Press Enterprise

I signed up for the newspaper in late 2014. They gave me a special rate and told me that I would be informed when the rate was increased. Well, the rate increased and I was not informed. When my account was charged a third time I caught it right away and cancelled the paper. For one paper delivered they kept $ 6.00 out from the amount refunded. DO NOT LET THEM PUT YOU ON AUTO PAY!

NO customer service. I missed a paper delivery 3 days in row this week. Few days a week ago. When calling to report they tell you will be delivered in 69 minutes. I called 3 times yesterday. The person who takes the calls didn’t even know who the CEO of company was, or the editors name. There was no one above him to call or contact. He said he’d put a message through. Said that last time too. No one has EVER called me back. If you want to stay in business, CUSTOMER SERVICE would be a way to start. I called the number listed in a previous paper for the editor. Left a message. Again today no paper. Can’t call til 8am. Looking forward to seeing how long, if ever, it takes to get a paper.
And when they say they’ll credit account, it means they have a new date for billing. That seems very bad business. Very confusing to the customer. So sad that my local paper can’t get it right.

Just like Lavino M says, PE service is non existent, has horrible customer service. They are nice on the phone but nothing gets done. My 3^rd vacation hold in the past 6 months and they couldn’t get any of them right. I don’t know what it takes to get them interested in customer service.

My wife and I recently had a «Vacation Stop» placed on our home delivery paper.
It was supposed to resume on ³⁄₁₃. Needless to say, the paper never arrived. Our carrier had previously given us his private number so I called it and his wife told me she would let him know we hadn’t gotten our paper. He was still on our park because I could hear his truck on the next block. The paper was never delivered. I called customer service and they told me that the vacation stop request they had said the restart date was ³⁄₁₄. I told them they were wrong and I had my copy in my hand. they said that it would restart on the 14^th. Long story short, after a total of 5 phone calls, the paper was never delivered. Back in December, we had put a vacation stop on the paper for only 5 days. When we got home, there were 4 papers laying in my driveway.
Press-​Enterprise Customer Service is no existent.