K Cox Communications

Finally someone in this location that is helpful and is so happy to see you and is friendly. The girls are great.

I hope this is where I can give my reviews and they will be acknowledged, I am really eager to tell everyone about my outstanding service with Cox. They are officially back in the Peninsula and have an A+ I’m my book. I have always had positive outcomes when it pertains to my service for Cox. I had a delightful conversation with a young man by the name of Anthony from this location and I can see his bright future in the company. Thank you for all your help!

My family have been local residents for over 20 years, and I have never heard anything but mounting frustration and dissatisfaction with COX communications from the residents on the Peninsula.
Its a travesty that the entire Palos Verdes Peninsula. (Thank God that Verizon FiOS services some areas of Torrance) is solely contracted to COX cable for high speed internet service.
TERRIBLE terrible value for the pricing.
I cannot think of a better example of residents/​customers being price gouged due to the 90 274 zip code being locked into this sole cable internet provider.
If you are lucky to be in a Verizon FiOS supported area, you can find triple bundles (internet, DirecTV, phone) for ~$ 70-​$ 80/​month.
COX presents VASTLY INFERIOR bundle packages (minimal bandwidth internet, basic cable TV lineup, phone) for some advertised price for the first 3 months before jacking it up to an unreasonable realm of $ 110-​$ 200+/month.
AWFUL customer service.
Their «customer service» agents are mindless robots.
Every single time that I call in to resolve a billing issue (frequent) or service problem, I end up asking myself why I even bothered to waste my time talking to a wall in the first place. I am always read back some sort of prewritten script they must have in front of them.
Even after escalating my complaints to the level of supervisors, I have never been able to reach some sort of reasonable resolution for a dispute with COX. They have always responded back with some variation of «sorry youre SH*T OUTTA LUCK» or «sorry there is nothing we can do at this point»
I found every single experience with their customer service to have been wasted time and I just wonder why I even bothered. I strengthen my resolve to cut cords with this leech of a company before I realize to my dismay that it is the only service provider in the zip code.
The Better Business Bureau seriously needs to look into and address the recurring customer complaints against COX.
Secondly, and more importantly, some brave soul needs to stir things up with the Palos Verdes Estates city hall to bring in competing high speed internet providers!
Having COX as the sole internet provider is doing a HUGE disservice to the city residents.
Avoid if possible.

Cox is rude, unhelpful, and stuck-​up. We pay so much for their internet since nothing else works in Palos Verdes Estates, and the internet quality is very bad. If you can get another internet provider other than Cox, highly highly recommend it.

The office folks at this location seem fine but unable to get service to you if it has failed.
Cox Field Service performance is lousy.
Cable/​phone was done for one (1) WEEK while the customer service office kept telling that the technician would be there tomorrow in the pm for seven (7) days. The service department runs on their on schedule and does not follow-​up on its «technicians» to see it the work was actually done as promised or if they even showed up at all.
If DISH ever gets there internet act together customers will leave Cox Cable in droves.
Call your city councilman to air your complaints, Cox does not want to hear them.

This drama continues for at least the next 6 weeks. My husband was proactive and contacted Cox and the management office, so that they could have our number, to schedule an appointment to come by and remove whatever equipment they need. We do this out of courtesy to them, even though we never had a contract with them.
Turns out the previous woman who lived here used Cox, but she moved out MONTHS before we moved in. Cox could have gotten their equipment back during that time but didn’t.
Did they call us? NO. Cox did however, show up out of the blue one day, and threaten to call the sheriff on us. For what I don’t know. What laws did we break? On the other hand, Cox definitely trespassed on our property.
We finally gave up against these unprofessional terrorists.
Beware, if you ever sign up for Cox, you will be in for a wild and terrible ride. We had nothing to do with them, and they still felt entitled to trespass, threaten us, and generally make our lives miserable for the last two months.
By the way, this seems to be their MO. There are multiple law suits coming out of multiple states involving Cox trespassing on peoples’ property.
The way they do business and conduct themselves is appalling.

The worst service ever!!! Internet is horrible, we only had it for 4 days and I
Have called them every day and had a technician out twice. The quality of customer service matches the terrible internet service. I might need to just go with a dish service…

If i had another choice, I would use it. Please bring FIOS to San Pedro!!! Why isn’t there competition with ISP and Cable companies? It is stagnating our infrastructure development.
For Cox the cable internet is ok, but not great, and overpriced. It is frequently spotty as well. $ 65/​month for 25mb/​s. If I lived in Japan, they just started offering 2GB/​s for $ 50!!!
What is wrong with this picture people???
The customer service is lame, and every call you make you get a major sales pitch…

I’d never thought I’d be saying this — but Cox has really improved their service. I’m impressed.
When I first moved to California in 2006, we had Cox as our ISP, TV, and phone. The service was absolutely horrible and I complained every few weeks. The nightmare finally ended when I moved 15 minutes away and was able to get Verizon FIOS.
I LOVED Verizon FIOS. It felt 100x better than Cox. After 2 years of having great experiences with FIOS, I unfortunately needed to move back to my old area where there was no FIOS. I was expecting the worst.
Then something unexpected happened… The Cox service had improved dramatically! My internet speeds are actually faster than advertised! My family enjoys the HDTV’s in our house and we are all able to use the internet simultaneously without lag.
Overall, I still think FIOS is better and less expensive, but I applaud Cox for improving their service.

This is one of the worst companies I’ve ever dealt with, and I’ve dealt with some real losers in the past. I have had their cable TV service since 1986, and on 9÷21÷12 I decided to get their high speed internet service because AT&T DSL service is so bad in this area. I was told that I would receive a modem by FedEx on ⁹⁄₂₂ or no later than ⁹⁄₂₄. That didn’t happen, so on 9÷24÷12 I called and waited on hold for 40 minutes only to find out that the guy who took the order screwed it up. I finally got hold of someone who sounded as if he had a brain. This guy promised to have the modem in my hands by noon on 9÷25÷12. That didn’t happen either. After 1 ½ hours on the phone with those Cox imbeciles I was again promised to have a modem by 9÷26÷12 at or before 2 pm. We’ll see how that goes. The bottom line is these people lie to customers constantly. Totally incompetent. Deal with Direct TV for your television service. Here on the peninsula you’re pretty much on your own for internet service since they all suck.

UPDATE: I sent Cox’s Customer Service a link to my review. The next day I get an email apologizing for the bad service and that someone would call me directly to disucss. It’s now been over 10 days without a single word. CLASSIC. Still would be a zero if I could.

Awful! I had them come out to fix the DVR. They gave us one that never worked.
When they finally came out to fix it they left me with my wireless internet down. I called 3 times and they would not send someone out without charging me. I told them it worked until their guy came out and they said it had nothing to do with each other. They were hard to speak with on the phone and would not provide me with any answers! What a nightmare.

It was absolute disaster dealing with this company from the moment we start receiving their horrible «service». Their client representatives always sound confused and pessimistic over the phone and they can’t find your account for more than 5 min putting you on hold & asking you to verify your address & phone number again and again, although you already went throughout «automated service“at the beginning of your call. I have to add the fact that they never ever know what’s going on with your account after they finally locate your matching phone number with your address & your name. Be aware of „bundle savings offers“ where they drag you into hell of combining your phone internet & cable TV all in one big pile of steamy… FYI… If your internet modem stop working every part of bundle stops working! We had more than few signal interruptions where we couldn’t call from our home phone or even watch our TV for more than couple of hours. This usually happens In the middle of the night where you end up using your personal cell phone minutes to call above mentioned client reps to check about your home phone service! Morning after, you have to call those „curtsies“ again because many of your cable TV channels that you already paying for are somehow blocked last night. And here we go again…“Please use our automated service» etc…
My advice:
I would not recommend this company to anyone. If you have a choice of another provider in your neighborhood, go for it. DO NOT waste your time, money and nerves on these guys.
Enjoy your life without COX!