Ultimate Limo

DO NOT USE THIS LIMO SERVICE!!!
The customer service i have just received from not only the staff but the manager as well was ridiculous!!! For starters, when i originally booked 3 limos for my wedding, we agreed on liquor, soda, water and ice being included in all 3 limos. 2 of these limos had none of these and the third one had no liquor as well. due to the fact that one of our limos went 20 minutes over our agreed time, they went ahead and charged my credit card WITHOUT MY AUTHORITY, or even advising me an extra $ 315. For 2 weeks after the charge went onto my credit card, i tried to get a hold of the manager to try and get an understanding as to why i was charged this, and how they were planning on reimbursing me for not supplying liquor, and all i received was attitude from every staff member. I finally got a hold of the manager after 2 weeks of leaving voice messages, and he was just as rude, and resulted in him hanging up on me!
I cannot stress enough not to use this company, unless you enjoy receiving bad attitude and bad service!!!
Not to mention, one of the limos turned up with one headlight out for the bridal party. EMBARRASSING!
Con

The picture they put on the web is NOT any where near how the Limo looked, NO heat, NO glasses to drink from, NO napkins! Terrible!

We incorrectly posted the review below to this business. It was meant for Ultimate Limousine. Pat sent a message and we realize our mistake. Please use Ultimate Limo before using Ultimate Limousine.
We used Ultimate Limousine (2200 Fleetwood Dr. Riverside CA) in May 2014 and it was one of the most miserable experiences we have ever had. It was 100 Degrees and the air conditioner was not working upon arrival. Driver said it would start working when moving again and that was obviously not the case. This was a trip to Angel Stadium for my Father who was diagnosed with Terminal Cancer. Our entire family was with us, including small children and an Uncle who is also Ill. The curtain was torn from the window and the glasses were dirty and they forgot to stock the bar, luckily we brought drinks. After finally making to the stadium the bus was sent out and the air conditioner was fixed by the time the game was over, but it wasn’t waiting for us when we walked out of the Stadium it was 30 minutes late. So, by that time the family was exhausted and all just wanted to get home. I spoke with the manager/​owner or whatever he claims to be Andy Wagner and he was I thought fair by saying he would be glad to accommodate a future event. When I attempted to do this he wanted to charge me again!!! Give me a break, this company is not reputable and the customer service was despicable. The only thing that saved the trip was the driver who was very nice and admitted that the entire trip was unacceptable and he was sorry. Please use any other company as this company does not care about you the customer!

Great limousine company best service ever always on time and curtious!

Outstanding customer service goes to Andy for all the last minute changes. The Limo was a few minutes early. Thank you to the driver who picked up the high schoolers for the Prom 4-​11-​2015. She was courteous, professional, cheerful. This is the TOP SHELF company for limo service. I would recommend them to everyone.

For our concert on 2÷27÷15, we had JUAN as our driver. He was fabulous!
Juan was so personable and accommodated our evening to the fullest. The car was excellent, as was our Bob Seger Concert, therefor I would highly recommend this company for future events.

Would give negative stars if possible. Used them for a wedding and the driver got lost from the wedding to a predetermined spot for pictures and that was the least troubling part. Driver had no idea how to work any of the controls. We had no A/​C for 20 min and it was hot. To top it off the driver couldn’t figure out how to roll down the back window to get air in as there was no button on the back doors for window control. Oh yeah and we didn’t have radio for the most part either. Worst limo experience ever.

Mike was superduper!
My need for a limo was to pick up (8) 14 year olds at two different locations in riverside/​corona and drive them safely to disneyland hotel, without adult supervision.
I contacted him about a month before for my event to get prices and check availability etc. via phone and email. His prices were the best in the area (all inclusive) and due to his friendly, professional manner, he got the order.
I finalized a few days before my event, as it was hard to get all kids to commit in a timely manner, and then we added more kids to the list, and that did not seem to be a problem for Mike. We started with 8kids, then down to 4, then back up to 8 again, and he was patient during this «wish washy» time :)
Mike answered all of my concerns and made this transaction stress free. which was great as I live in OC and the kids were in Riverside area. He took care of everything via email and phone
I was in charge of these children and he made sure they were taken care of safely.
the boys said he was «nice and very cool» and tolerated their music choices. i was told the limo was new and cool and equipped. he had soft drinks ready for them and they had a blast!!!
this was an experience the kids will never forget!
I plan to do this every year for my son’s bday and also use him for their upcoming dances, proms etc.
I am also a wedding planner and will also be referring his service to my bridal clients.
Thanks again MIke!!!
Style on a Shoestring Event Planning