Tim Nails & Spa

I am constantly trying new nail places in riverside because I have yet to find one that didn’t talk sh*t and do a great job on my nails. I am Vietnamese and do not look the part, 99% of the time they don’t know and start talking sh*t. I don’t comment, I just don’t go back. But this one hit home.
On Sunday April 24^th, My 4 year old daughter (who is half black) and I were completely disrespected by 2 of the nail technicians. Not knowing that I was Vietnamese, they started talking about my daughter, one said «mix kids are crazy» and «she is misbehaving because of her black side.» (My daughter was just playing in the chair, she was not running around.)
Tire of these f*ckin RACIST ignorant a**holes who think they can say whatever they want in front of customers.
I hope people read this and go else where. Why would you support a place like this!

Very nice and welcoming staff had a full set and a pedi done about 2 weeks ago and they still look great definitely coming back :)

Worst experience I’ve had here EVER! I used to come here all the time and today will be my last time. One of the girls was so rude that my nails aren’t even dried I’m still here and had to write my review. She rushed my nails, bitched when I asked her to fix them, talked about me the whole time, threw my hands, when painting nails I took a sec to look at the color & she yells at me «give me your hands» I told her I was looking at the color hold on so she complained, asked her if she could cut my nails down said she couldn’t. Everything about the experience was negative.

Got some coffin nails pretty shade was pretty busy when i walked in but went by fast, and got attended by fast by a lady In the back

First time here and was treated like a queen! I’m writing this as i am receiving my service.
I opted for the Luxury Spa pedicure choice ($ 50), which includes your basic pedicure along with a callus removal, leg and foot scrub, deep conditioning lotion on the legs (not sure but it was a paste-​consistency material), paraffin wax applied to the feet, 15min massage, your choice of polish & design (I got French tip with roses on my big toes).
my legs and feet look and feel great! I’m not from the area. I live near downtown Long Beach but come over to the area about 2 – 3 times a month and let me say that I’ll be coming here for my pedicures now. Stopped by on a whim to kill some time and so glad I came across it. They have made a loyal client!
Many thanks to the two women (Tami & the woman who I believe runs the shop) who worked on my service today! I will definitely recommend.

this is my SPOT !! its right around the corner & they always give me what i want, i usually want crazy/​wild/​colorful designs & they always deliver. my fav girl is nancy & myley. their prices are resonable too :)

I came in during the week to get a gel manicure and for some reason it changed color so I went in today and they fixed it right away. She even retouched my pedicure. Great customer service.

The first time I came to this nail salon was back in November and I had an awesome experience but maybe that’s because the owner was there.? With that said I was in town today, I’m not a local I live in Orange county and since I had a nice experience the first time I didn’t hesitate to come back. We’ll the owner wasn’t there and the customer service was OK except for the lady doing my nails. She kept trying to up sell me. I understand if they ask once or twice if you want gel or calluses remover but this lady kept on. I lost count on how many times I had to politely say no thanks, she refused to take no for an answer. Until the bitter end she tried doing services I didn’t want and when I refused them she got an upset attitude and started talking her language oudly to her coworkers. Then when I did ask to add an extra service she slammed her hands on the table got upset and told me no, because that would take an hour longer to complete. When I told her it was okay and I would still like the service she got even more upset and kept telling me it would take an hour longer so one of her coworkers got involved that spoke a little more clear English and explain to me that it would take 15 to 20 minutes for my regular nail polish to completely dry and then they could put on the clear gel coat. Right after she told me this the lady that was already mad screamed at her in their language and kept saying one hour in English. I have gotten clear gel coat on my regular nail polish several times at different nail salons in the past and I already know this is not a process that an hour longer. I believe she was just upset because I didn’t want the color gel in the first place. By this time all the customers were staring and all the workers were trying to get involved I was over it and didn’t want it anymore. It was so unprofessional of this women to act this way in front of so many customers. When I was finally ready to pay my total without tip was to come out to $ 28.00 even but she charged me $ 31. When I confronted her about the incorrect total she came up with the bogus excuse that it was $ 3 more because my nails are long, but she never even asked me if I wanted to cut them down or I would have. I had no problem leaving this place without giving her a tip. This is unacceptable customer service and no way to treat a person. I hope they don’t do it to anyone else, I left very upset and unhappy. I will never come back here and I will spread the word to my family that are locals who referred me to this place about the unacceptable customer service experience I had. By far this is the worst nail service I have ever recieved, getting your nails done it supposed to be a happy relaxing experience and this was far from it.

I’ve been going to this nail shop now for 9 months and up until this point I have really enjoyed my experience. Let me preface this updated review by saying that this review is regarding an isolated recent incident that I am unhappy about. Outside of this updated review based upon this recent visit I do still love the fact that this place is clean, uses sterile tools, good service, and typically does a good job — I’ve never had any complaints on my pedicure but when it comes to gel, there are definitely some ladies that do a better job than others in this nail salon.
This week I went in for a pedicure and gel manicure. During the gel manicure, somehow the lady doing my manicure managed to file the top of my nail (where the gel goes, not the tip of my nail, the nail bed) down to the skin. I Unilocaled in pain and she apologized and continued doing my nails. The nail was red and continued to burn during my services. At one point she was going to apply gel on it and I advised that since it was an open wound that we shouldn’t put anything on it until it heals. I also asked for medicine and was given some rubbing alcohol, which I was thankful they had. As I complained of the pain, neither her or the manager seemed to think anything of it.
I know it was an accident but all I kept thinking is «how did she manage to file my nail down to my skin?» and «all of the years I’ve gotten my nails done I’ve never heard of something like this happening — how is this possible?». Despite the pain and irritation, throughout the whole time I still kept my composure and remained cool. At the end when she gave me my total price, I asked if they could discount my nail services due to the accidental injury and the fact that I have one nail with no polish/​gel and didn’t know if I’d have time to come back in a couple days when it heals to get one nail done. To my surprise, she offered me a $ 2 discount. As you could imagine, I was upset but paid the $ 43 for my mani/​pedi and left.
After going home and realizing that it was painful to touch, painful for water to hit it, painful to type (I do a lot for work), and sensitive to the antibacterial medicine I was applying, I decided I was going to call and speak to the owner the next morning. The following morning I called and spoke with Tom (I believe that is his name) and he wanted to come speak with me at my home. Initially I was taken aback but at the same time it impressed me to see that he would be willing to come over and discuss the incident.
After showing the owner my injury and explaining to him what happened, I told him that I was dissatisfied with the way it was handled by his staff and manager and I felt that minimally they should have initially discounted at least half of my services if not the whole thing. His response and resolution was to offer me $ 20 off my next service. I continued to try and make my point but I felt that he was either not understanding that I was asking for my paid services to be reimbursed or he just didn’t want to do that.
I definitely feel that he was coming from a good place and wanted to make me happy but I don’t think he considered reimbursing me an option. I definitely give him points for stopping by and making an effort to resolve, but i personally feel when something like this happens, even as a result of an accident, as a business owner it is important to take accountability and do more than offer a discount on a future service to appease the customer — I should not of had to pay nearly full price when I had an injured nail with no polish. Hopefully this won’t happen to anyone else and if it does, hopefully he and his staff will provide a better more customer friendly solution to rectify. At this point, I am not sure if I will be returning, which is unfortunate.

Went in last night for a pedicure and a full set. Was told to come in 20 minutes cause they were busy-​no biggie. I show up and do do like 5 other ladies. They all called around the same time I did and we’re told to go in. So were all standing there waiting to figure out who gets to go next. I finally get my turn and Kim did an awesome job. Finally an hour later I get my full set. Worth the wait, I just didn’t appreciate having to keep saying that I made an appointment and that I have been waiting. I don’t like being told one thing but soon another.

I came to Tim Nails & Spa over the weekend, and I’m so glad I did! I’m also glad I called to make an appt before going in. They were very busy on a Sunday afternoon. There was not every chair in the waiting area was occupied. Which is fine because I had an appt so I knew (hopefully) I’d be waiting less time than the other ladies who were already there. I arrived about 5 min early and waited about 10. Kim gave me a mani/​pedi with french tip and a couple of cute flowers on my toes. It wasn’t perfect, but it was a hell of a lot better than I could do. And my whole appt only took an hour. All of the staff were polite and friendly. The prices were very reasonable and they had a larger color selection than any place I’ve ever been to. The only bad thing I have to say about it is that it was hard to find because I’m not from the area and it’s in a strip mall that’s under construction. That’s not their fault and it’s only temporary so it’s definitely not a big deal. I found it relatively quickly (only passed it once). Highly recommend!

I am really happy with the services I received at Tim’s Nail Salon. It’s clean and they have a large selection of nail polish. The ladies are super nice! It was so relaxing. The prices are clear and up front, so there is no surprises when you pay. My nails and toes look great! I will definitely be back!!!

I was brought in by friend and was happy with the results. I got a manicure and pedicure or with gel nails. It’s been day 3 and the gel nails still look flawless. When we got there we were serviced quickly and we’re seated in the massage chairs. The pedicure and water tubs are lined and they were gentle when cleaning my cuticles and buffering my feet. I had to nail artist working on the one on my feet and one on my hands. Both were very wonderful and massaged me into a state of relaxation along with the soothing vibrations of the massage chair. I also had a wax treatment done to my feet. The prices are very reasonable and the quality of the work is really good. I left there feeling like a new woman.
I will definitely be coming here again.

Tim’s is one of my favorite places to get my gel manicures and pedicures. They are located in a small shopping center and have a smaller location, but it is beautiful and comfortable inside.
I have been to this location multiple times and never feel rushed. Each spa pedicure has a one-​use liner to prevent the spread of germs. They offer you water on arrival and always smile.
I have always been very pleased with the work done and the prices!

It’s been a week since I had gotten my nails done, and they still look fabulous! Maddie did a great job!

The owner is very nice, but this place is in a sketchy neighborhood. I was there for two and a half hours because they don’t do hands and feet at the same station. I cannot take that much time out of my day to get an acrylic fill and pedicure. Again, very nice people, but will not return.

I love this place great prices, awesome work. Friendly employees. I have a new favorite nail shop.

*UPDATE*
Been here a few times now and overall I have to say the pedicures are just mediocre. It doesn’t last for long and I’ve had better pedicures. The gel manicures are not too great either… they do not paint the nail down to the cuticle so it looks like your nail has already grown out when you just got them done.

Amazing job! Love the way my nails came out! I will definitely be back. :) I really recommend this place. Very friendly. What I liked the most was the manicurist took his time doing my nails, he was in no rush although it was busy.

I love this place. They have the best prices in the area and their work is amazing. I’ve been to other nail salons in the area but none match the customer service skills that’s this place has.
I highly recommend this nail salon.