Rollin Air Heating & Air Conditioning

DO NOT USE THIS COMPANY!!! THE NEXT 36 REVIEWS ARE JUST LIKE THIS ONE!!!
Poor service, cancelled appointments, And when he finally showed up couldn’t find problem and tried to charge me for unnecessary service just to make money. Wouldn’t write the quote for the cost Freon on the front of my work order, only on my copy. What does that tell you??? I’m surprised these people are still licensed. IF you need your A/​C serviced, call the Dominos Pizza guy. He will be there in 30 minutes or less… On second thought, I wouldn’t want to group Dominos is the same category.
Had to give one star in order to post. A NEGATIVE 5 stars would be much more accurate.

Can we go negative? I was referred by FAHBP for my AC warranty repair. They had an automated call come into me to go online and setup my appt for repairs. I did so, which was fine. But, I had zero time window choice, they gave me 12:00am to 11:59pm arrival. On said appt day (today) I tried to reach them by phone 4x between 8am and 11:30 to ask if they could give me an approx., time window. No one ever answered my calls, just rang and rang. I decided to Google another possible number and found a ton of bad Unilocal reviews. I contacted my warranty company and explained what happened and asked for a new service provider to be assigned. I don’t know how Rollin Air’s work is, but their communication sucks.
I was reassigned to another company in Riverside and Chris worked with me on a time frame and day that worked for the both of us.

We were referred to this company by our homeowners insurance plan. I have been involved in contracting/​building for over 25 years, and I have never dealt with buffoons of this magnitude before. The phone reps are rude. The techs are uninformed, and are usually not prepared to fix your unit properly. Unreturned calls are common. Missed appointments are common. Communication is horrible. They frequently try to upsell you on something you dont need, or wasnt broken in the first place. They often say they have to order parts, only never to be heard from again. When you try to call to get a status, they say that parts are backordered. You call a week later only to find out the parts have never been ordered. How on earth a company with service this poor has remained in business is beyond me. The owner of the company has 21 criminal records. Avoid this company like the plague.

I don’t know how this company is still in business. My Ac has been down for about 2 months they kept giving me the run around then they stopped answering my calls. I would set appointment with them I’d take work off they never showed or called more than once. Worst experience ever. Ac still down

DO NOT do business with Rollin Air. They are crooks and work only for commission. Marcos is a liar and Candace is not worth dealing with. They are both pathetic! They do not return calls, Marcos diagnoses problems without even coming to your residence to look at the unit. They will charge you out the wazoo (hence «commission»). If you have to deal with them, do not call the office number, call Marcos cell: 951−440−0199

I give them a negative 10: was forced to use by my home insurance American Home Shield. After trying to cater to their time frame, I was able to schedule for today September 24^th. They gave me a time frame of 9 am to 1 pm. I had to go to work so hubby left work to wait for them to arrive. Well, it’s now 9:20 pm and they never showed! I’ve been on the phone with Rollin Air AND American Home Shield since 2 pm. Was told they «can’t promise me anything» what??? This is how they «don’t care» about the client! I’m throwing my child a bday party tomorrow and now I’m stuck with no AC! I am dropping American Home Shield because they apparently don’t care either! Rollin Air will not answer their phones, their technicians will NOT call you like they say they will and you’re not permitted to get their phone number. It’s a lose lose for the client. Both businesses are scam artists!

Tech had no idea what he was doing and did not make a full inspection of the unit for home warranty. I leave messages and they never call back. Horrible. AC still not fixed and they don’t care.

Do not waste your time with this company. If your home warranty co wants you to use them, ask for another company. The only time I ever spoke to an actual person at the company was when I set the first appointment. They sent a tech who had no experience with my equipment. It was downhill after that. They never once returned my calls after I left several messages. I could only communicate through my home warranty co. Rollin Air ordered the wrong equipment and insisted it was correct. I had to have another company come out and tell the home warranty co that Rollin Air ordered the wrong equipment. They are totally incompetent and very unprofessional. I took a settlement from the home warranty co and am hiring a reputable co to do my repairs. This process took 60 days and should have been repaired in 1 day. Stay away from Rollin Air!

If you want to professional timely and competent service absolutely positively DO NOT contract with Rollin Air Inc. My air conditioner went out in Mid June. As of the time I write this review it is August 7, 2015 and my air conditioner is still not working! I live in the Rancho Cucamonga Area and for all those who are familiar with the area temperatures are often times in the 100s. Unfortunately for my family and I, my home owners insurance contracts through Rollin Air. They initially were able to «fix» the problem after about two weeks. Well this fix lasted about one week and then once again my family and I were without air-​conditioning. So unfortunately back to Rollin Air I was forced to go. Again a very nice technician came to my house and figured out the very same part they had replaced had «failed» again and once again I needed a new one. So the waiting game again began. The professionals at Rollin Air ordered the part which surprisingly took about one week to come in. Then, instead of scheduling an appointment in advance on or around the time when the part as expected to be in (which I asked for) they waited until after the part came in. Also it should be noted they failed to schedule an appointment after the part came in. I had to call to check on the status of the part in order to even get an appointment. During this phone call, the receptionist indicated in a surprised tone that the part did come in but there wasn’t an appointment for over a week! Remember its 100 degrees where I live and I have five children living in this residence. After my kids and wife scream at me about how hot it is going to be the following week, I call back to see if there is any way to get an earlier appointment. The poor receptionist does not have the authority to adequately address this issue so I asked to speak with a manager. This call took place on as Monday and surprisingly the managers were unavailable to speak with me. I was told, however, they would call me back when their busy schedules allowed. Wow can anyone guess what happened? They never called back! I called each day, Monday thru Friday and they were always unavailable! This company and its administrators lack professionalism and do not care about customer service in any way. If you want your air conditioner fix correctly in a timely manner DO NOT use Rollin Air.
A very very unsatisfied customer of Rollin Air INC

Home warranty company sent these clown out to my home. Charged us for service not done, did not complete the job, ask my wife to replace filter, put duct tape on thermostat, and warp outside pipes for tech. Charged us for a new Thermostat but did install it until we ask as he was in his truck going to leave, yet told warranty company AC would not work with new AC unit. Charged us for a Electrical up grade for $ 577.00 but did not do a thing to any part of my electrical system. None. This company is a rip off and all consumers should run from Rollin Air. If FAHW continues to use them to represent their company i would tell all consumers the same with them. Very sad that a company with such bad reviews is still in business. I will do everything in my power to make sure they do not make another consumer fell this way.

HOME OWNERS BEWARE: HIGHLY RECOMMEND TO AVOID USING THIS COMPANY!
Just like previous comments, it is the first vendor that is assigned by First American Home Warranty. Home owners — you can request from your home insurance to be assign to another vendor just like I did. The other vendor did an excellent job troubleshooting the issue in less than 15 minutes, that is ¾ of the time that the technician took from Rollin Air company to diagnose the primary issue. I have researched the issue before calling in to Rollin Air, prior to my appointment so I know exactly what was wrong. When the technician came to service my AC, he told me other things and suggested other work that will cost me over $ 700 to fix the problem in addition to the $ 60 service call fee. Since I’m not an electrician nor an AC technician, I trusted him and agreed to fix. To top it off, the technician said that it is not covered by the insurance and that I have to pay upfront in order for him to fix the issue. It was a hot summer day, so I went ahead and told him to go ahead and fix. Unfortunately, he did a half-​job temporary fix and a week later, the AC broke again. I called the home warranty again and asked to be assigned to a reliable company. When the other company came in to look at my AC unit for the same issue, it took them less than 15 mins to resolve the issue. Just like what I found when I researched, it only needed to replace the capacitor. It was a quick replacement of the capacitor. Rollin Air technician never replaced the capacitor. No other issues found. AC has been working since the other company came to replace the capacitor. I just wasted a $ 760 to Rollin Air. It seems as the technician from Rollin Air was incompetent or inexperienced, he had to call his supervisor for suggestion and ask what to do. He stepped out to make a phone call and little did he know that I was listening in the other room. The other frustration that I have with this company is that the first appointment they set up, they did not show up. No phone call to follow-​up or an update. I stayed home all day and missed an important event to attend that day. Just a frustrated Unilocaler warning you about this company. I hope this helps.

Avoid these people! They were assigned to me by lovely First American home warranty… They said I needed modifications done and a connection box which I already have. They also clipped a couple wires and chose to leave it instead of reconnecting them. I got a second opinion with a company i have used before. I did not need any modifications! I don’t need another connection box either!!! Worthless company! I would never use these hacks!!! I would give a negative 5 stars if I could!!!

I got hooked up with Rollin Air through my insurance. They gave me a time frame of 8 – 12. Edward got here at 9. He was friendly and professional. He got straight to work. I thought this was going to be an all day ordeal as I had 2 air conditioners to fix. He checked both ACs, showed me what was wrong with them, and fixed them both. Within a half hour I had cool air out of one AC. The whole thing took less than two hours. The best part was that he explained everything to me. He answered all of my questions. He wasn’t rushed but he also was not wasting time. And I felt comfortable with him going in and out with my kids running around. It was an all around great experience. I will definitely call them again if I need it and refer them to friends.

Exact same experience as everyone else! Forced to use this company by my home warranty company. I have had a tech out 4 times, and every single time the problem with our heater not turning on returns the very next day. The last time the tech was out he said he would submit a claim for us and today when I called to follow up on it (since I have heard not a word and it has been 2 weeks) I found out that the tech left notes saying the unit works fine! IT HAS NEVER WORKED! When the tech was in our house we asked that he just fix it and we would pay out of pocket and he declined saying why would we pay if we could get the home warranty company to pay for it? I can’t believe this company.
I called my home warranty company and they re-​assigned me to a different contractor. I also emailed their contractor approval email address and suggested they re-​think this partnership.

DO NOT TRUST ir use this company. I had a home warranty claim through First American, this company was assigned the job. The fan motor was diagnosed as the problem, and I was told that I caused the problem as I had not done maintenance — totally untrue. I was told that I would have to pay them for the new motor due to the lack of maintenance. All 3 of my A/​C units get twice a year maintenance and it was just done 30 days ago.
I called in another company to check the problem and they said it was not lack of maintenance and they repair my A/​C.
My suggestion is to STAY AWAY FROM ROLLIN AIR !!

This company has the worst customer service you will ever encounter. The girls in the front office are rude, condescending, and unhelpful. They do not care at all about their customers. The majority of the technicians have no idea what they are doing, and we dealt with several of them.
I won’t even go into the months we spent begging them to fix our AC while it was 100+ degrees outside. Every time someone was sent out, we were told we had a different problem and that they couldn’t help us for at least another week.
We didn’t want to work with them. We were forced to by our home warranty company. The icing on the cake was when everything was completed, and they left our attic destroyed. The coil box is damaged and ripped open. There is trash everywhere. We even had another company tell us we should sue them based on the condition they left our attic in.
Run far away from this company. I don’t know how they are still in business.
I wish I could leave zero stars.

I wish there were negative numbers … this company is horrid! Our heat went out in mid-​November and our home warranty company (American Home Shield) sent these jokers. The technician went on the roof with my husband and jiggle around with some stuff and got it running again and said no problem. Then Thanksgiving rolls around and another cold snap. Guess what? The heat goes out again and this time it ain’t coming back on. Long, long story short … it is now ½/​15, I called a friend whose husband is an HVAC master level technician and within less then 2 hours, he diagnosed the problem, went and bought the part, return and installed it and low and behold, WE HAVE HEAT!
Don’t ever use this company and if you American Home Shield, I’d considering dumping them too!

Worst service rep experience! I’ve dealt with lots of technicians and contractors and the guy I got was terrible I just wish I remembered his name. Called for service for our ac unit that was blowing regular air. Went through the home warranty service call and had no choice which hvac company to go with.
They sent Rollin air. The service guy comes and clearly our ac system didn’t produce cold air. All he did was give me a bunch of examples as to why our warranty company doesn’t cover the service call. All his examples had nothing to do with our ac system issue itself. Total scam all he wanted was to collect the stupid $ 60 trade fee. Typical spiel, he even tried to up sell other services that are not part of the warranty so that I would end paying out of pocket. Overall he did nothing to fix or even try to remedy the problem. Just all talk and useless analogies.

WORST CUSTOMER SERVICE EVER!!!
Candace whom answers the phones needs to not have a job in customer service or needs a few years of retraining. I am begging my landlord NOT to use this company because of Candace’s power trip when there is no manager around. After reading all the horrendous reviews I am forwarding this link to my landlord for him to forward to RiteAway insurance service.

I have to say I was expecting a horrible experience after reading all the 1 star reviews.
I also got in contact with Rollin Air through my insurance, but unlike others they answered the phone on the second ring, were very friendly and sent someone out the next morning.
They told me someone would be there between 10 and 2 and since other said they were always very late I was out shopping, got a call at 9.30 saying they were on their way.
They showed up shortly after 10, were very courteous and fixed the problem within an hour.
My deductible was $ 60, the rest covered and now I can stay cool in the 110+ degrees of the desert.
I would recommend them to anyone, maybe they read the reviews and decided to shape up, who knows but I think they are great.