Westpointe Refrigeration And Hvac

I’m a café owner. When one of my refrigerators breaks down, I asked WestPointe to come and repair my refrigerator. The repair work was okay. They came and repaired the refrigerator without any problems. However, the company overcharged me on the labor hours.
The technician arrived at my café around 2:00 pm and spent less than 15 min. diagnosing the problem and left around 2:15 pm to get the necessary parts. The technician came back around 3:30 pm and completed the repair work around 4:00 pm. I asked the technician how many hours will I be charged for the labor and he told me he didn’t know because it’s up to the «company» to decide how much labor to charge the customers. He also didn’t have his work order with him so he left without me signing any work orders.
A few days later I received an invoice from WestPointe and I was charged a total of 2.25 hours of labor. I called the owner and asked the reason for such a big difference between actual time spent (which is less than 1 hour) versus the number of hours charged (which is 2.25). I was told that he uses a GPS to track his technicians. His GPS showed that the technician was at my café for 2.25 hours. I told him he may have been at my location for 2.25 hours but he definitely spent less than 1 hour on the repair. My staff was there and can vouch for the time spent. I was very surprised and disappointed that even after my discussion with the owner about my concern, he insisted on charging me 2.25 hours of labor.
Based on my years of dealing with repair services, I’ve never experience anything like this. I will never go back to this company again.