Great Expressions Dental Centers Big Bend

Worst «business» in Riverview. First of all, you can NEVER get a live person to answer the phone even if you call & call & call. You get a recording that states they are «busy helping other patients» so they ask you to leave a message and they’ll call you back. Yeah they call back — after 5:00 pm when most people are driving home from work or if you’re at home like me, you’re cooking dinner. I missed their call and they left a message to call back. Ha! They’re closed! Then when I called back today, Monday morning (they called on Friday), I got the recorded message again! I’m still waiting for a return call & it’s 2:45pm! It’s a vicious cycle!
Also, during my son’s exam they found two cavities. Of course they can’t fill them during the same appt so I had to make another appt — it was almost 4 months away! So his appt day came and the day before he was diagnosed with strep throat so he had to go on antibiotics so we had to cancel his appt we had waited for so long to get! So I rescheduled it & it was set for another 3 months away. I complained to the receptionist and she said she would put me on a cancellation list so if someone canceled their appt, they’d call us so we could get my son in sooner. They never called. He just had his appt we waited another 3 months for & they said they couldn’t fill his cavities bc they now needed to put crowns on those two teeth bc so much time had gone by that the cavities had gotten much worse and of course they can’t do it while he was there during that appt. Really? Are you kidding me with this? Because your appointment dates are so far apart, we have to pay MORE and my son has to go through MORE pain?!
This place is unbelievable, but we’re stuck with them bc it’s the only dentist near us that accepts both our son’s and our dental insurance.

They really need a zero star rating for places like this. This is the most horrendous hell hole I have ever had the experience of dealing with. It’s a complete unorganized mess. Do not waste your time with any pediatric dentistry here. If your child needs a cavity filled, they can’t get you in for five months because they only have a pediatric dentist there once a week. The office manager is a miserable, lazy, unprofessional coward. They told me that my children were fully covered by insurance for two full exams in a year, and that I would not have to pay anything out-​of-​pocket, yet I got billed for the exams after the appointment because my insurance wouldn’t cover the second exam. I called the office and the manager refused to even speak to me about it and she said that it’s not her problem! On top of all of this, the place is small, overcrowded, and has long wait times. It’s worse than a Medicaid clinic. Trust me when I say you should steer clear of this place!

Scam alert!
During my visit, multiple services were offered for my daughter. I agreed to everything after asking if it’s covered by the insurance. I was assured EVERYTHING would be covered. I received a bill in the mail today, so I contacted my dental insurance provider. I was told I should not have received a bill, so I checked online for reassurance, and to get the black and white evidence. Sure enough, the agreement this provider has with my dental insurance clearly states to NOT send the patient a bill (see photo). I tried to call this morning to get an explanation, but just received blanket excuses, and no answers. Just one more reason to lower my rating.
While I was there, the only person that showed any kind of courtesy was the dentist. I thought maybe they were having an off day, but after reading the other reviews, I understand this is a norm for them. I was being generous with the 3 stars in my previous review. Now with this scam they have going on with billing the customers against policy, I can’t see giving them over one star. I probably should not have rated them as a three star in my first review, because I didn’t really plan on going back. Now, I am for sure not going back and I will be writing multiple reviews through multiple avenues to spread the word about this scam, as well as reporting them to the Better Business Bureau.

I called to make an appointment for my child and asked if they were good with kids and if they are able to deal with kids who need extra time with the bitewing procedure due to gagging reflexes and the lady who answered the phone literally placed me on hold talking about I don’t know, let me go ask. First of all they say they are a pediatric dentist so would you not know if you were good with kids??? Then she gets back on the phone talking about she can’t guarantee an x-​ray will be performed if he has reflexes. Ummm, then why would I bring my child to you? So going out on a limb I asked when I could book an appointment and she’s talking about not until Jan 2016 because the doctor is going on vacation. So you mean to tell me a doctor is going on a 3 month vacation and there will be no one to fill in? These people are crazy and stupid. They have lost all credibility with me.

I had the most absolutely worst experience with this place that I’ve ever had. I called and scheduled an appointment with them two weeks in advance so I would be finished with the antibiotics in time for the appointment. My dentist sent them a referral for me via fax, that was confirmed over the phone by one of their employees that called me. My insurance was also confirmed over the phone, in fact, they called me the day prior to the appointment to remind me/​confirm the appointment, so obviously I was a bit taken back when I showed up at the scheduled time to hear them tell me that they couldn’t see me because they have no referral or even a folder on me at all. I explained all of the prior correspondence with the lady and she told me without the referral they would not see me. I asked her to call my dentist and have him send it back to you again sense you lost it the first time. She argued with me and even got the dentist there to come out and basically tell me, I would need to chase this referral down instead of them accepting responsibility or at least try to help the paying patient by making that simple call for me. They said that they didn’t lose anything, so once again I explained that I find it hard to believe that this incoming call on my cell phone that you can clearly see would be there unless someone from your office called me and had some kind of information to call me about, wouldn’t you agree. They were rude and accepted no responsibility what so ever. I am now back to the drawing board getting another referral to anywhere else. I only hope the infection doesn’t come back in the whole other week that I have to wait. I would not send my worst enemy to a [place like this that treats their patients like such crap. Awful Experience!!!
This place does Not deserve even the one star that I had to put down.

My experience was the same as the other reviewer. I was a loyal customer at Great Expression in Georgia. I was never told I needed $ 5000 of dental work in all of my years at Great Expressions in GA. They wanted to pull my daughter’s baby tooth !!! Why pay hundreds when it will fall out anytime soon? She never had any issues either until this place. This place is a money pit. They will attempt to take all of your money! I never received my routine cleaning and I will never come back!

I hate the fact that I have to give at least 1 star because this place does not deserve any! I went because it’s basically the only place that takes my new insurance. Forget about calling – they leave some type of voice messaging system on which asks you to leave a message. Of course, they never called me back. They NEVER answer the phone when you call! Talk about «customer service»!!! I finally went IN to the place just to make an appointment for a simple cleaning. When I arrived for the appointment (which I thought was a cleaning) I was shocked when no cleaning actually took place! It was just a «consultation» at which point they gave me a «dental plan» of action for my mouth! This «plan» included 2 crowns and 2 fillings to the tune of over a thousand dollars! I told the girl, «I just wanted a cleaning.» She told me that I could make yet ANOTHER appointment for that! Finally, a month later I was able to get my cleaning and get this– the hygenist told me that if I wanted flouride I would have to pay an extra $ 25!!! WHAT???
This place is like a cattle call – tons of people being pushed through like robots being told they need all kinds of non-​necessary work. (I’ve never had a crown in my life!) The customer service is ZILCH and I totally did not feel «human» after I walked out of there! Honestly, I’d rather pay a little more money to have ONE dentist look at my mouth (At Great Expressions several different people worked on me – never the same one twice)
Really– think twice about going here… NOT worth it!