The Cove Waterpark

I am very disappointed in the way that the Cove is being ran. My family has season passes. Last week, we were there, and there were 4 school buses from day camps. Each contained easily 25 kids, with maybe 2 adults per 25. There were so many kids, and not enough supervision. The life guards couldn’t even do their jobs, which makes me very nervous, having young children. I spoke with some of the life guards about why they weren’t saying anything to the kids when they weren’t following rules, which the life guards replied «there are too many kids and they aren’t listening, so what can I do?» We left, feeling very unsafe. Then, today, we come down at 9:45, to find 6 buses in front and the Cove was closed until 2:00 pm. We only found this out after speaking with the manager. There were season pass holders waiting at the pass gate for a very long time before they were told you were closed. I don’t think it is fair that you have the cove closed multiple days in a week. And when you aren’t closed, you are over run by kids with no supervision. There needs to be a better way. You can’t expect season pass holders to repurchase the next year. Also, there is not enough information regarding your closed days. It is only on the calendar and maybe a post on Facebook. When I spoke with the manager today, I asked him why they had all of those school buses here last week while being open to the public. His response was «I don’t know, it was my day off, and I don’t know what goes on during my days off» really? That is unacceptable. Also, on the website, it showed you as being open today from 10:00 am to 5:00 pm. When you were actually closed for the schools. You need to figure out the school situations and stop stiffing your season pass holders and customers.
Also, when we went last week we had a terrible experience. We purchased a luxury cabana online, went there, they walked us to it and there was a family there. Took us back to the desk and we waited for over 40 minutes until I finally just took the kids to the water and Matt waited at the desk. The manager went to speak with the family who also said they purchased the same one online but refused to show a receipt. Every one at the front desk said they did not sign them into a cabana, there was no paper work signed by the family like we signed when we arrived. The manager came back to us and said he couldn’t do anything because they refused to move. They put us in the spot where they can fit like 30 people and called it an «upgrade». And they gave the kids a package of dippin dots at not charge (wow). It was not an upgrade for our little family of four we wanted what we paid for. When we asked for a refund the little girl from the front desk we were dealing with said it would take 4 – 6 weeks! It’s good to know next time we go all we have to do is go early enough to sit in a cabana we did not pay for and refuse to show a receipt for it and refuse to move and get it for free. A pack of Dipping dots for my kids and that so called «upgrade» was what we got the inconvenience. Absolutely ridiculous.

Went today for the Autism Society event my first time there, and had a great time! We were impressed by the amount of lifeguards and staff. And they were all friendly and nice and patient! Thank you for a great time.

Pretty decent water park for families. Located off the 60 on valley way. Not allowed to bring own food or drinks in have to purchase food and drinks there, also children under a certain height have to wear life vest when swimming in the lazy river. My only complaint is that one of the cashiers at the check in desk over charged a senior citizen in my party (the lady knew she was a senior citizen and still charged her as an adult $ 18, but online it says that seniors are $ 14) and when asked to refund the money we were told it would take 4 — 6 weeks to get the extra money returned (it was only $ 5 that was supposed to be refunded but still they really couldn’t give back $ 5?). So we were talking to the manager and he seemed like he was amused by the situation and wasn’t taking us seriously. He told us the same thing, so we have to wait A MONTH for $ 5 refund but had we used a card it would’ve been returned sooner. This business will be getting reported to the better business bureau because apparently the workers and manager aren’t aware of their own prices

Great place to go if you have kids! My kids really enjoy it. The only down fall is they don’t allow outside food. I don’t mind buying from Their concession stand. Their food is good and reasonably priced. BUT it would be nice to bring snacks for the kids (I usually do sneak some in but sometimes they check your bag and you’ll have to take it back to your car)
The life guards are great. It’s usually not over crowded and my kids are pooped when we leave. Great summer spot!

Great atmosphere, lifeguards everywhere, clean and my boys had a lot of fun! Great place to bring the family. Did not wait in line for slides for more then 5 min. Don’t forget your sandals, sat far from lazy river and that walk with out sandals burned!

I took my two sons to the park. I thought because of the price that maybe it wouldn’t be so great but i was wrong. It was a great time. I’m 34 and i had a great time. There’s really only 4 – 5 things to do but they sure are fun and help beat the heat. The lazy river you can just go around and around in the flotation devices. And all the kids love the lagoon when you first walk in. The bell rings and all the kids run underneath the bucket to get wet. My kids waited at the most 5 minutes for the big water slides. Great time!!!

Oh heck no!
Bad place
Bad service
Bad everything
Check other options in the area this place is awful and rides are not that great.

After a couple of years of hearing about The Cove, I finally brought my kids there in early August 2015. In general, we had a really great experience. It was easy to find parking but it was a bit confusing where you enter, we made a guess and fortunately it was correct. The line for the tickets wasn’t that long but it seemed like the process of was slow and a bit disorganized, especially when it came to checking the heights of children to give them the appropriate wrist band. As we made our way in, they checked our bags and there were signs informing people that they can’t bring in outside food or beverages EXCEPT reusable (non-​glass) water bottles. I read a review on here from a couple of weeks before we went that said they weren’t allowed to bring their water, but perhaps it changed after.
The Cove is pretty small, which is exactly what I wanted. With two kids of differing ages and abilities, I liked that I could play with my four year old in the areas appropriate for him and feel safe sending my 13 year old off to go on the big water slides. They have plenty of available lockers and some lounge seating (half the lounge seating is premium paid for upgrade) but if you get there early enough, you should get seats. Be aware, though, there are really selfish people who will park their stuff across as many lounge chairs as possible then disappear for the day. Fortunately, I met a woman who had no qualms about moving the stuff over and we were able to snag a couple of lounge chairs for our two groups of four people each.
All in all, we had a really great day at The Cove, didn’t break the bank, and I’m thinking about season passes for next year.

I spent a few hours enjoying myself at this small waterpark but unfortunately the next day I woke up with swollen lymph nodes! I did a Google search of what would have caused this and I found out that many infections and viruses can be caught due to large amounts of chlorine or bacteria found in waterparks and swimming pools. Fortunately I have some antibiotics to help me fight this infection. I would hate for this infection or virus to continue infecting others so I did call the waterpark to inform them of my condition!

This is a good park if you have kids and don’t want a huge crowd and huge place to get lost.
Nice staff and enough features for the kids to keep them entertained.
Their lazy river is pretty large, which makes it a pretty fun day for the family.

It’s a smaller park, which also means less crowded.
Lazy river was fun. I have no kids, it’s more of a kids park. They serve no alcohol.

Horrible place for swim lessons
Life guards are unsafe, Management is substandard
I took my 6 year old for swim lessons in June and the Instructor had 8 kids to one instructor. The «Instructor» Jeremy decided to teach his class in 7 ft of water where no one could reach the bottom. He said that his class was too big and everyone could not fit in the shallower end of the pool. He also says he is the toughest instructor. He was not paying attention and the children were letting go of the sides. Jeremy is not qualified to teach, he does not explain things to his students and leaves them to sink. Two other instructors were asked to help with the class, the two instructors were talking to each other the whole time not watching the students. One parent had to walk across the other side of the pool and tell them to pay attention to the little children who were left there by Jeremy. He was too far to reach them if they had went under. The only students in the shallow end for class were the private lessons. One on one instruction would have been safer in the deep end instead of 8 children in the deep end with a clueless instructor.
The life guards there are most unqualified as they are more worried about their appearance than swimmer safety. Dillon, the life guard was picking the skin on each of his shoulders during this swim class not watching the kids who could have drown. The other life guards seem to be solely focused on watching the private lessons which is purposeless since they are already with a life guard.
Management is horrible here. Many parents have complained and it has fallen on deaf ears. Our tax dollars pay for this waterpark, the county needs to hire competent employees. I live very close by, have been a Season Pass member in the past but will not go here again. Service and Instruction are below standards. Do not have Jeremy as your child’s swim instructor, better yet, do not go here for swim lessons!

I decided to come here today park it’s great for kids. They are really really picky I was on the lazy river passed all the life guards once till this male life guard literally yelled at me screaming out his lungs for me to get out I asked what was the issue he said get out u do not have proper clothing what u wearing is cotton I nicely told him no it was not then he called more life guards and manager over the walkie talkie everyone came and embarrassed me in front of everyone by grabbing my shirt from behind to check what’s my shirt made of with no warning with no asking and also after that they still had the nerve to ask me if I was wearing cotton underneath my swim wear! It was so humiliating I will never return.

To Whom It May Concern:
I had a very frustrating experience at the Cove today. I purchased a 4 pak of tix from Costco, such a deal! We fill up our stainless steel water bottles with our reverse osmosis water, grab our towels and we’re off to go have a lovely day at the water park… WRONG!!! We find a parking place, things are going well. We enter and there are two lines, one CLEARLY marked with a sign that says: GENERAL ADMISSION, the other line CLEARLY marked: SEASON PASS HOLDERS. We are general admission tix holders, so we get in that line. There is a family in front of us, we wait patiently. (In the other line for SEASON PASS HOLDERS there are people who obviously do NOT have season passes being helped who came after us.) I pay with my Costco tix, then we get to the part where we are not allowed to take previously filled water bottles in. I make a stink and the manager is called, Alexis. She gave me these very good reasons for not allowing me to take my water in, I (a 65 year old gray haired grandmother and her 8 year old grand-​daughter), just MAY have ALCOHOL in those bottles. I mean after all RULES are RULES. Although, when I asked the first helper why the other people were able to go in the wrong line and get in before we did, she told me, «I cannot help what other people do.» She also made all sorts of excuses why it is ok for those people to break the RULES. REALLY??? They were helpless to enforce THAT RULE, but were all up in arms about the water RULE. Hmmmm.
I asked to have my tix refunded and of course there is a RULE that they cannot do that, either. I was not going to dump out MY chlorine/​fluoride free water to go into the Cove where they discriminate about which RULES each individual chooses to enforce. I asked Alexis to document that they would not refund my tix and she refused to. I’m sure there is a RULE for that too. (They so conveniently ask you if you read the RULES while they are ringing up your tix). I did not enter your lovely water park today, nor will I in the future.
I would like my money or my tix refunded. Receipt Order #: 200 048
Laura Smith
Riverside, California
92 506

My family went for the first time today, and it was nice I’m giving three stars because I feel some policies should change. I paid 9 dollars for my 19 month old son to splash on the water pad and go around in the lazy river. He does not meet the requirements to go on any slides so I feel that he should be free. Food, I think outside lunches should be allowed as noone should be forced to pay for food after the 9 – 18.00 admission has been applied. Changing tables should be in EVERY bathroom, I had to change my kiddo in a stall standing up and I was not impressed with that. Also I think there should be someone in each bathroom at least every 45 mins to mop and make sure there is soap and paper towels.
Ok enough griping here are the things we loved about the park:
The water features are amazing my mom, baby and I spent most of the day in the lazy river floating through the park. I took my kiddo to introduce him to the splash pad and to play with what he could and he enjoyed it for the most part (again I think 9 bucks to do something that is offered at anther park for 3 dollars is ridiculous) The slides kept me entertained and the husband loved the wave machine. The souvenir cup is an awesome deal for 8.95 you get a cool cup, free refills on the day of purchase and one dollar refills all summer long. The food well we tried the nachos and your standard tortilla chips with cheese sauce not worth the price.
We all had a good time and that is what truly maters and we will be going back again.

This place is not Raging Waters! It is meant for young children. I came her for my nephew’s 7^th birthday. Parking can get full so if it does you are subject to street parking.
The only attractions:
— main kiddie area with water jet fountain, water guns, tiny water slides, and huge water dump
— Water slide tower with 3 different water slides
— lazy river with donuts everywhere
— wave machine
I found most of the adults trying their hand at the wave machine but most seemed like regular frequenters. It seemed like the same people riding it. LOL I guess because there’s no ocean close by where you can practice riding waves or body boarding.
For the party, there is no outside food allowed except cake (and my family was allowed to bring fruit and a veggie platter) so you are subject to burgers with fries and pizza. Really not that great tasting but then again it’s about the kids. Like they ever eat anything anyways. They just wanted to play. LOL
I did try the lazy river and the water slide tower. I don’t even want to know why the main kiddie area was warmer than all the other water I dipped my toes in. Yah… ugh! LOL The water was knee deep but it was fun waiting for the huge bucket to fill up and dump water everywhere.
I would recommend this place if you have young children and want to avoid big crowds and teenagers. You can rent a cabana for a birthday too. It’s not cheap to come here but the season pass looks worth it. Then again, it is not about you… it’s all for the kids anyways. LOL :)

Swim Lesson Review only!!!
The swim lessons could use an overhaul. My daughter is in little voyagers class this year and there is 1 teacher to 6 kids. Your child maybe gets 4 – 5 minutes of interaction if they’re lucky, otherwise they are sitting on the stairs doing NOTHING! There should be at least 2 teachers in the little voyager class. It’s rather ridiculous. We shall see what the private lessons are like.

The idea is neat, but I am completely disgusted with how the lifeguards treated people. My CHILDREN said they don’t want to go back. What a waste of money. I wish I hadn’t bought season passes. Money down the toilet.

Had a terrible time at this place today. I took my 2 year old niece today for her first time and the lifeguards were brutal. Not sure if it was a discrimination thing because of my tattoos or what but I was kicked out of the lazy river because I had a tank top on. I told the guard that there were multiple people with cotton shirts on and pointed them out and he said «I asked you to» very rude. I took my niece into the kid area and they wouldn’t let her go down the tiniest slide there because she was 1 inch shorter then the sign. There were other kids smaller going down the slide. She couldn’t go on the lazy river because of her bathing suit. We just felt hassled and picked on. Lots of other people were doing the same crap. I won’t be coming here ever again. Only stayed 1 hour. Too many rules for not doing anything to begin with. Terrible.

Back again for a second season! Love the size of this place. My kids don’t have to stay glued to my side and I feel confident that they will be able to have fun and be safe. Lifeguard every 10 feet or so!
Seating can be an issue on hot or crowded days. If you don’t get there when it opens (or earlier) you get no chair and you have to sit on the concrete floor to rest or eat lunch. I wish they allowed food to be brought in because sometimes my kids don’t want a big burger or fried chicken fingers. Rather than spending $ 5 – 7 for a meal they don’t want, if rather bring something I know they will eat. A great place to spend summer days with friends and keep cool!