Staples

I’ve been shopping at this Staples for years for my business and personal needs. They are well stocked, and the staff is helpful and friendly; it is a great resource to us.

I stopped in a week ago to get a desk for my computer. George, an employee who helped me, was able to help me find the desk I was looking for. He helped locate the last desk for me and was able to update my info in just a few seconds. He was professional, fast, and friendly. The service was just what I wanted and I’ve already returned to buy a chair. Thank you!

Pretty good store. Only problem I had was waiting in line for a while because the customers card wouldn’t work. Took a while for someone else to finally come charge me. Other than that it was a decent experience.

I really hope I’m getting his name right– Jeremy– did an online exchange for me and it was easy and painless! The guy who helped me before him was super chill too. Thanks guys I’ll keep coming to this location.

Small businesses and teachers, beware! Office supplies are extremely expensive. However, the store was clean and the staff was very helpful. I was looking for those plastic file organizers that go on the wall for use in my classroom. These little bins would’ve cost me over $ 40! I think I can get a better deal elsewhere.
I did end up getting some pens. I usually have to go to an office supply store for those because my poor students hate seeing red pen bleeding across their essays. There used to be a better selection of colored pens in bulk, but they did at least have a few and they were of good quality and priced pretty well.
If you have to get stuff outside of the back-​to-​school sales, any of these store will get the job done.

Worst customer service award goes to Shirer who claims to be the store manager. If this is the case, no wonder Staples is losing money and closing stores!
He started off with a very kind gesture of letting my daughter into the store at 7:00pm (the store closed at 7:00pm so he must have begun closing a little too early) because she needed a charging cord for her iPhone. When she found the cord 1 minute later and came to the door saying that she did not have enough money (I was waiting just outside the doors in my car) I ran to the doors to pass her a $ 20 bill to complete her purchase. This is when Shirer decided to berate us in front of other departing guests yelling that we should have brought in enough money in the first place. When I told him this was poor customer service, he closed the doors while I was talking and walked away. I «was» a paid business member with Staples and «used» them for all of my brochure and training material printing needs. I was just about to try them out on my promotional items, but that will not happen. I sincerely hope retaining Shirer is worth the loss of business for this store because if he’s management, he can only duplicate what he knows to his employees, and that isn’t much.
Needless to say that we decided not to reward Shirer’s behavior with a purchase and found the same cord next door at Big Lots and received EXCELLENT customer service to boot!

very helpful sales staff. Always can point you in the right direction and helpful with the computer needs. For that reason I give them 5 stars. However I still feel better about taking my computer to best buy.

This store location is fine for buying products they sell there, but the computer repair people are really unorganized. It took 3 days for them just to do a diagnosis on my computer, and then another 7 days for the repair. Whenever I called, I was put on hold for nearly 10 minutes, and when someone answered, they said they didn’t know the status of my order and couldn’t find out because the person working on it wasn’t there. Then, after I finally picked up my computer, they called about 30 minutes after I left and said they forgot to give me the warranty information in my paper work. The final work they did was fine, but their «Easycare» service is anything but easy.

Close to home and convenient for all my office supply needs. What more can I say other than their staff is extremely friendly and always willing to help. They don’t just point to an aisle down the way and say take a turn at the third isle on your left, they will take you directly to the item and even do all of your shopping for you which I appreciate greatly. There is nothing worse than needing something that you have no idea where it is located and not be able to find someone who knows or on top of that they just point you in a general direction and it still takes you a while to locate your item because you still have no clue where it actually is.

This was my first experience with this Staples store, and I’m glad I came in. I was helped by Danisha, Andrew & Amber.
I had just a few hours to get 100 funeral programs and bookmarks printed plus an enlargement.
Even though it was busy, they were very attentive to my needs and questions. Upon cashing out Danisha helped apply any applicable coupons I could use. (These services were NOT cheap).
My family was very impressed with the way they turned out. The programs were all cut the way I requested and the print looked great. (So did the photo enlargement).

Copy and print service is fast and very professional, a lot of services at his printing location …

I am a customer of this staples. Although I’m not here often. Today we are going to Angel game, my printer broke. Scrambling to find a business open on Memorial Day to print my tickets, loyal Staples is open. So on our way to OC we stop in and were immediately greeted with ‘hi, welcome to Staples”. I said hi back and asked for their work station. He guided me to where the compute is, explained the works. He then as if I had it on my phone. Yes. So he had me email my tickets to Staples, received my code, he continued to watch for when I in line, he printed my tickets. All of that, and charged me .25… Great customer service Jay… Thank you.

Decent selection. Only good if you need something immediately versus waiting for a delivery. Sales are really good though

I love this staples because of the customer service!!! Jorge is one of the best customer service personal that I’ve seen in a long time & staples is very luck to have him as an employee! Usually staples has mediocre customer service so I’m impressed with this one and I will be a loyal customer here! Thank you

My wife, in assisting a friend, needed a rush printing job for some images of financial documents, which were on an iphone-​4, which did not have phone service.
We needed to have all 82 document images printed for use later in the day.
I first went to the former Kinkos, now FedEx office store nearest me (Corona) and with only one person working, I waited patiently in line for over 15 minutes. When it was finally my turn, the worker sighed and rolled his eyes and said that he was not that familiar with the iphone system, he had a flip-​phone, and could only suggest that I email all 82 images to their website and that they would attempt to print them. He offered that they were very busy and that was the best he could do for me. I asked if there was a nearby Staples or Office Max where I could get this done? He replied that he had no idea as to any other store locations… Note: while I was talking to the employee, another employee, my guess a store manager, came in but she had no interest whatsoever (very cool) to my situation or request for assistance!
I went to Google and located a Staples just a few miles away on Tyler St. I phoned the store and advised of my needs and the woman said – «sure, we can help you, come on in»!!
I drove to the store and the woman who had greeted me on the phone, was also the printing department supervisor, Darnisha. I advised her that it was not my iphone, it belonged to a friend of my wife and it had no service; therefore, we would have to use their (Staples) Wi-​Fi system. She said no problem and proceeded to configure the phone to the Wi-​Fi and link it to my own personal email account, and then she patiently segregated and downloaded each image to their printer at Staples.
I could not have done this myself, as I did not have my reading glasses with me, and I am not at all familiar with the operation of the iphone-​4.
This gracious, friendly and professional woman, spent several minutes getting it all set up and transferring the images to their printer. She printed out all 82 pages, and charged me a very low printing fee, much less than if I had used my own printer and ink!
I am writing about this, because I was so very impressed with this young woman’s high level of customer care and service!!! She had a can-​do attitude from the start – and overcame every one, of several obstacles, with crept up during the formatting process.
Thank you Darnisha for eliminating a lot of stress for both me and my wife, with assisting us so well with our problem and service need! I was only charged a very reasonable fee for the printing of the individual pages; however, in my mind, I got $ 100+ worth of service and attention from this woman employee at Staples on Tyler Ave. in Riverside!
My expectations were exceeded beyond belief! Kinkos/​FedEx should take some lessons from Staples, and their printing department supervisor, Darnisha!
Thank you so much! :)

I’ve been to a couple ‘Staples’, I’m always printing something, I just love the color quality that is produced, it’s not something I can typically achieve with my printer at home. I’m writing this review because of a young gentlemen that was fantastic in customer service. When you’re coming to print something that’s custom, it can take a few minutes and though it was busy when I came, «Steven», who works in the Copy & Print Center exceeded my expectations and maintained patience with all customers. I came to print some post cards I quickly semi-​made on my laptop, they weren’t really postcards but I was going to cut them into postcards… anyway, he let me know about this special that was going on about 50 postcards for 14.99, and I was going to pay $ 18 for only 36. It’s pretty great when someone really takes the time to help a customer in this way and not just looking for ways to up sell them. Kudos to you Steven! The world needs more employees like you :)

I have gone to this Staples for years because it is right down the street from my apartment. The store is clean and well-​organized and their prices are reasonable. I do, however, feel they are lacking in customer service and professionalism.
For example, today I had a simple question for the copy and print center, so I called ahead. Three times. And let the phone ring for 2 minutes each time. I suppose they could have been experiencing «technical difficulties» so I will give them the benefit of the doubt on that one.
I finally went into the store later this evening and the young lady at the copy center was having problems with her computer/​cash register, and while she was not being rude to the elderly couple waiting for her to ring them up, she was not exactly apologetic or quick to offer an alternative.
When it was our turn, it seemed like everything she said was «Can’t» «Don’t» and other negative words that just lead me to believe she was either unwilling or unable to provide exceptional customer service. Again, she was not rude, just not that helpful. If you have read my other reviews, you know I’m a stickler for good customer service.
When we were finally checking out, the store was getting ready to close. One employee was taking off his jacket and the manager said «You can stay until 7:30, there is still stuff that needs to be done.» The employee gave the manager a dirty look (in front of customers) and said «I’m off at 7.» The manager replied «7:30. You’re the only one I scheduled that late and I need help.»
You really had to be there to see the exchange to understand why it bothered me. It’s not like they made a scene, it was just very clear that the manager and associates lacked a level of professionalism that I would expect from my own colleagues and subordinates.
I found the attitude of the managers and associates to be negative, almost as if they hated their jobs, and that creates an uncomfortable atmosphere for customers. I try to go to the Staples on Hamner in Norco whenever I can because I find their overall atmosphere to be a lot more inviting.

I used to be a die-​hard Staples fan, but after going to multiple locations to find an organizer (I always get the same one), I decided that I’ll be spending my $ @ Office Max instead.
Didn’t interact with any of the workers during my visit today, but I was on the phone w/​my bestie when I walked into the store. For some reason, a lady who works there went out of her way to come over to the planners isle (where I was) to see who was on the phone (me) & what I was talking about (regular old bestie stuff). Don’t think I was talking loud, but maybe I was. Anyhow, that didn’t seem very customer friendly to me & she didn’t even ask if I was finding everything ok. She just gave me a look & went merrily on her way. Weird!?!
Needless to say, I fell in love with Office Max this afternoon so now I have a new place that’s able to satisfy my office supply needs.

BEWARE of the return policy. Back of receipt reads «Technology and furniture items may ONLY BE RETURNED within 14 days of the date of receipt.» Thus, not only do you have a short amount of time to return an item, but store will NOT issue any EXCHANGE or STORE CREDIT… absolutely NOTHING if you change you mind !!! Salesperson was nice but policy is ridiculous!!!