The UPS Store

This place and franchisee are a complete joke. Fourteen hours after I visited this store and I’m still in disbelief.
Horrific customer service and run down store. I have NEVER experienced such disdain from a business especially from a retail store carrying a international name.
BEWARE; Take your business and sanity to another shipping establishment that will treat you in a respectful caring way and not nickel and dime you on frivolous and obscure charges.

I am only giving this 4 stars as I have not yet had a FULL experience with this UPS location. The reason why I stopped in was to drop off an already paid-​for return label posted package. It is nestled between a dry cleaners, a sushi place, and a formal wear dress shop. Parking was slightly cramped in there but doable. The store was pretty clean and there was a short line of customers with one female employee working. So when I came in to drop off the package, I simply said that I was dropping this off and she responded with «Ok, do you need a receipt?», to which I replied «No thanks» because I had confidence that this package was in good hands as the return label was already adhered and ready to go.
By the next day, I was able to track down the package to ensure it did leave the building as I had hoped. That made me even more confident in their professionalism and would recommend this establishment to anyone who is in need of shipping their items or dropping off any kind of UPS returns.

I’m so glad I have this store right down the street from me. The guys are helpful, the prices for shipping are fair, and it’s so easy to drop off prepaid packages — especially if you don’t need a receipt — just drop on the floor and walk out. I find the prices to be cheaper than using UPS online and creating my own label, usually.

I went in to send a return package. I had place the returned postage on the small box but I didn’t have tape to close it. When I arrived this guy ask me if he could help me, I said I’m just dropping this off, could u tape it for me. He replied how about giving a donation. I replied I don’t have any money with me at this time I just came by to bring this package. He gave me a look with a smirk and said well one good deed deserve another. WTF! Was I suppose to give him money for 5inches of tape. Next time I will just go to Post office.

2 stars for being able to mail my package, and print the page I needed. It cost me $ 2.15 for that single black & white page, though, while the owner was condescending to me and an obviously new employee who was trying her best. Will definitely be using another UPS location in the future.

For the most part, I just drop off packages here so I can’t speak to the other reviewer’s price frustration. Have never had a problem but do want to share a funny story.
Had to ship something earlier but did not have an address label pre-​made. The girl behind the counter was very quiet and probably new. I told her the destination city (which is in Michigan, aka MI) and the ZIP code and she says «ok [city], Miami.» I didn’t laugh as much as I wanted to. Poor girl. Hope my shipment makes it safely to my mother back up north in Miami.

Everything, and I mean everything is overpriced in this store! Cost $ 11.48 for an 8 page fax… a LOCAL fax. BW copies are .15 each! Color copies are .35 each. Use their computer, it’ll cost you $ 3 for 15 min and $ 5 for 30 min.
Fool me once…
First and last trip here