Sprint

I got everything in writing by the sales man and it seems that does not work I was told one price with taxes and everything included. The Sprint sales rep wrote down with tax and price of $ 165 a month, my bill came and it was $ 191 a month. Then I told the customer service I have his work page he wrote the amount down of $ 165 and the Sprint customer service operator told me all they can do is tell him not to do that again. Why would I pay $ 145 a month at Verizon and jump up to $ 191 at Sprint. Well now I am stuck for three years on a contract for $ 191. I wish I never went to Sprint and hope others don’t trust the sale people. I was also told my first bill would be $ 165. if I gave them $ 300 to cover the activation and everything out the door as the sales person told me. Once again it does not matter what the sales rep said, I got my first bill it was $ 300. I regret going with Sprint and hope anybody that reads this stays away from Sprint. Verizon I wish I never left them, there coverage sucks but the sales rep from Verizon never lead me wrong with all their lies to get a sale as the Sprint sales rep did. If you ever pass this or any Sprint store, keep going and go to Verizon or even AT@T anybody is better then these clowns.

Very nice staff. Came in here to see if they would be able to lower my bill. They worked with every discount they can get their hands on. Unfortunately it did not work out for me, but they were very apologetic (even though it wasn’t their fault) and wished me a wonderful day.

I brought my phone to this place at the advice of Sprint technical support to have them backup my data then perform a factory reset. I became hesitant when the guy at the counter didn’t know what an MS Exchange Server was but I gave him the benefit of the doubt. I told him that I could not lose my text messages as they were vital to my business. He told me not to worry that he would backup my photos, music, and texts, perform the factory reset, then restore the backup. I asked him again specifically about the text message emphasizing their importance, and he reassured me. I called an hour later to be told the backup was infected with a «virus» and could not be restored. Needless to say I was upset so I called the next day to talk to the store manager. I guess they didn’t have a chance to get their stories straight because he told me that they had accidentally deleted the backup file. So beware! This store employs dishonest, incompetent, high school dropouts that will lose your data then lie to you to cover their mistake. Nice business plan.

The people working there lie and do everything they can to up sell you, even if that means you are screwed in the end. I was in there yesterday and was informed that I could only add phones to my line if I changed my entire service… This would take away all my loyalty discounts and give me less data … «But it will save you $ 20 per month». I called sprint (*611) and not only can I add lines to my existing plan and keep my loyalty discount, the phones I add will ALSO have discounts! They told me the store could have provided this service but choose not to … Sad, sad, sad. They are in a place that is all about community and yet they are trying to cheat their customers?!

I came in to add an additional phone line to my plan. I was «helped» by Yolanda and Andrew. While I was there, I was told there was a promotion where I would get two free tablets for no additional cost, they said it would be included in the data plan. Also, they told me since I had been a customer for so long and was upgrading they were including free supplies (phone covers, screen protectors, stereo), none of which I would have bought on my own. None of that was true. I am being charged monthly for the tablets and there is a monthly installment charge for all the «free» supplies as well.

I agree with all of the previous commentators; if I could I would give this zero stars. I normally only take the time out to write reviews for 5 star companies but for this sprint store I’ll make an exception.
I recently came in to upgrade my phone and was told I qualify for a current promo to also lease the Ipad and it would only cost me an additional $ 20/​month, needless to say, my bill has now been doubled. I was also not made aware of a spotify promo that has now ended and apparently there is nothing sprint can do about this. It was also misrepresented to me that I «had to sell my old iphone back to sprint» because iphone wants their old phones. When I asked how can iphone take back property that I own I was told that I would be billed phone if I did not trade it in on the day of my upgrade.
The only reason I would ever return back to this store would be to see the sales representative that I last dealt with and call her out on all of the misrepresentation she presented. I have a current case with sprint to look into the transaction and will be seeing the case through until she is rightly reprimanded.

Waste my time in here. Should pay attention to all the other bad reviews. The person who wasnt rude didn’t know what he was doing very frustrating. I pay a lot of money to sprint I expect a better service.

Zero stars if I could! This place is a shame! We came in to cancel our plan and pay ANY last payments and cancelation fees so we would be free of sprint and their horrible services and they completely fucked us over! We made sure to ask again if there were ANY fees ANYTHING we had to pay and the man showed us his computer screen and said no it’s says 0 fees everything’s paid for. Now we get a letter in the mail saying our cancelation fees got sent to collections?! Are you fucking kidding me?! We never got any mail previously sent to us before this and no phone calls or messages! Sprint is full of liars and hey purposely didn’t warn us about the cancelation fees because they don’t care about their customers! We had excellent credit EXCELLENT! And they ruined that! I hope they burn in hell for their despicable actions they find okay to do to others! How can you just ruin people’s lives like that?! I’m fucking pissed and will warn all my friends and family about this company! We were loyal customers for SIX years and ALWAYS paid our bills on time how dare they do this to us! How dare they! Choose sprint if you like being fucked over!

Completely lied about everything. Everything is costing us more than they said it would. They dont care about their customers they care about their commission. Bad service.

Hands down the worst customer service I’ve ever had. The guy who was supposed to help me told me «I’ll be right with you.» Then left for 45 minutes leaving me there to wait. He came out a couple times to assist another Sprint worker helping other customers and didn’t acknowledge me once. After 45 minutes of waiting I left the store with no new phone and no new account through Sprint.

Sprint themselves corrected the problem would still never walk in to this store again as they are only an «Authorized rep»

Second time visiting this Sprint store and not a single Hello or How are you or Can I help you with anything from the employees. No acknowledgement of my presence. Bad customer service and poor reflection on Sprint’s brand image. I have ran several businesses in the past and wouldn’t even think about hiring the individuals that work here.

I recently visited this store and I was impressed. The staff was friendly and very knowledgeable. I was helped by Yolanda and she made everything easy to understand and was very helpful. The manager Andrew made sure everyone was helped in a timely matter and I definitely will be coming back again. If you’re in the riverside area check this store out.