Raincross Medical Group

My appointment was at 410pm, I am still waiting at 502pm. I’m going to be late to my son’s baseball game. I’m very upset and need to look into finding somewhere else. Been going here to Dr. Knobke for eleven years and it seems it only gets to be longer waiting times. Wonder how long I’ll be out here?

I’ve been coming to this place for several years and it’s pretty much the same as any other place. Here’s the bad… If you have HMO insurance, you’re better off at Kaiser. After going to see my doctor 3 times for chronic post nasal drip, I finally convinced him to refer me to a ENT. Thinking that I’m finally in the clear, I called to make an appointment and they tell me the next available appointment is 7 weeks away. Come to find out that Raincross has only 1 ENT Doctor. Here’s the good, the nurses are awesome, very willing to help you with anything you need. If you have PPO insurance this place is wonderful. Since, I have Bluecross HMO, I will unfortunately be switching to Kaiser next year.

This is the most unprofessional Dr. Office I’ve ever been to in my life. The staff doesn’t return my calls. I have to take a chance when I call, and hope I will get them on the phone. The phone usually says the office is closed during normal business hours. Once I get an appointment with the Doctor he’s a friendly as can be and seems knowledgeable. I just wonder if he knows what’s going on with his staff.
Poor Dr. Bradford…

Just left this garbage place! The girls look like they havent ate lunch in weeks all in a bad mood! Theyre very rude and bitter im never going back i rather go to the er ! They need some customer service classes and stop acting all stuck up be humble !

generally a good practice. They have a pharmacy and a quest blood draw center on premises they also have an urgent care on premises. A mix of MDs and DOs most are board certified. They have a cardiologist and ENT and a few other specialties practicing as well. Well run I recommend them.
30 year (clinic administrator)

Business doors are locked. It is 1:10pm on a Thursday. Hours posted say they are open mon-​friday 9 – 5 and 630 – 900. There is no reason given for them being closed

Good doctors, good pharmacy, I wouldn’t go anywhere else. If you need a new family doc, ask for Dr. Chet K. He is such a good guy and helps you get the right diagnosis. I have been to several other places and they couldn’t do anything for me or just wanted to throw IB profin at me. This place rocks!

I have nothing but great things to say about Dr. Curtis, but expect to wait at least 45 minutes even after scheduling an appointment. The secretaries up front are no help and have little to say, if anything at all to you. If my grandmother wasn’t an established patient here, I would consider another place that respects my time. Don’t bother getting to your appointment early, you still won’t get in on time. Also, make appointments at least 1 month in advance. Dr. Curtis has a PA, but he is rather grumpy and not very willing. I recommend Curtis, if you have the time to wait around.

So far, (fingers crossed they don’t eff it up) this is the ONLY medical office of any kind i have been to since we moved to Cali that has properly billed my insurance. Beyond that, I got into my appt on time and the DR spent time asking me lots of questions. Good stuff, not sure its really a five star place but its getting five simply because they are capable of billing military insurance.

I am really surprised at the good reviews on this place.
I took my son here because he had a non stop fever and needed an urgent care. I was referred to this place by my insurance company, Blue Shield. Before I went in I called to see if there was a wait and if it was indeed an urgent care that I could take my son to. When I walked in with my sick and screaming 18 mo old, the lady at the counter didn’t even look up as she continued to staple papers together. WE WERE THE ONLY PATIENTS THERE. There were two other ladies talking and laughing behind her, glancing at us but continuing in their conversation. I finally had to say «excuse me» to get their attention. After filling out the paperwork and my son still histerically screaming, I was put in a room where a lady came in to get his symptoms. She looked at my son with an annoyed fake smile and said, word for word, «okay, I’m going to leave now.» My husband and I were stunned and enraged with this treatment. A“PA” came in shortly after with some tylonel and was scared to touch my screaming son to look in his mouth/​ears etc. I was holding him and she could easily get a look but kept jumping back saying, «oh, what should I do?» At this point I was getting really frustrated because he needed medical attention and she wasn’t willing to help him. She said hes probably feverish because he’s so upset and I should take him to an urgent care. Wait, what? This is an urgent care! Nope, she said it was an «express care,» so they can not do the same things as an urgent care. You can only imagine my irratation. They are claiming to be an urgent care to the insurance company and if you call, but are not. They are extremely unprofessional and have no idea what they are doing.
I had to take my son elsewhere and wasted valuable time for him to get treated.

Ent office staff impossible to get a hold of. Just left office needed to reschedule and no one answers the phone. Impossible to schedule an appointment with them staff not patient friendly at all!!!

I have been a patient of Raincross Medical Group for many years but it was not until I started going to Dr. Keith Curtis did I become a fan! He is very thorough and has a great beside manner. It really does depend on which doctor you end up seeing whether or not you will be happy with this Medical Group.
Only bad thing is that sometimes it is a little hard to get an appointment but I guess that is to be expected when you have a great doctor.

First off. the hospital is great. location wise is welcoming, because its off the surface streets, adn the medical staff is very helpful. A couple ladies at the reception desk are ehh, but they do a good job with appointments and scheduling.
They (like most of us) have a bad day here and there, and sometimes it shows

Having not been to see a doctor in a while, my wife helped me set up an appointment with her Doctor, Lily Phillips.
With one’s lack of experience with such places, it can be intimidating for some (like myself). You have all these worries, fears, and misconceptions about such places.
However, I can say this place helped ease me into things. The staff were helpful and friendly. They assisted me with filling out my new patient forms. The doctors visit itself was good. Doctor Phillips and her staff were friendly, helpful, and attentive to my concerns.
Definitely helped me feel more at ease with visiting.

Yay! I’m officially a regular at Raincross Med Group… not quite sure whether that’s a good or bad thing.
In either case, one of the better medical centers that I’ve been to. The center is clean and staff extremely professional. Despite the wait some of the offices (yes I’ve been to more than one), the workers are all pleasant.