AutoZone

I am a Roanoke resident and have always gone to AutoZone for my car part needs. This past week, my headlight went out and although I was on the other side of the DFW decided to visit my neighborhood AutoZone because of the excellent service I had received the last time the opposite light went out. Last time, about three years ago, I can still remember the excellent service the young Hispanic man provided me with, taking his time to show me the products and even offered to replace the light for me! He wouldn’t even except a tip! I have bragged about this place and have sent people over.
On my last visit, a manager, I am assuming by his uniform and frankly his age, treated me like an idiot who was wasting his time. I know my car and about cars and have always been given the change to express that at Auto Zone. This time, I was giving him my car information when he asked me a question that I didn’t understand because I didn’t hear him well. When I asked him, «Can you repeat that? «he said «Well, since you don’t know, I’ll be right back.» He rushed off into the store, not the back, so I followed him (wanting to confirm it is the right part and more importantly, accompany him in the favor he is doing me). He grabbed the part like he was in a rush, kept his back to me the whole time and didn’t show me what it was or let me see it, quickly rang it up and gave me my total. I felt so rushed and like I was inconveniencing him. I don’t expect to be treated sweetly and have things sugar coated to me at an auto part store, but the attitude and lack of cooperation I received from this man was totally unprecedented. Customer service is a part of EVERY industry and before being an auto parts place, AutoZone is a STORE and part of the RETAIL industry. Have some common courtesy and manners. At the time, I figured that was his personality type and didn’t make a deal about it, until I got home and realized IT WAS THE WRONG FREAKING PART. If you are going to be arrogant, have a reason to be.
A review left just by Ms. Beth S. a few days ago says it best: «Not impressed with customer service or Competency.»
I can bet we had similar experiences. If this man is in fact a manager, I advise he undergo some serious training or a replacement. Management sets the tone and this is not a tone any place should take pride in. I will now go out of my way to visit the Autozone in Arlington on Division where a Ms. Erica was VERY informative, helpful, and while she was clearly busier, offered to help me install the part. This review does not reflect my opinions of AutoZone as a company but rather the Roanoke branch.

Not impressed with customer service or competency. Will visit the N. Beach location from now on.

AutoZone rocks! The Nissan dealership and Firestone were going to charge me $ 1,100 for repairs. These guys came in, diagnosed the problem and helped me repair the problem. And I am NOT a grease monkey whatsoever!!! Purchased $ 350 worth of parts, spent 45 minutes fixing the car and will always go to AutoZone first in the future!!!

The service team here is all-​star professional. They go far above and beyond what you would expect from ordinary retail sales. They let you know they are your dealers and are committed and knowledgeable about the products they sell. Thanks, guys!

I’ve gone into this auto zone twice and both times they have helped me. First with a light change — my hand wasn’t small enough to reach the head light socket. The second time was to put ac coolant in my sons car. I was having issues with figuring it out. Thought something was wrong with bottle. Turns out auto was acting up, but they once again helped me with the problem and we successfully got the ac coolant in and working. Neither of these were their job, but they helped none the less. I would give them six stars if I could. Paul

I am not a car geek, but when I need to buy good car care products or new windshield wipers, this is the place to go. AutoZone is the leading auto parts retailer where you can find car parts and great customer service. These guys never make me feel dumb and are really helpful. I like buying my windshield wipers from AutoZone because they install them for free. As a woman this is a nice service as I cannot tell one end form the other on those things. I know they offer all sorts of other services and products but since I am not a do it yourselfer I cannot review them on all of the other services. The AutoZone location is really easy to get to, located on Highway 377 right across from Walmart.

When did the price of oil go to $ 3.99 a quart? I just needed some oil for my lawn equipment, and this was a convenient location (I was just at the TSC a bit further up 377). Store was not very busy and so the counter guy had plenty of time to be helpful in identifying the least expensive quart (which was a store brand) of oil.
I will still pick AutoZone over other options, just because they will read a car’s diagnostic codes for free (this can save you at least $ 50 vs. having a shop do it, and then a little research will dial in what’s wrong. Usually it’s something basic, like a faulty fuel cap).