U-Haul of Riverside

I called this place to have a simple trailer hitch inspection which they agreed to do. When it came to making the appointment for later in the day they demanded I give them my credit card information over the phone to an unknown person. I refused and they told I could not have an appointment. I don’t get it. I wasn’t reserving a rental truck or something they could have sold to someone else if I didn’t show, it was just an inspection. Ridiculous! I wouldn’t go here even to put air in a tire let alone rent something.

I needed to rent a bike hauler to return my Dad’s scooter to Colorado so i came to this place. After buying a tow hitch and hooking up the electrical whip we noticed that none of our signals or brake light were working. We had a uhaul in Colorado do the installation of the electrical whip which is nothing more than hard wired to the battery and zip tied to the frame and basically pushed through whatever hole the whip would squeeze through. So it was no wonder it wasn’t working. We were under deadline to get on the road the next day but couldn’t leave without our lights being roadworthy. We hoped the manager who was there would see the correction right and get us on our way but as it was about 20 minutes before closing time he told us there was no way to fix it that day and that without a warranty on the installation we were on our own. We were super bummed as we made our way to the parking lot and went to leave when i found the recipt from the original installation and wouldn’t you know it we did have the extended warranty on the install and the fineprint told us further that we were covered nation wide at any affiliated uhaul. The manager never made any attempt to look up our install or so much as give us any assistance aside from absolutely making sure he was out the door by closing time. We ended up having to take it to a uhaul in Moreno Valley who handled it quickly and efficiently and got us on our way. All i can say about Riverside uhaul is lazy, rude, incompetent and they do more work trying to pass the responsibility than it would take just to handle it the right way. Go anywhere else!!!

Weird store, weird things happening with credit cards.
I called to see if they had a truck and they confirmed. Jose told me they needed my name and had to get a credit card over the phone. I told him my name but said I was close by and would come right down. Here’s where the odd part started. He pressed hard to get me to give him the card info over the phone (I try to avoid this practice due to ID theft). He had a lot of odd explanations none of which made sense. I ended up not giving him the info.
I got there in 10 minutes and when I walked in the only Hispanic male employee looked at me and walked to the garage. I then spoke to another employee, Sheryl Anderson, who asked my name immediately. When I told her and told her what I needed she said there were no trucks available. Outside there were at least ten.
I then said I had spoken to Jose and she said there was no Jose working there. I asked who the guy was that walked in the garage and she hesitated and had trouble thinking up a name. She finally came up with two.
I told her none of what she was telling made sense especially since Jose told me they had them available. She then told me he must have worked for corporate as their calls are forwarded there. I told her it was Sunday afternoon. She said they work ²⁴⁄₇.
She also told me I wasn’t in the system though Jose had filled it out when I spoke to him on the phone.
I left and as I did Jose walked out from the garage and smiled.
I got anther truck from another dealer who was professional, personable and was an adult.
I’m still not sure why they needed my card info so badly. Couldn’t have been good.
This is the last place I’d go and I’d never give them personal info over the phone.

Just today I tried to pick up the reservation I had and it was 6:58 pm when I arrived, the worker (who literally laughed at us when we said we were there for pick up) didn’t want to help us because they closed at 7. We had just made the reservation at 6:30pm at the uhual in van buren and they said that as long as we were there before 7 they would help us. They just made us waste gas and time.

We decided to rent a Uhaul from here because it’s the closest location from our old apartment. I’ve been to other locations and usually get horrible customer service. It would typically take over an hour to rent out a Uhaul that we had already reserved. I expected the same treatment here.
I was definitely wrong! The store manager was very professional and it literally took us about 10 minutes to rent out our Uhaul. Checking out the Uhaul for any damages was a smooth and quick process also. When we came to return the Uhaul, the store manager quickly inspected the truck and we were out of there within minutes. It was amazing. I would definitely recommend anyone in the area to rent their Uhaul from here!

The 20 minutes waiting in line to get service gave me plenty of time to write a review. 4 people in front of us, 1 person working a register. 20 minutes later we are almost ready to be served. Unacceptable. I won’t be coming here again.

used it twice in the last month. Good staff. all went well, smooth, fast and no hastle. Good Job. Thanks.

I would give this U-​Haul a less than one rating if I could. The general manager Joush was verbally abusive and over charged me. I had to go to corporate to get the over charges back on my bank card. If possible use another U-​Haul to prevent this from happening to you.

Best prices on hitches. Called around and they beat the competition on everything I needed.

This is the second time I came here. The first time was quick and efficient. The second time was not so much. I went in saturday with a bunch of roommates and were about to move. There was only one person working the cashier with 6 or more people standing in line. This one couple took particularly long and most of us just stood there. What bugged me was that there were other workers just standing around. Granted the cashier place wasn’t their designated spot, I’m pretty sure they could’ve stepped up and worked the cashier. Finally when we got to the front, we found out that there was only a van leftover. (This is our fault) As we stood there to decide, the dude had to go back in to help someone else. After we decided, we had to line up all over again with 5 people in front. To my surprise, one of those workers that were just chilling decided to help and logged onto one of the computers and started helping. It split the line in two and made it so much faster. Other than the waiting, the process was smooth and the employees were helpful and respectful. I still think it deserves 4 stars because it was a saturday and move out week for college. Overall, good service.

I went to uhaul to fit a hitch on my oddball 1986 toyota dolphin motorhome. It has a low, non standard width frame so it took over an hour just to pick out a hitch to install. The staff there were friendly and took the time to make it happen. Now I am super happy with my hitch. Thanks

In the past I wrote about another venue who nickle and dimes people on propane. That lead me to this venue. Since then I’ve been here several times and each time has been almost always been a positive experience.
Great service on propane and a fair price for it overall. You pay per filled portion rather than priced for a full tank fill.
Service itself can be spotty depending on the number of people. Most of the time I can go in, get my tanks filled, and be out in a short period of time. The visit this last Saturday proved to be a bit time consuming. Oddly they had 3 employees working and about 4 customers standing in line (including myself). For a fill of a tank it took me about 3 minutes to fill and about 15 – 20 minutes waiting for someone to return to the desk to take our payments.