Ruppert James MD

Shitty phone service is not usually my complaint about the office but it is today. I called multiple times today to have my request for blood work resent just to be put on hold multiple times for 10 – 15 minutes each time. The last time I finally got through nothing but attitude. They refused to resend my blood work request and to add on what was initially left off. Then emily (?), probably wasn’t even her name proceeded to tell me to just go for the original blood work, come back for my follow and review the blood work then go back for the additional testing and come back for testing. Really??? I asked if they could ask dr ruppert to add the additional testing or call me back and she said no and that he doesn’t make «personal phone calls». WTF. How is blood work a personal phone call? Is this not a doctors office? I asked for her name and the girls name who answered the phone and I got 3 different names then she hung on me. Glad to know how important patients are. These new children need to be fired. I’ve been going there for 10+ years and they get worse and worse. Today was the final straw. I’ll be looking for a new doctor with competent front desk people. Maybe an office you don’t have to wait 1−½ hours after your scheduled appointment to be seen.

Dr Rupert is decent but his staff is horrible. They don’t even deserve 1 star. It don’t matter how big or small the task the ball will be dropped over and over again. His staff does not care about his patients and it’s not just unprofessional it’s possibly life threatening. If I was dr Rupert heads would roll! This is not due to an isolated incident it’s who they are! Avoid this office!

Dr James S Ruppert is an excellent primary care physician. Not only is he a nice guy he is a thorough and professional care provider.

I am a new patient with Dr. Ruppert and found that he was thorough and pleasant. Did not have to wait long to be seen. Had my standard labs done and he was open minded when I requested a lab which is not routine. Nurses in office were also very helpful when it came to requesting information or rescheduling my appointment. I also work in the medical field so I know how things can go and how long waits can be.

Never going here again.
Waited 1.5 hours to be seen for 15 minutes and was shuffled around to three different rooms before being seen.
Then, instead of focusing on why we came, the doctor kept explaining things we already knew from an appointment we were there for a year ago. Then he refused to prescribe one medication, saying it was potent and addictive, so he could push something else that’s considered to be more addictive.
Thus far, all appointments have been a general waste of time and money, but if you want a dr who isn’t really listening, you found him!