Planned Parenthood Riverside

Just a fair warning! Even though you make an appointment, you will be waiting up to two hours after the appointment time for a spot. They do not tell you how long you’ll be there you just have to wait it out and hope your next. I made an appointment for a depo refill which takes no more than five seconds to administer and I was forced to wait 45 minutes after my appointment time before I had to cancel to leave for work. They will not try to accommodate you in any way and will make you wait longer if you’d like to reschedule. Guess the ladies there don’t get paid enough to care. So next time you make an appointment make sure to clear your schedule for the day.

When I was a teenager with no insurance, Planned Parenthood absolutely had a positive impact by providing me with contraception at low or no cost. I am still so grateful to the organization that I choose to use its services with my insurance today. Although the appointments can be more of a wait, consider that you are not waiting a month to be seen (which can be the case if you see any other doctor with a long wait list) and also consider that you or others are actually being seen as walk-​ins (which is amazing!). The quality of service has been higher than other doctor’s offices I have visited because the staff are kind and take their time. Oftentimes when I visit Planned Parenthood, I feel like the doctors actually care.

Made my appointment, had to wait nearly 2 weeks (this was due to my HMO. Not the facility), got there stepped on scale waited three hours, they took me back in a room to do an ultrasound only to tell me after the ultrasound that my BMI is to high for them to help me with anything and I need to go somewhere else. BMI is something you can calculate with numbers over the phone. They wasted my ONLY vacation time as I am at a new job. They took my money and would not give it back because the nurse snuck the ultrasound in there and then had the nerve to ask me to leave a blood sample… this place is only ok in the way they treat you if you are skinny and young! If you are 30s and fat don’t bother… there doctors aren’t qualified to help you… you need a specialist… but they will gladly take your money and waste your precious time.

Been coming here for close to 15 years. Never had a problem. Staff is always friendly and helpful. Do make an appointment because they can get pretty busy. I’ve never seen them be rude to any person (male or female). Only thing that gets annoying is the stupid protesters in front but they usually don’t say anything, they just hold their stupid signs

My first time here. They do get busy, so come early. My appointment was 20 minutes after they opened, and they already had about 10 people waiting. They’re extremely nice and they answered all my questions. I didn’t feel uncomfortable giving them personal information. I really like this place!

I have been to the Riverside locations many times and I really enjoy the staff here. I did have one horrible experience that has left me scared, literally. I went in for the implanon and an elder doctor put it the device dangerously close to the artery in my left arm. They did find the best surgeon in California to remove the Implanon however, they have never followed up to see if I am okay. I have debated many times going back and asking them for scar cream since I would not have this mark on my arm if it wasn’t for their doctors mistake.

I scheduled a «well-​woman exam» (otherwise known as an annual exam, though now the recommended schedule is for every three years) with the Planned Parenthood Riverside clinic. The scheduling process was very easy and the online and telephone system were user-​friendly. I was able to get an appointment within one week; they can see individuals sooner as needed, as well.
(Please note — I will describe the exam in some detail here. Don’t read if you don’t want to know.)
I was somewhat dismayed to see protestors in front of the clinic entrance since Planned Parenthood does more to prevent abortions than any «anti-​abortion» group I have ever encountered, because they provide much-​needed family planning information and health care. The protestors did not bother me overly, although they did tell me I should save my baby and/​or «ask to see the ultrasound.» I did not stop to discuss the nature of my visit or the fact that the vast majority of the men and women they see driving through would be getting services other than pregnancy terminations. And if you’re worried about the protestors, don’t be – I only had the opportunity to actually directly hear from them because I mistakenly drove past the entrance and had to turn around.
The waiting room is neat and the check-​in process is streamlined. For those who are interested, there is a good opportunity to learn about sexual and reproductive health while waiting to see a clinician. Alternately, you can read Glamor magazine.
The brief check-​in interview I had with a young male staff member was routine and covered all the basics. He was very nice and I was happy to see a male there, because there were some young men in the waiting room and I thought they might be relieved to be able to speak with another young man about some intimate matters — just a thought.
At no time did I experience any «judgement» or gossiping on the part of any employee — quite the opposite. They all seemed knowledgable and professional.
I was then taken to the exam room. The clinician was quick and perfunctory; she was fine, although I must say that I am not giving five stars because of her less than stellar bedside manner. I’m nearly 40 and have had exams like this many times, and this is the first time in my life that the doctor did not talk me through the exam, at all. For me, it was OK, but for a younger woman or someone who was nervous, it could have been mighty disconcerting. She said just a couple of things. The exam itself was also much more uncomfortable than normal, perhaps because I didn’t know what to expect or what was going to happen. (Discomfort can also be worse because of hormonal changes, so some people suggest that you try not to schedule the exam the week before your period and definitely not during.) I expected a patient-​centered, educational exam because this is Planned Parenthood. Maybe the clinician assumed I knew enough not to need hand-​holding, but any and every woman wants to know precisely when an unlubricated speculum is about to be shoved up her vaginal canal. That is just a fact.
(And what’s with the lack of any lubrication? I know they can’t use polymer-​based lubricants if they’re doing a Pap smear, but what about a little water or a touch of water-​based lube? Previous clinicians have utilized these, and it was vastly more comfortable.)
There was surprisingly little «education» or information provided, which I also found a little odd. If I hadn’t known to come back in three years, I would have had no clue — no one mentioned that schedule, or really anything at all. I also had to ask how to find out my test results because someone forgot to tell me about that; fortunately the lovely and kind woman who actually did my check-​out process answered my question on that front and gave me a card with a number to call. Again, OK for me because I am a good advocate for myself, but not so great for someone new to caring for her or himself or a shy person.
For anyone worried about paying for an exam, don’t be. My insurance covered it but even if you don’t have insurance, Planned Parenthood will see you. There is no reason in the world NOT to take care of your reproductive health — although the closings of clinics is making that much more difficult in much of this country.
So, all in all I would highly recommend this clinic. Planned Parenthood in general deserves five stars, and this clinic can get an additional star, too, with just a tiny bit more bedside manner.

I have been coming to this clinic for years now, I have never had a bad experience, the past two appointments I had I would have to say were the best visits throughout the years, Emely is amazing. By far the best nurse I have come in contact with, she was extremely great with me. Not only did she help educate me on things I had no idea about but she was also a friend to me when I needed one the most. The staff as this clinic is amazing from their office staff to the nurses. I would definitely recommend this clinic!

I’ve been to this clinic several times for birth control and I have never had a problem each time. They were very informative and helpful.

I’m very disappointed in the patient care I received at this clinic today. I initially had an appointment for a refill at the Moreno Valley PP at 8AM. Upon arriving I am told that their provider called off and I would have to be rescheduled. Ugh… Fine! I get an appointment for 9AM so I rush over to riverside PP. I get in at 8:30 am fill out the paperwork etc and wait an eternity to be called in. I finally get called in at 9:05 only to be asked to verify my information and have a seat outside AGAIN because they wanted to discuss a few things with me, the wait shouldn’t be more than 10 minutes. Twenty minutes later I’m called in and taken to an exam room where I’m told to wait. I sit there for another thirty minutes!!! I’m starting to think they forgot I’m in this room. There seems to be dead silence outside. Finally the NP comes in asks two questions and tells me my nurse will be in… I wait again!!! This whole time I’m waiting I really have to use the bathroom. I had drank a ton of water while waiting in the event they wanted to run tests. This was suppose to be a simple refill and it took over an hour! When I went to the check out area I notice a bathroom, awesome! Push on the door it’s locked, dang it! So I wait for the person to come out. In the meantime go to the checkout desk, the receptionist is helping someone else and im asked to fill out the survey. Ok, I’ll wait again! This blonde haired heavy lady finally comes out of restroom and says are you waiting for this bathroom? I said yes, she then proceeds to tell me I have to use the one outside. At this point I’m pretty pissed, I say seriously? I was sitting in an exam room for 40 minutes just waiting to be seen. She then tells me, theres another restroom around the corner. I tell her its fine ill just wait til im out of here. Then, she asks me why are you still here then?! Are you freaking kidding me? So I gave her my paperwork and I walked the hell out of there. They’re loss! I will never go to that clinic again. What was I waiting for??? I was waiting for your receptionist to hurry up and some chit chatting. I was waiting to donate some money! But, screw you!

I have been going to this clinic for years with little problem other than the long wait despite making an appointment.
At one of my regular visits there was a new nurse practitioner that I was discussing my health history with. When I told her I tested positive for lupus at 14 but was now negative, over 15 years later… She refused to give me birth control pills until I had a release from my doctor stating that it was safe for me to take them. When I explained to her that I did not have insurance and that is why I was here at Planned Parenthood for my family planning she told me to go to the county hospital and get a blood test and the doctors note in order to obtain birth control pills. Who can afford that! WTF? I explained to her that that was not a reasonable solution and she had a very nonchalant, whatever, not my problem attitude and sent me out of the building without use for birth control, even condoms! They then asked me to sign their little piece of paper so they could submit it to the state which I refused to do.
If you have a similar expierence refuse to sign their paper. They cannot force you to and if they refuse service, you refuse signature.
Lesson learned. If you don’t want to get knocked up lie to Planned Parenthood. Good job guys!

The 2 staff members that saw me during my appointment were VERY nice, and sweet. They didn’t make me feel awkward or embarrassed and they seemed to be very professional. What I didn’t like was when I overhead 2 other staff members gossiping about one of the patients in the waiting room… Where my friend was waiting for me. When my friend and I left even my she said could overhear the staff gossiping about patients. Considering their job is to deal with very sensitive issues I’d think they would be professional and non-​judgmental but I was wrong. Although the staff that helped me was wonderful, I won’t be coming here again.

I was really nervous going into this. I needed birth control so I went here. Everyone was friendly and so nice! They told me all my choices and didn’t force anything on me. Seeing the protesters out front made me laugh a little I thought it was gonna be just like Juno hahaha But if your looking for any help with birth control come here!