Plaza Cleaners

STAY AWAY FROM THIS HORRIBLE BUSINESS!!! They ruined a wool sweater and then refused to pay for it! They also accused me of bringing in the wrong receipt to show what I paid for the item! They are shady, no good business owners!!!

I was a regular customer until their services started going down. At first they ruined two of my dress pants and blamed it on the material. The last straw was when I took my baseball cap and they totally ruined it. I wish I could post a picture. The lady told me that next time I should have just wash it. Do not take anything to them. They do not ensure their quality of work.

I can’t stand this cleaners! They lost one of my shirts when I first used them. They eventually found it. Then I gave them a 2^nd chance. They stated they do same day service. I woke up early just to ensure I got my clothes in on time. They turned around and lied and said they don’t do same day service. I’ve had enough of their BS.

I had a very odd experience here. I took 4 pairs of pants in to be altered. I was asked to pay before the work was done, which I thought was a little odd. I was told they would be done in a few days. When I came back she told me that she was only able to alter 2 pairs, that the other 2 couldn’t be let out at all. I told her that was ok, but I had already paid for all 4. I had paid with a credit card and was told she didn’t know how to refund credit so she would give me a store credit. I mentioned that I probably wouldn’t be coming back as I don’t need anything dry cleaned. She said she would give me back cash instead but that I would have to come back another day for it. I was a little put off by this but told her that would be fine. I came back 2 days later and she told me she didn’t have the cash so she would call the credit card company and find out how to return it to my card. At this point I was frustrated that she hadn’t done that in the first place. The couple that runs the place is nice enough, but I won’t be giving them my business after that. Also, the prices for alteration are high.

The service here is great and the prices are very competitive. I have been taking my shirts and suits here for over a year and have never had any issues. I recently had them clean my couch cushions covers and while the whole job wasn’t cheap, I was very very impressed with how they look now.
The owners are very nice people too, which adds a star to my review.

good service and fair (not great) pricing… they are close to where i live, so i like them, wish that pricing was a little better

I submitted a light pink coat for dry cleaning here after seeing the reviews on Unilocal.The coat came back the same. Didn’t look any cleaner. After I complained, they told me they could try to re-​clean but the fabric was not «good quality» so not to expect very much. I came to pick up coat a second time and coat had a stain on the back that looked like it had been stepped on. The clerk insisted I had brought the coat in that way but I complained that I did not and she took the coat back and said this would be the last time. After picking up the coat today I am again dissatisfied with their work. The stepped on stain is gone, but over all the coat doesn’t look any cleaner.
Do not go here if you can help it, also ask about the detergent they use, it can be recycled detergent that would not leave your clothes any cleaner. Check out this video on deceptive dry cleaning practices in the business.

EX-​PEN-​SIVE!!! Over the years, I have used Plaza Cleaners several times for alterations and to clean some fancy custom made dresses. I have never been unhappy with them in the past, but after this experience, I question their ethics.
Last week I took them several items: Man’s Suit for dry cleaning, and the pants to be let out, 2 knee length dresses (just to be pressed), and a toulle peticoat (just to be pressed). I think my first mistake was mentioning that one of the dresses & the peticoat was what I would be wearing in a wedding! I’ve read that the minute the word «Wedding» gets attached to anything, the price doubles!
My second mistake was mentioning that I had the Unilocal Check-​In coupon, which I would be applying to the total.
I asked how much my total would be and to my UTTER SHOCK, she told me $ 58.08! And that was AFTER the 15% discount!!! I asked her to break it down for me, and she was charging me almost $ 10 to dry clean the suit (mind you, that’s a jacket AND pants), $ 15 to let the pants out, almost $ 10 to PRESS the peticoat, the same to PRESS one dress and almost $ 20 to press the dress I was to wear in the wedding!!! I said «You’re charging me $ 20 to PRESS this dress?» And she gave me some lame story about it being more time consuming to press because the neckline and hemline both had a ruffle. BS!!! I’m not buying it! I believe she jacked up the price because it was for a wedding, and jacked up the over all price so that the 15% discount was basically cancelled out. See for yourself, ** I have attached photos of the 2 dresses to this review. **
They just lost a customer! Shame on Plaza Cleaners, and buyer beware.
I’m still kicking myself for leaving the items there after she gave me the price. I should have said no thank you, and taken my business somewhere else, or just ironed them myself. I guess I was in so much shock, it didn’t occur to me until later. Also, by the time I took the items to them, the wedding was only a week away, so I didn’t have a lot of time.
The only reason I’m giving them 2 stars is that they did a good job, and I’ve had past good experiences with them.
As an added note: I ordered the bridesmaid dress (just a regular dress, not a wedding site) on line for $ 54, and paid a seamstress $ 30 to take the whole thing apart at the waist, and shorten it (it had a really strange, long torso). So compare the amount of work the seamstress did for $ 30 to the amount of work a dry cleaners (with all that equipment & experience) did to press it. Is $ 20 a fair price? I think not! RIP OFF, UNETHICAL pricing. I will not be back.

Considering all the positive reviews, I’m surprised I had such a terrible experience. First off, they do not accept cards for tags under $ 10, this isn’t posted anywhere and was not told to me when I dropped off my husbands slacks, even though it was obvious I’d never been there before and just had the one item. I did not have cash on me and they wouldn’t make an exception. It was a big inconvenience to have to go run to the bank. Second time there, they told me it would take 4 days! For one pair of slacks! I went to pick up my item on the pick up day and it was not ready, she told me to come back at 5. So I go back at 5 and she said that they still weren’t ready. She could have called me, but nope, I made another inconvenient trip. She said they would be done the next day and that she would call me. The next day she calls me and told me they were in, but I go to pick them up and they are the wrong pants! Now she tells me they lost the tag and to give them a week, before they’ll replace them. Overall this place was a huge inconvenience to me and I will not be going back.
Not happy with their service time and lack of communication with their customers!

Took an expensive $ 300 bridesmaid dress that has been sitting in my closest for about 2 years that I have never worn since, due to the ridiculous ballgown length (even in 5 inch shoes and my 5’8 height still sweeping up debris off the floor! Oh the things bridesmaids do for brides!). Thought it was about time that I get it altered so I can get my money’s worth from it!
Found Plaza Cleaners from Unilocal,the other reviewers were right really nice service. Both the husband and wife are very friendly & nice. To alter my dress was a bit pricey (due to the crazy layers on the dress-​8 layers and more than 5 inches to be removed & the botton hemmed) I felt the price was decent for the amount of work done. I was also able to use a check-​in coupon for $ 15 off so that helped bring down the price a bit.
Will definetly be taking my other bridesmaid dresses and other garments that need to be altered & cleaned. Plaza cleaners is now my new local dry cleaner!

Great costumer service!

I recently moved to the area and needed to find a good dry cleaner to take care of the most important thing I will ever wear (My wedding dress!) After reading reviews on Unilocal,I decided to stop in and get a quote. The pricing was REALLY affordable and I took a chance. I was a little nervous, since my dress was a once worn Watters gown. but they took EXCELLENT care of the material and made it look brand spankin’ new! There were small wine stains on the bottom seam and it has disappeared! Not only that but I was given a small discount and they were so friendly and accomodating.
My gown was returned to me in a cardboard dress form and wrapped nicely in basic dry-​cleaner plastic and hanger. She was so sweet about the dress, when I told her my fiancé was waiting in the car she helped me get it in the trunk so he couldn’t peek :) Adorable.
I’m thrilled with my experience and will return for ANYTHING else I need cleaned and altered!

I had to get my pants hemmed for work so I found this place on Unilocal and took my pants there.
Turns out they were Korean (surprise), and I am too, so I spoke really bad Korean to them. They were extremely nice and the sweet lady measured my pants and told me to come back in a few hours to pick up my pants. They were very nice and made conversation with me, and didn’t make me feel like a kid or anything either. I came back, and paid for them (only $ 10!), and they fit great and I was on my way. To this day, the hem is still together… Now, the reason why I say that, is because for my second pair of pants, I tried to get them hemmed at a DIFFERENT place that was closer, and NO WAY. They took an entire day to get them done, they were more expensive ($ 15), and I kid you not, the hem came apart the NEXT DAY. So next time I have anything I need hemmed, fixed, dry cleaned, etc., I’ll definitely drive just a bit further to go here. :)

I had all sorts of mishaps and accidents happen to me in life. There are times where you can’t do nothing about it, and you just learn to accept and move on. But sometimes you can fix your problems and that’s when I go to Plaza Cleaners.
Quick, friendly, professional service. Quality work and very accommodating. A must recommend if you’re in the area.

Excellent!
Great service, fair pricing with excellent cleaning.
These people do a great job with a smile. Thank you.
I drive 15 minutes for my suits. Not a problem!!!

Can’t say anything negative about this cleaners. How can I? They provide amazing service and I love the owners =) I’m not just saying this because I’m Korean and all but my mother always told me,“you have to go to a Korean owned cleaners (because they are not ALL owned by Koreans??) because they are the cleanest and the nicest. I know, I used to work at one…” So this stuck with me for years and years~ You know what they say! Mom knows best!!!
2 thumbs up with A+++++ service and tender care~

I’ve only used 2 other dry cleaning services before trying plaza cleaners. This place is by far the most expensive. However, they do a very good job of cleaning and treating your clothes with care and respect. Customer service is excellent and is a mom and pop shop. Friendly people. I gave it 4 stars strictly because of the price.
I’ve seen prices that are ½ the cost of this place in Irvine and Orange County where I use to live with slightly lower quality (based on observations on friends clothing)

I’m pretty (read: entirely) new to the dry-​cleaning scene, so I jumped on Unilocal and found this to be the best-​reviewed cleaner in my area. I dropped off my suit ($ 9.25) & a boutique dress shirt ($ 5.25) yesterday & just picked them up this morning.
I had a good experience. The woman behind the counter was quick, friendly and competent — everything praiseworthy of a service provider — and my clothes were returned with none of the tell-​tale signs of abuse I’ve read about.
The only reason I don’t give ⁵⁄₅ is that I’ve only tried them once, and it was my first dry cleaning experience, at that. But, if I need a cleaner while I still live in the area, they’ve earned a second chance, and if they keep it up — I’ll add a star, no problem.

I was in the Riverside area for little over a week visiting friends and attending some seminars at UCR. But on my first night there, I accidentally spilled coffee all over my shirt and pants (yeah, it hurt). One of my buddies recommended that I get my dry cleaning done at Plaza Cleaners.
Like Rob L., I find it very hard to trust a new dry cleaners with my clothes but the incredibly kind owners there quickly gained my confidence. Cleaning was top-​notch and the service well-​priced.

Summer 2006. I had barely touched the ground in California for the first time in my life when I accidentally stained my one-​of-​a-​kind rosy pink Theory suit jacket with a goddamn strawberry. I needed help. Immediately.
Worried about the stain’s potency, I frantically drove around the foreign streets of the Golden State. I was desperate to find a dry cleaner before the strawberry could claim victory in its battle with my blazer. Lo and behold, I found my car racing to the parking lot of the first dry cleaner I spotted. I ran inside, my eyes brimming with tears, and asked the lady at the cashier, «Please, please, please tell me that strawberry stains aren’t permanent. PLEASE.»
The kind Korean woman, bless her heart, examined the stain with an x-​ray vision comparable to Superman’s. The lady tsked and gently reprimanded me for having butter fingers, but said there might be hope for my jacket. And hope is all I needed at that point.
Long story short, she became my personal superhero three hours later when I picked up my blazer and found it in the flawless, rosy pink shape as I originally bought it…
It could have been brilliant coincidence or dumb luck that I witnessed the miracle on Pierce Street. Either way, my blazer hangs in my closet today without any sign of its Fragarian affair. Thank you, Plaza Cleaners.