stars I would, unfortunately I have to give them a 1… BTW, closed my account due to their rudeness and went with a less convenient but customer oriented credit union.

I have been banking with Chase for over 20 years. I have never had any problems with them. If I loose a card or need a new one or something does go wrong I call Bob the banker & he fixes it for me.
Bob even helped me pick out my checks on a cold rainy day last spring. He spent like an hour debating with me which ones were coolest. Of course somehow I ended up with the most expensive ones so I think that was a selling tactic. LOL
Conveniently located in the same parking lot as Walmart & next to Home Depot, Sonic, Chick Filet, Subway etc.,
Not my usual Chase location, but I do use the drive — up ATM’s here often.
They have two newer machines that I find are always in working order, well lit at night, there is never a line & it always feels safe.
It dispenses my cash in a flash & as long as I get the correct amount of money it’s all good honey bunny :))
Bob the banker & Chase is the banking place I embrace!

Unilocal said that I need to be more specific about my experience. Here it is. I took a check to the drive through to cash. Keep in mind I have a Chase credit card and I am on the account as a signer of the entity that wrote the check. Since I didn’t have a checking/​savings account, they charged me $ 8.00 to cash the check written on their account. think about that. So, I disputed it. The teller got indignant with me and I requested to speak to the manager. She was polite, but refused to waive the $ 8.00. All I wanted to do was cash a check written against the financial institution. you would think that they would have at least been nice about it… not holier than thou. I later found out that I should have been allowed to cash the check since I have a credit card and was on that account as a signer. No more Chase Roanoke for me. Value being treated like a human too much.