The UPS Store

I had to drop off a defective mobile device, which I already had packaged. I’ve never had any trouble with UPS & at this location the staff was very polite & fast. offered me a receipt of delivery ~ no one’s ever done that before. Thumbs up for customer service

Very slow and not friendly at all. I walked out after having to wait 5 – 10 mins to just drop off a box that already had a prepaid shipping label on it. I went to the UPS store on Alessandro and was in and out in a minute and the worker was nice.

Beyond unimpressed by this UPS Store! We took a USPS Express Mailing in last Saturday 6÷6÷15 with the shipping label affixed to the package and a USPS Scan sheet sitting on top of it all ready to go. We handed it to an employee who assured us that USPS had not yet been there and left.
Only because we were contacted by our customer today (who had not received her item) were we made aware that this item had not been shipped with the USPS on Saturday.
Upon hearing this, we went back to the UPS Store today to confirm the item had left and maybe the tracking hadn’t properly been updated on the USPS website. Only to find that the package was still sitting there on their counter. It appears their employees do not know how to read and therefor the Post Man that day did not take the item as they did not read the scan form nor bother to look at the package and see that it was all properly posted and ready to go. They assumed the Scan form sitting on top was our attempt at postage.
They are all clearly incompetent and should not be in the shipping business if they do not know the shipping procedures for the businesses in which they offer services for. In addition they were not willing to cover the charges to ship the item overnight as the customer needed it tomorrow. Thus us loosing out on a large sale and possibly a repeat customer.
We never have done much business with them prior but definitely will not do ANY business with them at all in the future!

I dread coming to this ups but it is the closet to my house. The older woman that works here is not even slightly welcoming acting like it is bothering her to do her job. I came in looking for boxes and when I asked where they were she just motioned her head which rubbed me the wrong way and her tone and sour composition doesn’t help.
The only nice person there is a young girl I wish her the best because it would be such a drag to work somewhere where the the manager does not know the definition of customer service.

«SERVICE» — from the mouths of babes…
There is something to be said for the awareness and attentiveness of your elementary schooler.
When a child can make a comment about poor customer service before you, the adult with the critical eye — there is a problem.
As our little one would say, «you know its bad.»
We walked into this location because it was on the way to a nearby destination… after a minute without anyone saying a word to us, we knew we had to get on Unilocal and see if we were alone in our experience.
Our customer service rating = poor.
It took a friendly young woman to walk from the very back of the store past two other employees who knew we were there but never acknowledged us to finally offer assistance…
Need we say more?

Yesterday I went into that UPS Store on Van Buren and yes the «short haired older blonde lady» was so rude and hateful. I was just mailing a book and had forgotten the zip code home. I asked her if she could look it up since she was right on the computer. She said «No I can’t because there are many Zip Codes for an area. I said, «It is a town in Maine with 700 people and hardly a population for a hundred miles around. She was nasty. I said OK give me the package and I will go to the post office. She then looked it up and said, Sure enough there is only one Zip Code. I said, «I told you I am from there and know about the Zip Codes.» My husband and I were very cool to her and all of a sudden it was «Hon» this and that. Lady that doesn’t cut it. Let me tell you Crystal is just as rude and not helpful. Once the time is up for our box it is Good-​bye for us. I agree with you, «there are not many UPS stores where the people working there, usually the owners are totally lacking in customer service skills. We have been at three UPS Stores in the area and have found the same thing. Alessandro is terrible and La Sierra is just as bad! UPS Corporation train these franchisees customer service or you will be losing that part of your business just like FEDEX and Kinkos! Just because they have some retirement money and want to start their own business doesn’t mean they understand that they are dealing with people/​customers. Report to UPS! I hate to give the one star!

When I went in there the staff was very cold and unfriendly. I realized there was a tear in my box that needed tape. The woman asked if I wanted her to tape it and I said yes, she then said ok you can buy a roll or we charge a dollar to tape it for you… Wtf!!! Every store I have ever been to has gladly helped me tape my box for FREE! Even my friend who was with me who works for ups was shocked and laughed because they never charge to tape. I thought she was joking at first until I saw the serious stare on her face. I will never ever go back there. Even though it was just a dollar I felt like it was unnecessary to charge that and then make a comment about me using a moving box instead of a shipping box. Who cares!

Staff here is very rude. I am starting to think this of most UPS stores unfortunately. I was given attitude for wanting a drop off receipt for UPS packages that I was leaving. No, I am not going to leave 4 boxes there and not get a receipt. Sorry about that. It would be my word against yours if something were to happen. You are a UPS store. This is your job. To take my packages for UPS pick up and then give me a drop off receipt. It would also be nice if you did this with a smile and not an attitude. There is an older lady with short blond hair that has a bad attitude when I ask for a drop of receipt. DO YOUR JOB!

Read the old reviews on «bad customer service» but every time I’m in there I receive great customer service! Granted, I come in with my packages ready to go… which I think puts less strain on them. Really though, ALWAYS good service!
Prices are fine, I’ve never had an issue there. And I love their little cards! Big side note, but sometimes they’re super funny. I think they do passport photos, too.

Thank you Crystal for going the extra mile for Service! I tried numerous other options for my shipping needs and she came through like a champ!
I will definitely be doing business in the future with you!
Thanks again

I would give a ZERO if I could. I went a few days ago and mailed an item via media mail that should have been $ 2.98 and they charged $ 4.95. Ok I know they need to make money so I paid and decided to never go again. I headed out of town and needed something send via media mail just a few days after I paid the $ 4.95. I sent my husband over there and he was charged $ 5.72 for the same weight book. He also shipped an item and asked that it be metered USPS the cheapest shipping possible. This was an item that weighed 1 lb. The clerk sent it UPS and charged him $ 15.52. He does not ship things so he has no idea, he thought it should cost that much. They took advantage of him knowing he did not know the cost of shipping. They also sent another one of the small items priority and charged $ 12.72, again this was an item that should have only been $ 5.00 and we did not need priority. The older clerk is not very nice either. I rarely Unilocal but this place is awful

I’ll go to the one further from my house next time. Charged me a dollar to tape up a box for Amazon drop off. The bad attitude clerk told me they have to tape up so many boxes every day that they have to charge for it. And they don’t make anything for the drop-​offs. (I thought they would like having a way to get people in the door with minimal effort, but apparently not.)
I was on my lunch break and needed to get it done, so I gave her a buck. That should cover a few pennies worth of tape and 30 seconds at minimum wage. Won’t see me there again either. Talk about nickel and diming…

I will never come back to this store, even though it is the closest one to where I live. Staff with the short blonde hair helped another customer (which was not a quick transaction) immediately after I let her know what I was there for (for printing/​scanning to email). When she turned to address me again, she was rude to me, and refused to budge on outlandish prices. I’ve worked for UPS Stores before, and I know that there are, in fact, occasionally waived fees for customers (especially when the transactions are related). She only got more and more irate with me, as if she were taking out her day on me.
I took my transaction to The UPS Store on Alessandro Blvd instead. The staff there were very kind, the customer service was excellent, and they did it at their normal price which was less than half the price of this store.

I wish I could give this place less than one star. Brought a postage paid box in to return. The lady behind the counter was very short and rude. The box needed tape in one small area and she charged $ 1.00 for the taping! Really?!? I never post Unilocal reviews but based on principle alone this warranted it. This place will nickel and dime you. Beware!!!