Sunflower Dermatology And Medical Day Spa

Couldn’t believe how amazing I was treated form the minute I walked in the door! How often do you get to see a dermatologist on the same day you inquire about an appointment? I guess I was lucky to be at the right place at the right time.
I have scheduled my Fraxel treatment, and had ALL my skin concerns listened to and dealt with. I was impressed by their medical Aesthetician, Allie. Dr. Matthys is awesome, and I can not wait to see how great my skin will look after being treated for all the sun damage.
It’s very important that you always use sun screen, drink lots of water, and don’t delay in getting your annual skin check! DO IT!
BY THE WAY: I love the new patient goodies… those cookies rock!

I see Dr. Menser and the amazing Lynn Swafford. I think Lynn is an excellent addition to the Sunflower team and she has been a great resource for my acne care. Her intelligence and
warmth are incredible – one of the rare physicians who don’t make you feel rushed and burdensome. Allie in the spa is wonderful as well. Lots of skill here.
The biggest change I’ve noticed in the last year is a huge improvement in front desk and reception training and professionalism. The front desk used to be a bit of a nightmare with untrained staff who gave attitude. Now I tend to see the same friendly faces again and again, who know their stuff and make you feel welcome.
My relationship with Sunflower got off to a rocky start when some of their archaic billing practices caused me trouble. I still think they should reconsider how they bill, but I have been going here for 4 years and the issues that first made me unsure have been resolved.
I think this practice is moving in the right direction and hope they continue to take to heart the issues some of their clients have with wait time and billing practices.

I am from out of town and needed to get in quickly because of a rash on my face. They got me an appointment very quickly. The nurses were very personable and handled everything with grace. The Dr. was in and out but he explained everything thoroughly. I have a follow up appointment and I plan on getting spa treatments in the future!

I doubt I could not be more dissatisfied with this place. This is nothing more than a beauty spa disguised as a dermatologist. I set my appointment for the afternoon and was at the appointment 30 minutes prior to my appointment to ensure all paperwork was filled out. I also explained when I made the appointment and when I checked in and out how I needed my appointment billed (I was trying to use up my FSA). Everyone there assured me there would be no issue and it would be easily handled by the billing department. I expect a bit of a wait until I am seen by the doctor, but I didn’t get to go back to the room until 45 minutes after my appointment was set. The waiting room cleared out twice before I went back. I had an appointment, but I tried to make the best of it, even though I had to wait longer in the freezing cold little room waiting for the doctor. Doctor Matthys was nice enough and his assistant was as well. I had a minor procedure to remove a blood vessel under the skin which now I understand are benign. The assistant said the pathologist would look at it; I should have stopped and asked her why and how much it would cost so that is my $ 300 mistake for not doing so. I feel they should have done a better job of explaining that the spot was benign instead of the up-​sale to pathology.
Dr. Matthys did a quick job of removing the blood vessel, but was VERY pushy concerning their product and services. I needed to use up my FSA so there were some creams he recommended for my fair skin. When I went to check out, I again explained the billing and was reassured everything would be billed the way I requested. Then we added product to the bill after the amount of the doctor’s appointment (or I was told anyway) to finish up my FSA for the year.
When I saw they had billed my insurance company for the doctor’s appointment and billed my FSA for everything else, I called billing to straighten out the issue. The contact at billing said they had to bill my healthcare, which was the first I was hearing of this and she told me she would talk to her manager. I asked for the manager to call me so we could straighten this out. As she hung up, I heard her saying «Oh my God», but I shrugged it off to the fact she was frustrated. Fast forward about an hour and Marisa the billing department manager called me back. Quick turnaround which was nice, but I found much of the same lack of professional attitude; she chuckled when I explained that there was nothing they could do at this point since they had failed to explain they had to bill my insurance due to a contractual obligation. She offered to cancel my appointment so they wouldn’t have to talk to me again. I was not rude or nasty I was factual and concerned as a patient I was not being taken care of. I felt as if they didn’t care and how dare I call them and question how the appointment was billed. There are many dermatologists in KC, if this is how you are treated when you are trying to work out an issue, I’d suggest folks look elsewhere.
Insurance is changing for many people; I know I am not the only one who has to be watchful of how my deductible and FSA money are spent. I don’t believe the billing department or the employees of Sunflower Dermatology are aware or even care to understand this. The way this place billed, you would think they were dealing with a member of Congress who pays almost nothing for their insurance. I was lucky; I didn’t have to pay anything out of pocket, but now I will have to change some planned things to ensure I don’t have to pay a lot out of the pocket at the end of the year.
On a side note, I found the BB cream they sold me wasn’t my cup of tea. It was thick and felt like some type of mask on my face. I understand it has sunscreen, but I have other products with sunscreen and they are not as thick. I would not recommend it. The Vanicream they recommended seemed like nothing more than Vaseline creamy and I am not impressed with it at that price point either. I can say the offices were aesthetically pleasing and I did get an appointment in a relatively quick timeframe, I just thought it was because they were so far north, but after my experience, I am re-​thinking that.

I went in for a consult for Fraxel (laser to get rid of uneven skin tone and scars, etc). I showed up a day early because I am an idiot but they got me in anyway (it was 830am). I sat with a very nice lady who may not have been one of the normal estheticians, and she talked to me about all kinds of stuff, including health stuff and my skincare routine, etc. She was very nice and knowledgeable, she had beautiful skin, and she was very helpful. I ended up buying some product that I LOVE, and already has had a noticeable impact. The products were rather expensive, but it is a medical spa, so that’s kinda how it works. I plan on going back whenever I need a facial, as they have specials there on them, and I would rather go there than a salon, since they sell the product I have been using on my moneymaker. They have package deals for the treatment I have interest in, but honestly, the product I bought may do the trick and I might not need the treatment. I got a couple samples also.

I’ve gone to Dr. Matthys for several years now. Not only is he great with patients (and kids), he knows his stuff. And then some. He’s effective, efficient and has suggested a lot of things in the way of treatments that I hadn’t considered. All have been extremely beneficial to the care of my skin. I’ve seen excellent results.
I like the fact that he’s congenial, affable and doesn’t try to sell you the farm. His medical staff and spa staff are always ready and willing to help.
And the best part? If I’m ever in a complete bind, he makes a concerted effort to get me in – no questions asked.
I feel lucky I found him … which was just dumb blind luck five years ago. But glad I did. And you will be too!