Security One

Do not trust this fraud bully company. If you are not happy with the service they will try to force you to stay and screw you that you must pay all the extra fees also monthly bill of poor service.

My house alarm was going off at 5am. So I got a call to stop them from dispatching the police. I proceed to tell him that now the alarm says fault and 10. Then RON basically tells me to be quiet and listen or he’s just not going to help me! RUDE!!! WORST CUSTOMER SERVICE EVER! I can’t wait to get rid of them!!! This is not the first time either!

Worst customer service ever! Called four times to resolve an issue, was told a supervisor will call me back to address my concerns and never received a call! Left a voicemail to another supervisor and nothing again! Just referred a friend to the company and I regret doing it!
I will take my money to another company since this people can care less about a customer of 3 years!

Not even worth a star! Worst customer service I have ever experienced in my life. Called to discuss my service not working and that i was not getting any dispatch call or police visits when my alarm goes off. They let me know that they had to update product for it to work at my cost. WHAT??? 1. Thanks for not letting me know that it needed to be updated. 2. Thanks for letting me pay for a monthly charge for a service that i am not being provided. 3. Thank you for your rude customer service techs that refuse to help or come up with a solution or to transfer me to a manager. This company is a JOKE!!! Don’t waste your money or time

I want to love it but so far it’s just so so. The second day I noticed that the app wasn’t updating correctly again and it was not registering the sensors. I called early and the lady was kind of rude and asked me what office installed the alarm. I told her I don’t know I called the number on the website and set up the appointment. She said that since my account was new she could not access it. She then asked me again what office installed it and I told her I didn’t know. Then she asked where I lived and gave me a direct number to the installer with a local area code. That guy was nice but couldn’t help me so he said he would send someone the following day to fix it. The next day I was running late and called to see if the tech was waiting for me. The same lady answered and again told me with an attitude that I had to call the other number she gave me because I’m not in the system. Thanks I’m in the car I don’t have the number with me so I hung up. I got home and waited about an hour and a half past my appointment time to call the «other» number and they said my tech was running late. Umm thanks for letting me know. I understand traffic in SoCal on a Friday is crazy but you gave me the appointment time it would be nice to get a courtesy call. They said he would be here in 45min. An hour and a half later I called to cancel and tell him just take out the system and he said oh your tech is 10 minutes away. The tech came and swapped the SIM card for a different carrier idk why the installer didn’t ask me if that carrier got service here or checked the signal before he left. I guess I’m stuck with it because you only have 3 days to cancel and I only had 1 full day with the I interactive app. I hope I didn’t make a 3 year mistake. And as a side note if you are going to want app access I recommend making an email address just for the updates I’ve received about 100 emails in the last 3 days. I’m sure you can customize the alerts I just haven’t yet.

We got a security system for our business, CA WOK, because there have been several break-​ins in this area. Security One offered great packages and plans to suit our needs. We also wanted cameras which they install as well. They use quality hardware and well known labels as their products. We were very happy with the installation and the results.
Tip: once they install it, call your insurance company because they can lower your premiums