Orthopedic Medical Group of Riverside

For the 6485 Day St Ste 301 Riverside, CA 92 507 office
I came to Dr. H after I both worked my fingers to the bone (& far beyond) and excessively made regular physical contact with dangerous paint colorant [DANGER: paint colorant contact worked like a slowly acting physical solvent/​acid on the human body’s nervous system in my case: IT DOESN’T TAKE MUCH]. I choose Dr. H because a close relative had a seemingly relatively successful carpal tunnel surgery in the past with Dr. H; I thought I was getting/​I wanted a orthopedic Dr. that would both respect his patients, and respect his Hippocratic oath. I WAS SO COMPLETELY WRONG. As a former American Red Cross certified emergency first aid/​cpr TRAINER (in Riverside, CA), I feel I am more dedicated to the Hippocratic Oath in practice than Dr. Hallbridge. «Do no harm»; doesn’t ring a bell, huh? Honestly, Dr. H was always there for the insurance company, not me, at all, and I am tired of seeing him act like an insurance company adjuster when I’m there for medical help. I may be considered a former patient now, since Dr. H is now allowing a different doctor to prescribe/​refill medicines he has prescribed himself: in the reversed situation, he adamantly refused to do the same thing about a year ago with a BP med. He talks like he wants to help you get well, but then acts like he has no interest in improving your medical health (actions speak louder than words): his nurses would not make me another appointment until referred services (which were denied for over ½ year by insurance) are completed. His nurses even told me to call and schedule an appointment if I was in pain (always, to some degree); I tried to schedule an appointment on the spot, and was told again no appointment for me until the referred constantly denied services were all done. He has made at least 3 wrong diagnoses in my case so far, and is somehow still a certified QME doctor? 1 – 3 hour office wait times and a virtual guarantee of a 15 minute or less actual doctor visit [the part where you actually speak with the doctor, not counting waiting around in pain]; nurses that lie to your face about non working equipment/​scales (while taking other patient’s weight’s within hearing distance: despicable); overwhelming difficulty sometimes to get refills, and other times no problem/​quick/​easy (probably because someone somewhere would sanction you otherwise: about ⁵⁰⁄₅₀ here); coordinating with WCI Liberty Mutual (Helmsman) and intentionally not scheduling a desperately needed doctors appointment/​assistance, causing an INTENTIONAL extra month of delay of medical care; Dr. H will even tell you he’ll request a procedure, then doesn’t request it (neck MRI in my case; for example). Dr. H was asked «does the insurance company tell you what to do?» and Dr. H replied «They don’t tell me what to do, but I can ask, and they don’t always do what I tell them to do». To try to indicate psychological causes for clearly observable physical issues is both flat out malicious behavior & intentional stupidity, «doctor». Get out of the business of helping others, please! You people are way beyond horrible at it; you have clearly crossed over to the point of intentional harm/​criminal negligence…

It is very difficult to call n make an appt at times. U r at least, the 4^th caller. Call agents are very short n r not friendly over the phone either. They seem to be short staffed in the call center.

Waited over 3 hours and almost didn’t get seen for bringing the x-​ray report instead of the actual disc which was never stated. With both an MRI and CT they still had to have an xray… ok…their policy. Once in to see the doctor he dismissed everything I said… made me feel like an idiot for having concerns and opinions on my own healthcare and showed all around zero compassion or concern for me or what I was there for. Ended up with stearoid injections which didn’t help me. Very dismissive… condescending. Won’t be going back anytime soon. All around awful experience.

If I could give this place negative starts I would. The front desk is horrible here no bedside manners at all and the women you speak to over the phone are really rude as well, one hung up on me once when I questioned her as to why my appointment was being rescheduled to a later date. My mother was a patient with dr uppa the first appointment she went to she was sent back home after waiting for 3 hours because she did not speak English and the dr wasn’t going to see her without a translator and no one ever told her that when she scheduled her appointment with a Spanish speaking receptionist. If you go here just know it will take 3 – 4 hours before you are actually seen by the dr so make sure you are prepared.

Who’s that woman who sits at the front desk? She’s hot! JESUS! I wouldn’t mind waiting 4 hours with her helping me out. (If you catch my drift) Any how great job on my wrist Dr. Gonzalezthank you and thank you to Sandy as well! Very great experience and over all service from everyone at this place… and to the mystery woman at the front desk… you’re simply beautiful. Thanks OMG

Quite possibly the worst doctor’s office I’ve ever stepped foot in! When you have A1 o’clock appointment it actually means 4p.m. because they say it’s always a three-​hour wait past your appointment time. I’m actually writing this as I’m sitting in this waiting room with a bunch of other pissed off people who can’t believe that they’ve been sitting here for hours.

Run, crawl, wheelchair whatever you have to do to get away from this dr?.
If your workers comp sends you here do not go request a real dr. Treated me for a fracture, said 100 percent healed told him my foot still hurt like hell. Ignoring my protests discharged me. Working 55 hours a week finally could not walk anymore. Got second opinion, working on a fractured foot. Now have to do surgery.
Please do not go to this doctor. About 20 years behind the times

I waited 6 weeks and still no cast on an ankle with 4 fractures. DO I HEAR LAWSUIT??? Mr. Gonsalez (i will not call him a doctor) is a joke and considers bandages a cast. BUT I BET HE BILLED MY PROVIDER FOR A FULL CAST. Cancels appointments and doesnt tell you. Go find a vodoo doctor they will be more competent.

Great physicians, horrible staff. They charge for any and every document you need which wouldn’t be so bad if they processed them in a timely manner. 8 weeks to get forms to the state for my disability claim. I spent almost 4 hours waiting to see the Dr for one of my follow ups. Never again.

This place is a total joke. The wait is extremely ridiculous no less than two hours to see a doctor, and the maximum time doctor spends with the patient is five minutes tops. Used to think Dr. Yost was a good doctor until he screwed me by cancelling my surgery a day before my surgery. I had waited a year and two months for this surgery. Do not go to this doctor specially if your on state health insurance. As he will favor private insurance over state. Dr. Yost you are a liar. If you ever want to get their attention just file a grievance, that will piss them off. Lmao it cost me my surgery and am still in pain.

I loved Dr Gonzalez however the staff is a nightmare.
Because of an error on the part if Yvonne who filled out my medical leave of papers I am left without pay from my employer and bills are now late. On a Friday she said she could correct the error and when I went in on Monday she refused. I was absolutely livid. No one was willing to help me. I spent the month if august with high anxiety. If she had followed my direction everything would have been just fine.
Here it is late September and my recovery pay from denied. I may have to consult a lawyer. It’s a shame because I need surgery on my other hand and really like the doctor

My husband is scheduled for his second knee replacement with Dr. Yost. He really likes him but we both agree that his office is run incredibly poorly. Never have we not had to wait @ least (at least!) an hour to be called in. Then, wait again. The facility is old and run down. Seriously needs an upgrade. If I needed an orthopedic surgeon, this would be the last place i would go.

Administrative staff here is by far the worst I’ve experienced. Trying to get an answer is met with being cut off mid sentence or rudely being transferred (again, mid sentence). Yvonne in FMLA is absolutely classless and rude.

Where do I start … Worst medical service, ever. Im surprised John B Gonzales is still practicing and his staff is still working. Doctor Gonzales is rude, cocky, and apathetic. I went in for a boxers fracture and waited an hour to see Mr Gonzales. Within the first two minutes of conversation with him, he says he doesn’t like lawyers and that I need surgery. Next minute he says that if I don’t take the surgery than I’m welcome to find someone else cause he refused to to anything else. He kept saying he goes to USC and that science says I need surgery ?
Before I could ask any questions, he left
His nurse told me to come in Friday for a per-​operation appointment. He scheduled for operation on Monday. Well Friday came along and I waited over an hour for the front desk assistants to tell me that the surgery has been canceled because I mentioned that maybe I needed a second opinion.
I never said to cancel the surgery and the desk assistance called me a liar in front of everyone. Invasion of privacy ??? She told me basically to piss off and find a «second opinion» like we mentioned before.
So now I need to find a new surgeon and it’s been a week since the fracture. All thanks for the impotence of Gonzales and his staff. Worst service ever. I’ve had mechanics, DMV workers. And even del taco workers give better service than these guys.

This review is for Sandra who works in authorizations extension #187. You have no customer service skills and it’s unbelievable that you can not return a single call. I left several detailed messages requesting for her to contact my fathers insurance, if she did not know how to process his IPA or what to even do, she should have returned my call and gave an update of I’m sorry for the delay but I’m working on it. I just wanted a follow-​up. Sadly, this lazy ass animal refused to call since she said she was too busy. It’s a shame to have someone like that work in the medical field handling people’s lifes. Stay away from this facility!!! Go to Beaver Medical Group if your wanting quality care with respectable doctors.

This place is ridiculous. I’ve been sitting here since 12:45, it’s now 3:25. Still haven’t seen a doctor. I’d give this place zero stars if I could. Avoid it like the plague. No one has popped in to say sorry for the 2.5 + hour wait. It’s beyond bad service. I’d just walk out but I know they won’t refund my co payment of $ 60.00. The rooms are old, peeling wallpaper and smell moldy. I wish I would have read the reviews first. Everyone gave this place one star. I see why.

Omg, it’s been a few months already but I am still so furious at the staffs at this clinic. On my visit in October 2013, they did not tell me to pay a copay $ 20 so I figured I didn’t need to since I was just dropping off my MRI CD to Dr. Gonzalez. After more than a year later!!! I got a note/​letter in the mail… and you are looking at a person who’s never ever late on any payment in her life.
According to the letter:
«We have attempted to bring this overdue account to your attention, with no success for payment» (Wth! I was NEVER ever aware of this)
«…this office will no longer render treatment to you in the future» (as if I will ever want to go back)
On the letter, it also has an IRS number. (What???Ridiculous!!!)
I called the Billing Office right away. I questioned as to why they wrote me this kind of letter without even contacting me once. Michelle told me «oh, the office had problems with the computer system and did not catch any payments until just recently. You are okay. You are not the only person who got this kind of letter.» If that was supposed to make me feel better.
By the way, I did not get any help from Dr. Gonzalez.
Come to this office if you like waiting in the waiting room for hours… then more waiting in the patient’s room… and then walk out with no results!

I rated this office as 1 star only because there was not a lower grade available on the site!
I was placed in an exam room for over 50 minutes, while I listened to Dr Gonzalez who I had an appt with, BS about his buddy and the USC game they were going to… I didn’t know it was him, until I left the exam room door open, and saw him come out of the one across the hall… I had actually fallen asleep in the exam room while waiting… this after driving all the way from Victorvillle to Riverside to make it there early.
I was never examined, or spoke to this Doctor… his nurse came in, and told me after driving all that way, and waiting nearly an hour, that now the Dr needed an x-​ray of my good hand to compare the two… really? Interestingly, the doctor ordered this at 11:25, when I was told that he goes to lunch at 11:30! I truly believe that the x-​ray request, was just an excuse to double bill my insurance company.
I wasted a whole day and never saw Dr Gonzalez, other than in the hallway… and then he wouldn’t even look me in the eye.
I voiced my displeasure about my lack of treatment, and the office manager actually blamed the insurance company for being slow to authorize the second x-​ray!
After I had the x-​ray done 2 days later, I called to schedule my return visit, and was told that I would need to speak with the office manager before they could schedule me… I waited on hold for over 30 minutes, hung up… called back was put on hold again for 15 more. I hung up, called back and left a message for her to call me, if she was actually that busy. To this date, I have never received a callback from this office.
I have since called my Insurance company to advise them not to pay for my non-​exam!
My advise… DO NOT, UNDER ANY CIRCUMSTANCES DO BUSINESS WIT THIS OFFICE, OR DOCTOR GONZALEZ!

Doctor Yost is great Dr. Unfortunately their customer service is terrible. In about 10 visits with my daughter over a 6 month time frame, I have never waited less then an hour past my appointment time. Twice waited 2+ hours. Billing is a joke as well. When I asked for a breakdown of charges I was told that I had to come in and pay a 10.00 charge and they would send it to me. Total Bullshit! I would stay away from this office at all costs! Nurses and accounting and billing are generally unpleasant. They dont care at all or even pretend to. Total joke.

I have seen Dr. Upal twice, I would say to stay away!
The wait times are unacceptable, and the bedside manner is awful. He did not even review records before coming in to see me, and when he walked in 4 hours late told me I was full of shit, then after trying to show me an x-​ray to prove that I was full of shit back slid.
I hope his surgery skills are not as bad as everything else about this practice.