PODS

My initial experience with PODS was great. service was good, supplies and movers all connected. But then I went to schedule delivery. they would not allow a specific delivery time. THEN they argued withe me about my agreement. the customer service senior leader, Shevonne, was extremely rude on the phone and not helpful. finally, I have an open incident and have not heard from anyone in a week+. Rochelle on the other hand was very kind when I called in follow up. but still haven’t heard from anyone on my incident. I just hope my pod shows up on time.

Worst company. Pod lost for almost 1 week. They lost my pod… Took them 5 days to know the location of my pod. And a day later still no clue when they will deliver it. Called them so many times. 1 manager wanted to help but the rest are horrible. They put you on hold for 20 30 minutes. Do not use this company. The insurance it’s for 10k after 1 week pod less and had to spend more money in hotels since we have nothing in my house. Not even sure how much they will reimburse

Per Customer Service, there is no way to delete your information or account with PODS. Once you open up an account with them, you’re forever a customer. It’s absolutely awful because you are required to enter your personal information and they don’t assure you of how they are keeping your information safe. Just that «it’s safe». Do NOT make the mistake of using them if you care about the security of your personal information.

I was very pleasantly surprised! Scheduling dates (online and over the phone) was easy. The drivers were competent, skilled, and pleasant. «Podzilla,» the device that actually places the POD, is impressive. After reading other reviews, I expected a disaster! But everything was smooth. I do recommend using the web account, and calling when you have questions. Using both, everything worked great. Do reserve your dates in advance. I highly recommend PODS and wouldn’t hesitate to use them again.

After going through the hassle of self-​storage, I figured I would give this service a try. I will always do self-​service in the future if I need to move again, because it was NOT worth the shadiness, dishonesty and fraudulent behavior of this company.
PODS advertised and priced one month of storage and drop off and return of unit to PODS location; I was later denied this service and told I hadn’t ordered it when I called customer service. The website clearly advertises that the price I paid for these services includes drop off and return of the unit, with no mention of additional fees for same-​day return. I was given no option to select a return date, only an option to select – and pay for – the date that the unit would ultimately be delivered to my new residence after the up to one month of storage. On the day my unit was delivered, after it was loaded, I called and said I needed it to be picked up and returned to the PODS location. I was told that this could not be done until almost 2 weeks later, or 4 days prior to the time it would need to be delivered to my new location, and past the expiration of my lease, which would make the unit subject to towing. When I protested, I was only informed that I would be responsible for paying for the towing. I spent almost an hour on the phone with PODS. I was told that I had not in fact ordered one month of storage, even though I had paid over $ 256 for one month of storage. After begging and pleading, a later date was scheduled for the return of the unit to the storage facility, which was late enough to risk me losing money under my lease and which just barely missed the mark of getting the unit towed away by my landlords. At this point in my conversation with the customer service agents, I decided to make things clear and indicate that when the unit would be dropped off at my new location, I would need it picked up again and returned to the PODS facility that same day. I was only THEN told, for the first time, that same-​day return is an additional $ 125, even though the quoted price that I received clearly indicated that the approximately $ 520 total I would be paying for everything included delivery of the unit, return to the location and one month of storage, then delivery of the unit at the new location and return to the storage unit. There was NOTHING in the quote or purchase details indicating that I would need to pay another $ 125 for same-​day pick up, or $ 250 additional total to have same-​day pick up for both the locations, the old and new apartments. This company has exhibited truly shady advertising, marketing and customer service. I requested a partial refund and was denied, which is laughable given what PODS has and will continue to put me through for the next couple weeks.
Though this became a minor point after dealing with the PODS customer service representatives, the unit was not even on time. I was given a 3-​hour delivery window, and the unit did not arrive during this time. I had to call to find out what was going on, and the customer service representative told me that the 3-​hour window was only an «estimate,» and she was unable to give me any idea as to when the unit would be delivered; she could only confirm that I was on the list for the route for that day. I got a call about 20 minutes later from the driver saying that he was another 30 minutes away. Ridiculous.

If I could give 0 or –5 stars, I would. Terrible experience from the beginning. Initially got all my moving date information wrong, and I had to call 3 times before they got the correct dates. Charged the wrong credit card for the second installment, which I had explicitly stated not to charge, and was assured it would not be charged. Obviously did not make a note of that.
Worst of all, my POD was infested with RATS, though it was supposedly held in a pest controlled building in both Santa Maria and Chino (I moved from central California to Orange County). I lost $ 30,000 worth of furniture, clothes, children’s items, kitchen wares, etc. When I submitted a formal complaint, I was told I would receive a call back the next business day. No call. I only received attention after contacting the president’s personal email about my loss.
I began to receive more timely and informative responses from management while they submitted my claim to insurance. This ultimately led to a lengthy experience with an insurance claim company that would never answer any of my questions. They basically ignored the case and gave an occasional 1 sentence email explaining nothing at all about what was going on. Months went by, and they eventually said, «we don’t cover rodents.» I don’t think it needed to be tied up for so long to come to that conclusion. I only ever got answers by contacting several people over and over.
In the end, PODS offered me $ 800. I spent $ 1800 on the service in the first place, lost $ 30,000 of stuff, and had 2 family members feel ill after throwing away all the stuff so my 2 babies wouldn’t become sick from contact with those items. I did not take the $ 800 because it just seemed laughable after how much I had lost from this.
Their explanation is that it could have been infested while sitting at my house for a couple of days before it was picked up and moved by them. We packed the entire pod ourselves with help of others, and we had no rodent issues during packing or in our home at any time while living there. Some people leave pods in their driveway for months, but I wanted it to be safely stored in their pest controlled facility. If they think it’s not safe for 2 days in front of my non-​rodent-​infested house, maybe their PODS should be made better, or at least tell people to put traps all around them. No one tells you upfront that your POD does not seal fully (I later found on the website that they say they aren’t sealed to keep your stuff from molding).
I have since read many reviews about PODS and rodent infestation, and I believe they need to warn consumers to take their own steps to protect their stuff upfront simply because they don’t seal fully, and apparently have a problem with keeping them pest free. When I asked initially about possible damage when deciding to order the pod, they said «sun damage or damage from driving it to the facility if things moved around», no mention of rodents being something to take action against. My things had been fully nested in, pooped and peed on, and chewed up by several rats, not just one. There was too much damage to be just one rat (according to Orkin pest control). I only had my things in storage for 2 months. I have stored my things in a few storage units before for many months at a time with no such problem. I understand that PODS has to protect themselves legally from people trying to take advantage of them in case it is in fact the fault of the person loading the items into the POD. However, they need to take better preventative care to protect their customers from these sort of misfortunes. I thought PODS would be a convenient way to store my stuff for a short time, but it turned into a major loss for me.

I am extremely disappointed in this service. I have been paying $ 171 every month, for several months, to store the POD at my house. When I am ready to have it moved to our new home, I’m told it can’t happen for a couple weeks or more because it’s not in their franchise area. I’m moving one county over, not a state. This would mean I would have to pay for another month, which I’m sure was on purpose.
It doesn’t help I’m 6 months pregnant and have to hear «Call back tomorrow between 8 – 5 eastern time to talk to billing but it could be difficult since Los Angeles is taking over the account and they are 3 hours behind».
Also, I called yesterday and was told there was a problem in their computer and given an IT incident number. Their rep told me they would call in 24 hours… no call was made to me so I called again today. I spoke to a supervisor but he couldn’t do anything and suggested I call for a 3^rd time tomorrow.
NEVER EVER again. I’m going to pay some guys to come, empty it, and then call PODS to pick up their POS.
Advise: Save your money by using a storage facility, then have a moving service move it, or Uhaul it. It will save you hundreds. I wish I would have known.

If I could give ZERO STARS to PODS, I would. Trust me on this. We were moving from LA to Honolulu. Because PODS told us specifically that in order to get the container out from the San Diego port, I needed to have the POD ready for pick up by 5÷29÷14. Per their request, we were all packed up. PODS picked up the container on 5÷29÷14. I called into PODS on 6÷5÷14 to see when our POD was going to arrive in Honolulu and a representative tells me it is still sitting in the Chino Storage. I am pretty upset about this because they will now be charging me an additional $ 149.99 for another month of the POD rental since the whole process has been delayed. PODS said that because I did not follow up with them, our container was sitting in the Chino Storage. As a customer, why would I have to be the one to follow up with them??? I then had it escalated to a Manager and the Manager apologized for not getting back to me sooner because they have too many investigations and that customers may be wrong because they do not listen. Wow! Way to exceed customer’s expectations. In addition, the manager said I should have been the one to follow up with the representative. I’m sorry, am I not the customer and did I not just pay a $ 2900 for crappy customer service? I will be reporting them to the BBB. Speaking of the BBB, they have over 300 complaints and I wonder why.
DO NOT use PODS. I would rather go with Matson, PASHA, or Horizon. I WILL NEVER USE PODS AGAIN!

I really wanted to like PODS. I liked the business model, and for our move from Southern California to Southern Oregon, we really didn’t want to drive a UHaul. Our experience ended in us writing a 3 page letter to every PODS facility we could figure handled our move (Chino Hills in So Cal), in addition to the corporate office. I exhausted my frustration there, so in summary (yikes, it’s still long, sorry):
The delivery of the POD was late (not good when you live in an apartment complex, and fighting for parking is serious war)
The pick up of the full POD was late. It was supposed to be picked up on a Saturday, but instead sat there until Monday (again, a serious issue with other tenants/​leasing office)
Along the way I spoke to 3 different CS reps. One was great, but two basically sounded like they couldn’t care less about late pick ups and deliveries. And one of them failed to correct the address of our PODS final delivery location (which we later found out on the day we received it).
Despite the early annoyance, we were glad the POD was finally on its way. Anyone who makes a long distance move knows that it’s an extremely stressful time, and in our case it was emotional as well. Someone needs to tell PODS that.
Finally 2 business days before we were scheduled to receive our items (already 6 days of us not having our things) we got a call that there was a delay. They would be SENDING our container the next Monday. This was the most frustrating of all. So they’re telling me that they discovered an error, our container was not shipped, and instead of putting a rush on it and making sure it went out ASAP, they were going to wait 2 additional business days later to ship it, and then we wouldn’t get it for ANOTHER 7 business days at our delivery location. I had to raise hell with 3 people on the phone before I got to someone who even remotely could help. I am not someone who likes to be ugly on the phone with people who are just doing their jobs, but I was done. Finally the last person I spoke to opened a request for compensation, but told me there was nothing she could do to rush it.
Two days later, I got a phone call from the guy handling my «incident». He left a voicemail saying that the POD had arrived at our destination and we needed to call back to reschedule. Elated, I called him back right away but had to leave a message. A couple hours went by and I called again — left another message. Finally I called the CS line and just arranged it with someone else. You would think that someone handling a customer with an already bad experience would make sure to call you back, or arrange for another employee to take care of you… but no. Instead he called me back the next day and simply said «I noticed you rescheduled delivery. Anything else I can help you with?» Obviously, I was happy we were receiving our items, but our experience was so awful that you would think we would’ve been offered SOMETHING for our huge headache. No compensation. This guy didn’t give a crap either. No one did. That is ultimately my biggest problem with this company. Even when in the position of having a dissatisfied customer, they have a «so what?» attitude. Fine, don’t give me money back. But actually give a damn. That would help. Don’t make your customers feel like they are nothing to you.
As I told them over the phone, we paid $ 2000 to their company. We could have chose anyone else, but we chose them. They could have at least been sympathetic and treated their customer better. If this exact scenario played out, and we had good customer service, I would’ve considered using them again. But that will never happen.
Oh and we have no idea why it arrived when it did (1 day late from the original scheduled time). No one could tell us if it was a computer glitch, if they expedited it, nothing. It was just «I don’t know». Wow. Thanks for nothing PODS.

We are remodeling our house, so I called to find out information and prices. It could NOT have been a better experience. Don answered the call the spent quite some time answering my questions and providing me with a price quote. He explained exactly how the whole process works and made some suggestions
We won’t be using the POD for a number of months, so I’ll report back when the entire process has been concluded.
But, as far as first impressions are concerned, I’m impressed. I hope they don’t disappoint. Don is a real asset to this company.

My experience with PODS of Riverside & the toll free number, was unbelievably impressive. The company was professional, responsive, accommodating, and service oriented. In the midst of my move, there were some last minute kinks that made me think portable storage was necessary. I had checked out PODS and a couple other comparable companies. The online experience was great — clean & simple. And, my online experience was followed up via email. The quote I received was clear, quick, and competitive. As it turned out, I called PODS on a Saturday morning around 8:10am and had POD delivered by 10:30am, that SAME DAY. I emailed Jose (branch manager?) and called their 800 number — they were so kind & accommodating. Even the delivery guy was positive, upbeat, friendly, and professional. What impresses me the most is that PODS did a fantastic job of making communication easy. While I chose to pick up the phone, the entire experience could have been online. They gave me an online account, and they gave me courtesy call reminders to reconfirm any service I set up. It was a seamless service. a fantastic experience!

After doing some research and reading some bad reviews, I decided to drive out and talk to someone at the Pods office in Riverside. Met with the «new» manager Mr. Moreno. I did mention some bad reviews I saw on Unilocal.Mr. Moreno told me that those were older reviews and were towards the previous management. As you can see the new and most current reviews show that Mr. Moreno and his staff have improved and doing a great job. After talking and going over a few options I went ahead and ordered a bundle that included three months of storage. Drop off appointment was made as notified. Service was great. Pick up of the Pod was on time. So far so good.
It was great idea and recommend that not just call but meet with Mr. Moreno if you can. I hope this review helps.

I was so impressed with everyone who works at this location. They all, without exception went out of their way to be helpful. Moving is stressful enough and they really help to put you at ease. The facility inside and out is squeaky clean and incredibly secure. If you’re looking for safe, secure storage with incredible customer service go here!

I’m giving PODS one star just for the driving crew. It’s not the driver’s fault they work for a company who doesn’t care about their customers. We all know work is hard to come by here in Calif. The drivers are GREAT & very apologetic for how PODs handles their customers. Customer service is a complete joke boarder lining on fraud. Their slogan says something about «making moving less stressful» …Maybe for them because all I did was stress with this move. Not only did they come pick up the containers earlier then the scheduled ETA, they picked up the containers 24 hours later than scheduled & sometimes they forgot that I was even on the schedule. I was quoted a GRAND TOTAL of $ 917.00 for three 16ft PODS less than 60 miles away, which I felt was reasonable. It wasn’t until they had all 3 containers in their possession when I was quoted a SECOND GRAND TOTAL adding on an extra $ 900.00 to my so called ORGINAL GRAND TOTAL. They said the $ 900.00 is for the drop off or Redelivery of my containers. I had PODS investigate my phone conversations where I asked, clear as day, what my «GRAND TOTAL» would be & they claimed that the misunderstanding is my fault… They said I never used the word «RE» in delivery & therefore they are not required to add that amount (the Redelivery fee) into the «GRAND TOTAL» quote… huh??? I’m still confused… mainly because I’m surprised that a business doesn’t care about their customers & when I expressed that I was going to complain on Unilocal & Better Business Burial they didn’t seem to have the slightest care in the world. Companies like this really shouldn’t exist in this day & age. In today’s world technology can put company’s reputations at stake & we as people should not let companies get away with treating customers like this. I am mostly disappointed that this company survives while other companies that work hard to please their costumers fail.

This is one of the most inconvenient and expensive storage units I have ever used in my life. It seems hassle free but there are several elements to this business I disagree with, for one they charge you a $ 85 picking up fee, then another $ 85 for the pick up of the pod that’s on top of the average 150/​month storage fee. The pod takes for ever to schedule a drop off and when it does get delivered you get a driver who is incompetent and ruder than a ny taxi driver. You will never catch me using pods again.