Tina’s Pet Palace

Another great job from this groomer. This is my 3^rd time taking my dog. Tina remember’s the little things about my dogs personality and works with it. Where other groomers grow frustrated quickly. I think that’s what sets her well above the rest. 5 star cuts & 5 star service

This morning I dropped my little girl off at her first grooming appointment today, she was welcomed with open arms and by a loving, well experienced groomer! Tina was very knowledgable about her grooming ano maintence on Dory (my puppy) she helped me with quite a few techniques, she showed me how to take care of my dogs coat! (She’s pretty high maintence for her coat! Lots of crimpy thick fur!) no extra charge, just really cared for the well being of my little girl and wanted to make sure she was always looking gorgeous! I picked Dory up and she was happy as can be and looked so cute it was ridiculous! I’m very very satisfied with my experience! Tina really loves and takes care of your pets! SUPPORT LOCAL SHOPS! In the end it’s worth it! (:

Tina is the best ever. We have been taking our dog Katie to her for about 3 years now. Katie is always well groomed and loves going to see Tina! Tina loves animals and treats each one as if it were her own.

Been taking my puppy & cat here for months and love Tina. She is friendly and loves animals. She is so gentle with them. When I pick them up they are not terrified at all. She always does a great cut and wash. Thanks Tina! See you soon

Best groomer in Riverside! I’ve tried others and have stuck with Tina for over 10 yrs now!

I have taken my Springer Spaniel to Tina for grooming and self service cleaning. She has always been extremely nice and helpful. We plan on using Tina for all our grooming needs.

This place is great. I brought my cat to get clipped and was in and out in 45 minutes. He was somewhat difficult with Tina but she knew how to handle him. She was quick, knowledgeable, and very friendly. Her prices are good and and the facility is clean. I will definitely bring Max back to Tina’s. On the way home he was not scared and hiding in the back seat. He was looking out the windows and wanting to be petted which means the groomer didn’t upset him like other groomers. Thank you Tina.

Just called this «pet palace» to inquire about either a mobile grooming service or a salon service, to see what the scheduling & prices entailed. The person who answered my call very rudely informed me that she had sold the mobile division two years ago (why is it still on your website??). I was still interested in their salon services, having been referred by a friend of my Mom. However, before I could even inquire as to their salon services, she again, rudely informed me that if my dog is uncomfortable going to a groomer that a mobile groomer would be best. When I asked how to get in touch with the new service, she stated «I don’t know who ‘they’ are.» I have never been spoken to in such a rude manner, especially by a person who seems to be the owner of a business! I will be letting everyone I know to avoid this so-​called «palace»! If they treated me like this, how could I possibly trust them with my dog??? Wish I could give them zero stars.

This salon doesn’t deserve ANY STARS!
I made an appointment to have my cat shaved about a week ago. I spoke to a woman on the phone who stated that she normally does not do cats because she was hospitalized from a prior cat incident. I described my cat and her temperament; she agreed to shave my cat for approximately $ 40 depending on the behavior of my cat. She gave me the address of her business and detailed directions due to the fact that her business address is not on the frontage road of Van Buren.
Today is Tuesday, and I brought my cat to her salon. My appointment was scheduled for 11 and I showed up at 10. The door of the salon was locked but I could see a woman shaving a dog. She came to the door and I said that I was dropping off my cat for an 11 o’clock appointment. She looked at me like I was crazy. She said she quit shaving cats because she was mauled a few years ago. I explained to her that we had spoken a week ago and I told her that she had already informed me of her injury and also gave me detailed directions regarding her location. She denied our conversation and then looked at the clock and said it was 10 not 11. I knew I was early but I guess she wanted to make sure that I knew. I asked her if I could have possibly spoken to another employee, she said NO, I AM THE OWNER AND OPERATOR! YOU DID NOT SPEAK TO ME! She was adamant that we did not speak. I told her I have written down her phone number (the salon number and cell), address, directions and appointment time. She insisted that I did not have an appointment, would not look up the information in her appointment book and stated if she would shave my cat the price would start at $ 75. At this point my cell phone rang; talk about saved by the bell! I took my cat, answered my call, and WILL NEVER RETURN to that salon or recommend it to ANYONE! I should have read all of her poor reviews.
Seriously, if I didn’t speak to this woman why would I have both of her phone numbers, address, appointment time and detailed directions written on a piece of paper? I even have her phone number in my call log.

This place was great! Our dog ran into the fields by our house and decided it would be a great idea to roll in a dead rabbit. She came home smelling awful. We called Tina and asked if we could come in. Tina was going on vacation but she stayed open for us. We used her self serve tubs but she showed us how to use everything and practically was there every step of the way. The products were great. We made a huge mess with all the fur and she cleaned it all for us. We didn’t see her signs that said she didn’t take credit cards. We only had $ 7 cash and she was willing to take that and trust that we’d come back but instead we headed to the ATM to get her cash. Our dog loved her and we opted for an adorable treat. She gave us the treat on the house. She knows her clients as they were walking in. We asked tons of questions for our other dogs and she patiently answered all of them. We will definitely be back and highly recommend her for your pet.

I have just one thing to say. WHY DON’T PEOPLE LISTEN TO WHAT YOU SAY?
Will not take my dog there again.

Tina’s Pet Palace I have to say you and your staff treat the animals like ROYALTY! I have taken Silver to you & she always comes home: fresh, clean, nicely trimmed, and happy:) I like the fact you can bring your mobile to me or I can come to you too. Your place is clean and nicely decorated. I suggest to book appointment because she is well liked & busy. If you are too busy to make it to her call & have her come to you. Thank you very much for helping me with my dog.

We decided to take our dog here because this place seemed clean and the owner asked for our dogs immunization which to us was a good sign. We also decided to take our dog here because it was closer to our house than Pawlished Paws and Tina said it would be 40 dollars to get our dog groomed – which is $ 5 bucks cheaper than Pawlished Paws.
The downside is that they only take dogs between 8 – 9 am, which is not a big deal. So we take our dog in around 8:30−9am and are expecting to get her back maybe in 2 hours or so. Wrong! We don’t hear from them at all! It gets to be 1:30 and we finally decide to give them a call. Tina lets us know that our dog will be ready in another 10 min. or so. We are driving over after finishing the errand we were running and at 2pm while we are driving over we get a call from Tina saying that she cannot wait any longer for us and that they closed at 1pm!!!
Anyway we were pretty peeved at this point because she never told us that she closed at 1, not only that, but we waited 5 hours to get our dog back and now she is telling us that she can’t wait around for US to pick up our dog. I mean we finally had to call her about our dog at 1:30 because it had been so long since we had taken her in! It was certainly not our fault that she didn’t get around to grooming our dog til after closing time.
Anyway we go to pick up our dog and she tells us it is going to be $ 45. We ask her why she is charging us $ 5 more than she had originally told us and she says it’s because our dog was being very finicky –well no kidding after she kept her locked up in a kennel for over 4 hours! She then says that she thought she was actually «being quite generous by only charging $ 5 more.»
I’m sure this lady knows what she is doing when it comes to giving doggy haircuts but it is NOT worth the terrible service and putting up with such rudeness. I would not have minded being charged the extra $ 5, but she never even called to let us know of her price change, and was just all around rude. Also, my dog was quiet and was very sad the entire way home because she had been locked up for over 4 hours.
Skip this place and go to Pawlished Paws. Their service is always great and our dog is always happy around the staff. Plus, they always take our dog in even at the last minute and have her out within 2 hours even on the busiest of days. The ladies at Pawlished Paws love our dog and always talk about how good she is when she comes to get groomed.
All Tina did was complain about grooming our dog, charge us more than she originally said and kept our dog locked up for a ridiculous amount of time after which she was then completely rude to us. We will not be going there again. She also does not seem to have very good business sense. She talked about how they were short staffed but won’t set up appointment times to take the dogs in. Instead she keeps the the animals locked up for hours and charges her customers more when they act nervous because of it.