Alligator Alley

I REFUSE TO EVER GO BACK: The owner was a total jerk to me when I attempted to return something last week. After reading other reviews, I sadly see that I’m not the only one to have an issue with this. I wished them luck as I walked out, but I hope they change how they treat loyal customers. This was the first time in 10 years that I’ve tried to return something — and was treated horribly. Sorry, AA. I won’t be back and alerted my friends with a friendly PSA on social media about how I was treated by you. Not sure why I was surprised when a friend commented that she had received the same treatment after trying to exchange a gift she had purchased for her god-​daughter.

DO NOT SHOP HERE!!! This place is TERRIBLE. People that work there especially the owners are SNOBS who based on my experience only give good service to those they think have money. Their «return policy» allows them to basically STEAL FROM CUSTOMERS. I had a GIFT given to me for Christmas from this HORRIBLE STORE and the family member who got it for me bought it a couple weeks before Christmas. It didn’t fit and I took it to the store 100% BRAND NEW NEVER WORN with ALL of the tags AND A RECEIPT for the item and they DENIED my return. I could NOT BELIEVE IT! I was like you have to be kidding me right, as they said no they weren’t kidding. Then they point out their «return policy» if that’s what you want to call it and I kid you not it says you have to return within SEVEN DAYS of date of purchase or NO RETURN. SEVEN DAYS IM NOT KIDDING!!! I then just asked for an exchange to the size that would fit me and I swear on my life BOTH of these terrible owners RUDELY SAID NO!!! They wouldn’t even do AN EXCHANGE TO THE RIGHT SIZE SO I COULD HAVE ONE THAT WOULD FIT ME! I literally could not even BELIEVE they were serious, oh but they were! I had previously bought hundreds of dollars worth of clothes there and they LOST a great customer because of their FRAUDULENT THIEVING RETURN POLICY. DO NOT go here. Go somewhere you will be treated with respect and dignity and not be treated like a CRIMINAL when in reality THEY ARE THE THIEVES. I will NEVER EVER SHOP AT THIS HORRIBLE STORE AGAIN. I’ve purchased items thousands of places and never have I EVER been so disrespected and by a small business none the less! Do NOT buy anything here for Christmas because whomever you do buy for WILL NOT be able to return the item if they don’t like it or even if it doesn’t fit! TERRIBLE STORE AND HORRIBLE OWNERS!!! I hope they go BANKRUPT after the way they treated me. SHOP SOMEWHERE ELSE AND SPEND YOUR MONEY SOMEWHERE THAT WILL TREAT YOU FAIRLY AND WITH RESPECT!

I love the clothing in this store. Beautiful and you can find some great sales for nice preppy clothing. However, I have had some very bad customer service experiences here. If they are not busy at all they will hover over you and push you to buy the most expensive products. My last straw with this store was going in to try on a dress, I came out of the fitting room to look in the full length mirror I loved it and was going back in to buy it when the woman working came around the wall and told me that I should get a bigger size and the one I had on made me look big I was so offended I left and I will not be revisiting.

Service service service!
Prepare to be wowed by the service you’ll receive here. Kim and Maynard are incredibly knowledgeable about the items they carry and will quickly help you find what you’re looking for.
They have an excellent selection of Lacoste, Vineyard Vines, and Barbour items.
Can’t recommend enough.

Fantastic place! The owner is very knowledgeable about his market and has ordered some great lines to fill up the shop. If you want needlepoint key fobs, a lacoste polo shirt or some Lilly Pulitzer, this is the place. Reasonable sales and great service. Stop by for all the essentials!