Royalty Window Cleaning

Scheduled them for a Monday morning, stayed home and waited and they were a no show. The technician calls and says he’ll be here Tuesday morning for sure, once again a no show. Terrible customer service, if I could give them zero stars I would.

I took the day off of work and «Royalty Window Cleaning» was a no-​show. He later told Groupon that there had been a computer issue that caused him to lose his appointments– not sure how that would stop them from answering calls and texts that day and the week following. Bummer because I was really looking forward to having clean windows and would have been happy to pay for more work to be done.

If there was a 0 I would be choosing that! Purchased my Groupon for window washing back in July. Tried to call two weeks ago but their 909 office number repeatedly says ‘mailbox full’, the 888 number keeps saying ‘out of service.’ Not one response from website message left. Groupon customer service supposedly reached them for me and said they would call me within 3 days. In addition received an email from Joseph at Royalty stating he would call me to set up an appointment. That was 6 days ago! Still unable to reach anyone. So contacted Groupon to inform them and demand a refund. Getting my refund. And Groupon said they’ll be looking into this matter. Seems like a scam to me! What’s up with this, Groupon?!

I have yet to have them show up for the appointment I made back in September. The first time they said it was because there was rain in the forecast — okay I gave them a break on that one but they didn’t show up for the 2^nd appointment and they only texted me back a few days later after I continued to leave messages (They don’t answer their phone). I’ve only had contact via text messages. The third appointment I asked if I was having so many problems because it was a groupon and they said they only do groupon accounts on certain days of the month (first to hear this). When they wouldn’t schedule me on a Saturday because it wasn’t a groupon day, I asked why I couldn’t have that day since they didn’t show up for their prior appointment without notifiing me, she scheduled it but obviously didn’t plan on showing since it was for earlier today and I haven’t seen or heard from them. Just trying to figure out how I get my money back from groupon!

Terrible customer service. Set up appointments and never show up! And then you cannot get them to answer your phone call or text. Extremely unprofessional.

Obvious flakes, don’t keep appointments or call.
Find someone else!

I have never written a negative review, but I’m extremely frustrated and disappointed with Royalty Window Cleaning. I can’t comment on their cleaning quality, because they never showed up and never called. My wife called them to reschedule, and again they didn’t show up or even call. I took time off from work twice. What a poor way to run a business. Time to look elsewhere, I found several other window cleaners with great reviews on Unilocal