Cardinal Bicycle

These guys at cardinal bicycle are outstanding I bought a giant mountain bike from them they make sure I had the right size what exactly what I needed I was so please with the purchased went back to two months later about a bike for my son and purchased a bike for my son. I would recommend this bikes shop anybody probably the best bike shop and in Roanoke of all employees do everything they can to help you they make sure you get the right bike in the right size. Needless to say I bought two bikes from them in two months and will probably go back and get a road bike soon. I would never consider going to any other bike shop after dealing with Cardinal.

Good selection of low to mid-​range bikes for mountain, and a better selection for road. What they were lacking was the higher end. I like specialized, but all I saw were hard rocks and rockhoppers. No stump jumpers or epics to look at. This isn’t a fault, just seems they are focusing on a certain price point. If Roanoke had no other shops, I would fault them, but they seem to know who they are pricing for.

I prefer to keep my dollars in local businesses when I can, so when it came time to buy a new bike, I went to Cardinal instead of going to REI or Dicks.
The young man who helped us out was kind, knowledgeable and if everybody at Cardinal understood his level of customer service, there would be no question that from now on I would go to Cardinal for my future biking purchases. Not only did we purchase my new bike from him, but also picked up a Giant tricycle for my god daughter. Needless to say, money was spent.
Unfortunately, the rest of the employees do not measure up. I was having work done on a bike and when I went to pick it up, I asked if I could take it for a spin in the parking lot while they ran payment. I was informed by two employees that I «was not to leave the parking lot» since the payment hadn’t been run yet. I guess they figured that after dropping 800 bucks on bike purchases in their store I was going to make a run for it to avoid paying for a fifty dollar repair on a bike. Not only do some employees treat you like a criminal, but they are also extremely dismissive and arrogant when speaking with you. Granted, I am not a bike geek and I have questions that to some would seem stupid, but hey, MY MONEY HELPS TO PAY FOR YOUR RENT!
So, if you go here, you are rolling the dice. Some employees will treat you with respect and hold your hand through the sometime daunting task of picking out a bike that’s right for you. Some will treat you like they are doing you a favor for talking to them.