Pep Boys

After going to EZ Lube (on the corner of Van Buren Blvd. and Arlington Ave.) and deciding not to pay $ 70.00 for an oil change, I decided to come here instead, which was also recommended by a family member.
The staff was very upfront. They told be I would be charged an extra $ 18.00 for the oil filter and the wait was 2 hours. Really?! — the sign on the window said 29 minutes for an oil change. And in exactly 2 hours later my car was done. I really don’t know much about cars, so I can’t vouch for the quality of the work done =(, but when I told them about the issues with my brakes they kindly assured me to wait for awhile before changing them.

I was very disappointed in the service I received on my most recent trip to this location. The staff was friendly but the service was slow. They recommended a $ 500 repair which I declined at the time. Then I was told that if I agreed to do it today that they would knock it down to $ 250. I found this to be a little shady. After a second opinion I found that the repair was not necessary. They also spilled oil on my exhaust pipe when changing the oil filter that I can still smell burning 3 days later and didn’t top off any of my under hood fluids. My windshield wiper fluid was empty when I arrived and empty when I left. Overall I will not be returning to this location and warn everyone to always get a second opinion on all auto repairs.