TruGreen

Lawn Service — 3 Stars
Tree and Shrub Service — 1 Star (would be 0 stars if possible)
I subscribed to TruGreen lawn and tree and shrub service for one year. The reason that I subscribed was that I have Queen Palm Trees in the backyard that had always been yellowish, not ever as green as my neighbor’s Queen Palms and a lazy Lemon Tree that produced lemons once in 9 years. The salesman that came to my house called over his district manager to explain the service to me in detail. Based on his claims I subscribed to both the lawn and tree and shrub service.
I don’t want to publish a rant here but the district manager told me that at the end of the service period my Queen Palms would be green and my lemon tree would be bearing fruit. Neither one happened. The service was expensive and I did not get desired results with the tree and shrub service. I did contact the district manager on a few occasions and he advised me to go to Home Depot and purchase a supplement called SuperThrive. I did and applied it twice and noticed no difference. I figured that they would have come out and repeated the trunk injection service.
I must admit that my grass looked better than before the TruGreen lawn service; however, the price was high and I’m not sure that the service justified the cost. I am unable to recommend the service I received to any friends, family or fellow Unilocalers out there.

I called the 1 800# to get a quote and within a 24 hr period, I have had three different people call me totaling 8 times and also a text message. Absolutely ridiculous! I will not even start up service now with this company, just for that reason! Quit harassing me!

I have been using them for two years. I have the best lawn on the block and my neighbors all ask what I do. I have read the reviews on here and I can’t believe it. I hired them originally to get rid of nut sedge in my backyard that I could not get rid of on my own. I had even killed the lawn. I put in new sod, dug out the nut sedge and it came back. Tru Green randomly came by my house and I told the guy if they could get rid of the nut sedge I would keep them. Two years later and still with them. The negative reviews are skeptical. Grass needs water, sunlight, fertilizer, and mowed at the correct height. Tru Green handles the fertilizer. I take care of the other three buy trimming trees for sunlight, not watering too much or too little and mowing the lawn a little higher than usual. Pretty easy. Thanks Tru Green!

I agree with all of the reviews. PLEASE do not waste your money. We were having a big affair at our home and had placed all new sod. In order to keep it green and ensure that it was perfect, we hired tru green. What a SCAM. Horrible– our lawn went from perfect to horrific. It did nothing– quite the contrary. I truly believe the completely ruined our lawn– ask for customers phone numbers and check your facts.

I gave them two stars a few months back, but this time I’m increasing their rating to three stars because my grass has been looking green and healthy, and for the most part, they’ve helped maintain it.
The only reason I’m not giving them four stars is because I received a post-​card a few months ago that they were going to come aerate my lawn. They were supposed to call me to let me know when, but I never heard from them. I called them today to ask what happened.

This service is a complete scam. After a year of service my lawn looks worse than it ever has. We haven’t received any advise on what the issue is and how we can improve it. When I called to cancel, they said they would send someone out to diagnose. What have I been paying them for all along? Save your money.

I wish I wouldn’t have wasted my money on this service. I paid for it a year in advance. I called about 3 months into the service telling them that my lawn was looking worse than before they started working on it… they said they’d send a tech to assess the lawn and give me tips, all he told me was to increase water production. Meanwhile, I had been speaking to the water company about my $ 150 water bill (my lawn is not that big, and we’re a family of 2), and the water company assessed my lawn and said I was over watering… So who was right?
Anyway, tech giving «advice» is a joke and I never felt I was given any kind of helpful information. My lawn was already the best lawn in the neighborhood and I only hired them to improve color and health for a party I was going to be having a few months after service began. But no matter what time of year you call, they say: «The weather is hot so your lawn is dry and to be expected» «the weather is cold, and there isn’t enough rain fall, so your lawn is dry and to be expected».
When I called to cancel the month of my year being over, they talked me into trying them a few more months after the last treatment to see if it improved… it didn’t so before they came to do the next service which would reinstate a new year contract of payments, I cancelled. The representative told me that they wouldn’t be coming for the scheduled service that week and I wouldn’t be charged anything…
Well, they still came and I was still charged… So when I called to inform them i needed a refund, I was ensured I would get a refund and it was their mistake… Almost 4 weeks later, I still don’t have a refund.

I was pretty sceptical about using this company after reading these bad reviews. However, I did give them a shot since the sales guy was very knoweldgable and friendly. For $ 30 for the first service you cant beat it. Gotta say Ive been on service for a little over a month and my lawn has really improved! Its no where, near perfect but the results were just as Sean explained. Couldnt be more happy! Thanks guys!

Let me first say that I have one of the nicest yards in my neighborhood. This is because having a nice yard is important to me so I work hard at it and take pride in it.
I first called TruGreen because I am having trouble with clover. They spent 75% of my first phone call trying to sell me all kinds of add-​on services. I repeated several times that I only wanted help with eliminating clover from my yard and if they could accomplish that, we could talk about add-​on services at another time. They assured me that getting rid of my clover would not be a problem.
About 4 months in to the clover treatment, I still had clover… lots of it. I also had started to get crabgrass which is odd since I cut my own lawns and don’t have a gardener to blame it on. I was told by one of their technicians that if the cover persisted 2 weeks after a treatment, I should call and schedule another service. I did as instructed.
This time, when they treated my grass, they over-​treated and killed large sections of my lawn. Within 24 hours of that treatment I had large dead stripes in my once beautiful lawn. I called them in a bit of a panic. They finally showed up about a week later. The technician who came to assess the problem told me that I need to water more and eventually the grass will grow back. REALLY? I felt like saying, «Thanks professor, I didn’t realize that’s how it worked!»
It’s been several months and it was like pulling teeth to get TruGreen to agree to reseed the dead parts of my lawn. With this kind of customer service, I predict that they will be out of business soon.
I will gladly update this review if there are any significant changes. In the meantime, if anyone is aware of competent companies in the Inland Empire who can get rid of clover and understand what customer service is, please let me know.
It has been 3 months or more since TruGreen has been out to destroy my lawn and it is finally looking great again. So I called today to cancel my service and keep them from ever coming back. I had high hopes for TruGreen, but they just did not do a good job for me. In fact, after a year of dealing with them my lawn went from great with a little clover, to half dead, to great with a little clover again. Sorry.

NEVER, NEVER, NEVER let them care for your yard. The poor service technicians are but pawns for this company. I tried repeatedly to contact a supervisor after my plants were burnt and my tree disease went untreated and all I received was a bill.

I will never use this company again. They kept calling me and would not stop. I stopped service and was transferred to a call center. I told the person 3 times to cancel my service, I am not sure if my service is canceled.

The Harassing phone calls when you give them your phone number have been extremely annoying. We have asked three times for them to stop calling and they continue.