Precision Door Service

On June 24, 2016. I called precision door service to make an appointment for my broken spring on my garage door. I purchased the door from them on June 2003 and bought their lifetime warranty package. Jose Perea came out today and replaced my springs under warranty at no charge. I would like to thank Jose Perea and Don Taylor for honoring my warranty. Thanks Guys, and to top it off they gave me a free lube and tube. I would recommend Precision Door Service to all my friends and family.

Jose Perea did an awesome job recommend this company precision door service to everyone! Best service garage door works now yeah! On time! Perfect service!

Called 06−12−16 because my garage door would not open and close properly. It was a Sunday night and I wanted to have the door repaired asap. Precision failed to make the Sunday appointment, but scheduled a time for mon. I received a call first thing in the morning and I was informed of an opening at approximately 0900.
Jose Perea called and informed me he would arrive in minutes. Jose arrived on time and was professional from start to finish. He quickly diagnosed the problem and explained to me the options. Jose fixed the problem and apologize for the mishap. Jose gave me a discount for my troubles and my garage door works better than before. Jose did such a good job, I had no complaints.
Jose saved the day. Good service.

We had a garage door spring suddenly break and we could not open the roll-​up door. We contacted the company, got a quote of $ 149 for one spring and a $ 40 service fee, and had an appointment scheduled for the next morning. The next morning as the appointment time approached, we got a phone call from the company stating that the tech would be at our home soon. Ubi was our technician, he arrived on time, and was very professional. The unfortunate part was the amount of wear and tear on the garage door that was about 11 years old, I found out that the spring quote we received over the phone was a lower quality one, we wanted a more durable one, also learned they could not just replace one side, that was a little disappointing and of course more expensive. Bearings were shot, which Ubi showed me and compared to a new one. I agreed, being some what handy with tools, etc., I knew what I was looking at. One thing I don’t mess with are springs, anything with a lot of tension, I do not want to mess with. His work was thorough and he got the job done pretty quickly. He explained everything to us. The door operates like new now.

I am a happy customer. The customer service is excellent. My garage door would not go down. Nathan figured out the cause and fixed the door. It is working great. He took the time to explain to me the problem and what he was planning to do to fix it. I will use this company again in the future. Katie

You know, in todays business world, most of the employees just don’t seem to have that old fashion customer service that I personally am used to. But today I had a service call by an employee of Precision Garage Door Services that deserves this review and much more. I had an issue with my door at my home in Riverside not knowing what was wrong, I called and they sent Jose Perea. From the time he arrived until he was finished, he was polite, informative, an expert in the sales department, and fully explained to me what was wrong, how he is going to fix it and what I will need in the future to keep everything running smoothly. And he even laughed at my silly jokes :) Whoever does the hiring there needs to know he hired a five star employee when he hired Jose Perea. He is what I call, a real old fashion expert in today’s world of customer service. Business need a few more just like this guy!!!

For quite a while, I have been having issues with my garage door opening. The door would only come up part way and then close again. I finally decided to call Precision Door Service. The tech. arrived on time, was very professional and knowledgeable. He was able to fix the problem for me quickly. Now I wish I would have called them months ago. I would recommend Precision to anyone.

This company is great! My garage door was jammed and would not close late tonight. Precision’s around the clock service is amazing! Jose arrived at around 11pm and installed a whole new system and completed the work by 12:45am. If your looking for a place to fix a broken garage door, this is definitely the place to go! Jose Pena is extremely knowledgable, honest, and hard working!
Oh, by the way, they have a «lifetime warranty» on their stuff! I am very pleased with my new garage door and the service I received!

Had an issue with the last company that installed my garage opener, thru our home warranty program. I must say that the door has had issues, since it was installed, and that the Owner of that company installed it Last being of which it intermittently didn’t want to shut, I must say Precision was nothing but professional, Mike Napolitano was efficient, professional and knowledgeable, I explained the problems, and he had already solved it, he was Quick and courteous, and he made sure all my concerns where taken care of, I want to thank the owner for listening
And sending the right gentleman, thanks again Mike Napolitano

Mike did a great job replacing a fraying cable. I called in the morning and he was done with the work by 11:00 the same day. He explained continuing maintenance that needed to be done on a yearly basis to keep the door running. They offer a great warranty on their work as well.

Jose Perea and precision garage doors are the best we bought a door from them in 2013 and there pds package which includes lifetime waranty on their hardware and today I had a broken cable on my door so I called to to make appointment and they send Jose the same day he was quick and on time and the best thing about my whole experience today that he didn’t charge me anything for today’s service thanks again

Jose is a very knowledgeable Individual. He not only replaced our garage motor, but also provided us with excellent customer service and shared his enthusiasm and devotion to his career

The springs on my garage door broke, but prior to that the door was really noisy for a long time. Not only did they repair the broken spring, but they also made that terrible noise stop when the door was in use. Great customer service, the technician was courteous and very professional. I highly recommend Precision Garage Doors!

I used this company to replace both of my garage door openers to belt-​driven models. Additionally, I needed my double-​garage door replaced as it was coming apart at its framing. Though, Precision did not have the particular color door I needed, I had them replace my broken door. The techs that did the work were polite, worked quickly, and installed all of the new equipment as I requested. My garage doors work great now and I do rate Precision at 5 STARS but their service and product prices are at the high end of what I was quoted by other companies offering similar services. That said, you get what you pay for… and Precision will give good service and great products.

Excellent Service. Bill was professional, on time, and thorough. I called on a Sunday
and they were out within two hours.

Extremely pleased with Precision and our new garage doors. From the initial in-​home quote to the installation of our new insulated doors, we had nothing but excellent service. We got exactly what we wanted quickly and efficiently and they are the nicest people to work with. I highly recommend this company!

I called Precision when our Garage door torsion spring assembly failed. They sent out technician Shane who did a fantastic job and replaced our system with lifetime warranty torsion spring system. He was friendly and extremely skilled and competent at the task at hand. Thanks Shane!

Precision did it fast. We knew what was wrong already. They still said they had to charge you a service fee of $ 40 regardless of work done or not. I got the quote for $ 149 each for a torsion spring. I was told on the phone $ 75 for labor. So I was thinking we would only have to replace one spring $ 149+40+99= $ 288. When he came out labor was $ 99. He did both springs in 22 minutes. $ 437. Too much. They didn’t have to diagnosis anything. He looked up and agreed with our diagnosis. 1 year warranty on part.

I can see now why there are so many single stars on this business; because everything that has a single star is true. First bit of advice– call another company don’t waste your time with these rude, price scheming, lying half-​wits.
First off, this company has franchisees, so the website is a total scam. You’ll never see a nice truck outfitted with all the tools to repair a garage door. And second, all the reviews on the website from different cities is also a scam cause there is nowhere to add a review, which makes sense; they’d have to take the site down from actual reviewers with real experiences.
I can’t tell you how bad the customer service is, and if you talk to Katie you’ll see why no child left behind has failed everyone. Poor thing is just stupid at best and completely ignorant to customer service at worst. I manage people and projects and I would never hire this tool.
So Precision does what cable companies do– hire out to «contractors» or for a better more realistic and less professional term «installers». Which again is why you will never see a nice well-​equipped truck.
I was quoted a number over the phone to fix the spring and the door bracket and figured that labor was going to be added as I’m in the contracting business so I was ok with the cost and am familiar with labor rates. Well, as other posts have mentioned about this company the up charge and price gauging are a real problem with these people. The «installer» said it was going to be 175 in labor, which I immediately thought was insane and then I thought I was in the wrong business. I’m not paying 175 in labor I told him you can take off. Then he said he had some parts with him and could be cheaper. I said fine as long as you know I’m not paying 175 for the labor. Long story short I didn’t pay 175 in labor even though he still wrote up the invoice with 175 for the labor– moron. Enter Katie «the half-​wit, no customer service attitude» manager. I told her I wasn’t paying the labor charge of 175 as I had told her guy I wasn’t paying that much in labor before he started. But here’s the kicker on Katie– this girl straight-​up lied and said my wife had signed the contract for the labor. Not only is there no common decency at this place they are liars, cheats and thieves.
Whoever owns this establishment needs to do some serious house cleaning, especially with the managers; definitely unqualified for her role.

My rental garage had a bent track at the side and it was off the track slanted. This company came out BILL W and he quoted me to fix it «only» for $ 809, then said he thought it was beyond repair and we needed a new door and that would be $ 1749 that was Bills quote! So after I was in shock and questioned him on that Neiman Marcus price he then said well we have cheaper doors with an opener for $ 1190 but no windows (and he didn’t even know if we needed an opener as the car was in the way to check it) Oh and that it would be 2 weeks before its done. (The Whole door, as that’s what he was pushing for)
I said talk to husband so he talks to him and tells him the same thing. Needless to say I found someone else Thank God and that company bought the part (side track) and «fixed» it the next day. Works beautiful and the cost was under $ 200 bucks. Actually $ 140 to be exact and if I needed a new door that would’ve been under $ 500 way cheaper than Bills fix it price.
So if you notice great reviews take note that they’re probably reviews from people where money is no object. For me I’m happy I shopped around. Oh and my new found company is in San Bernardino & they still got it done quickly!
***I have people ask me what the name of garage door company I chose to go with that Is awesome its Garcia Overhead Doors in San Bernardino
Reggie 909−319−2951