O’Neill Property Management Company

We’re great tenants. Clean, and have never paid late, even once. This company disappoints me on so many levels. The employees, while kind, are extremely aloof. They represent the best interest of the property owners, so for three and a half years, my family lived in a sub-​par home because the owners wouldn’t fix anything.
Not exaggerating, but our door locks didn’t work the entire time we lived there. We had to duct tape over the bottom lock to prevent ourselves from being locked out accidentally, which happened often.
Our shower, bathroom sink, kitchen sink and toilet leaked. The toilet made a puddle on the floor whenever we flushed. We were told by the repair man that the plumbing was old, and that’s the best it would be.
When our a/​c went out during a heat wave, they couldn’t commit to a repair within the next week. We paid out of our own pocket for the repair.
The gardener was aggressive and repeatedly mistreated our property. Twice I emailed photos of the damage. He tied our hose in knots. Once, he put our EZ up on our wall, so that one half was in our neighbors yard. This ripped the tarp and we had to throw it away. Two months ago, I watched him use a leaf blower to knock our holiday decorations down.
My favorite incident was this… I called to report that one of our sprinklers was broken, and spraying the front door. It was not really getting a section of the lawn at all. She told me to go online and fill out a maintenance request. Weeks go by, then I get a letter in the mail, threatening to charge me $ 75 because the lawn was looking brown! Hahaha!
When we had decided that we’d had enough, we took extra care in cleaning the property. I’m uploading photos of the house so you can see for yourself. We paid to have the carpets professionally deep cleaned. I felt good knowing that we left the property in good shape. We loved our neighborhood and I’m a big believer in honor. I wanted to respect the home, despite how we’d been treated.
Per our contract, they had 21 days to return the deposit. We moved out January 30^th. They waited until the last possible day, and we received it today, February 23. The letter was condescending and informed us that they’re keeping more than $ 1100 of our deposit.
Our carpet was already in great shape, and we had a deep cleaning, but apparently, they need to clean it again. We were charged around $ 250 to clean a «very dirty wall» which, if you see my pictures, is ridiculous.
Finally, in an unprofessional and rude move, they closed the letter by saying that the owners could have charged us for the brown lawn (we’ve had freezing temperatures) and a missing rose bush, but decided not to. They hired a gardener to maintain the yard… why would we be responsible for a missing rose bush if he chopped it down? We honestly don’t even know what bush they’re talking about.
I’m not upset about the security deposit. I’m upset that people like this exist in the world. We’re a young family, saving to buy a home and you’ve got this tremendous sense of entitlement and treat your tenants like they’re thieves.
I look forward to seeing this company close down soon, so they can’t abuse people any more.

I called about a property that they said was still available, so I paid for the online credit application only to find out that I was the second applicant. So I asked when would they know if the applicant would be approved she said about 3 days. Wow 3 days, sounds like people are ready for retirement with them being on turtle status. So I didn’t put all my eggs in their basket, I applied with management one in corona and was approved 3 hours later for a 4 bedroom home down the street from the home ONeill property management led me to believe that was available. So at the end of the day these people are turtle slow and I got suckered out of an application fee. Beware ir u are thinking about leasing or having ur property managed by these slow pokes.

DO NOT USE THIS COMPANY! One of the agents had me come out to sign papers and she NEVER showed me the place. Not only that, she switched the place from an upstairs apartment to a downstairs unit.
Same person told me that my aplication with them was good for 4 months. I call back the next month for another property they manage and was told that I had to re-​apply with them. I spoke with another agent and told her that the agent I spoke with first said my aplication was good for 4 months. The lady said, «She would not have told you that».
These people ARE RUDE and un-​professional. I even noticed that some of their listings are misleading.
NO STARS FROM ME. BEWARE!

Eek. I viewed one of their properties and I was a bit confused. First, they showed the condo while the current tenant still lived in it (he was moving out and everything needed to be cleaned/​repaired.) I would be so offended if a company showed my apartment while I still lived in it! Second, the unit was very, very, very dirty and I asked Peggy if it would be rented as is, or if they were going to clean it. She said the current tenant was going to clean it and if there was touch up paint needed, then that would be done. She gave the impression that it would be rented however the tenant left it. I specifically asked about the carpet being replaced. It was really bad. Looked far beyond it’s life. She said It likely wouldn’t be replaced. The current tenant said he lived there a year and had just had the carpet cleaned. With that being said, the carpet looked at least 10 years old. Then I asked about issues with missing fixtures and Peggy asked the current resident why they were missing. And then I pointed out a bunch of dust on the ceiling and Peggy asked him why there was dust on the ceiling and that he needed to clean the ceiling fan. I was very confused that she was being that way with him and questioning him in front of us. She talked to him as if she was blaming him, HELLLLLLOOOOO, shit does break with wear and tear. Also, she made it seem like whatever cleaning would be done would be the tenant’s cleaning. Not once was she like «oh, don’t worry, after he moves we’ll make sure everything is spotless and looks great. From my understanding, units need to be sanitized before letting someone rent it. You can’t have me move in to someone elses dirt just because it might appear clean. I’m telling you, the dirt in that place couldn’t have been from a year. That guy had to have moved in with things already being in somewhat disrepair. Deposits are supposed to be used for things BEYOND reasonable wear and tear. That guy shouldn’t have had to even clean the carpet, it should have been replaced and he should have been charged a small portion of the cost, if anything. Another interesting thing was that the tenant seemed nervous when Peggy spoke to him. Peggy said the tenant’s rent is paid through August 15^th… So you’re telling me that almost 3 weeks before this guy relinquishes the apartment, you’re having strangers come in??? Luckily his furniture was gone but I’m not sure how a company would expect that to be ok. After reading the other reviews, I would never rent from them. Everyone else seems to be telling the truth about moving in while it’s dirty and not getting their deposit back. I could tell that guy wanted his deposit back but the way Peggy was acting, she seemed to think everything was the guy’s fault. Lastly, she didn’t seem to know anything about the property either!
One more thing; the fact that the manager of this company is leaving rude comments back to tenants and choosing to argue instead of take the constructive criticism and better her business. She is trying to make tenants appear as if they are lying, dirty, and owe money for everything. THAT is the main reason I would never deal with this company.
RUN!!!

If you don’t mind black mold, a broken water heater for days and days (who needs to shower right), rude, unprofessional staff then you should rent from these folks.
If you don’t want your deposit back even after leaving the property absolutely spotless, then rent from these folks.
I rented a property from this «management» company and I would recommend not ever renting from them.
I took extreme pride and care of that property and left it in better condition than when I had moved in.
For instance, I found cigarette butts in a cabinet after I had moved in and when I left every single thing was spotless and dustfree. These crooks charged me 75.00 for a drawer that was supposedly not wiped down, hundreds of dollars because they found dust on a blind. Not to mention the other outrageous charges resulting in getting scraps from my deposit.
They tried to charge me for the carpet, however when I requested records as to when the carpet was put in, they had to disclose it was over 10 yrs old and had surpassed it’s life expectancy.
In summary, they don’t care about the property, the tenants or have any intention on giving back your deposit.

Do yourself a favor and rent anywhere else! The place has roaches they failed to get rid of even after spraying. We had to come out of pocket and buy traps ourselves to get rid of a mouse! We are very clean people and this is utterly ridiculous! We had an inspection and have now been waiting 2 ½ years for someone to get back with us about resigning a lease. They plan backyard inspections with complete disregard to your schedule or availability. We live in a place that has no central air or heating which we were not told about at move-​in. They happen to pay for the water, but prepare to get a threatening letter if they think the water usage is too high. Oh and speaking of letters, they will send them for things like that but not bother to send one to inform you they will be closed on the Friday before the Fourth of July (why? I’ll never know) and then charge a late fee when you bring it on the following Tuesday because you had work and couldn’t make it Monday, although the cashiers check clearly shows it was made July 3, and being good tenants that always pay their rent on time and don’t cause any trouble apparently counts for nothing. We’ll be leaving this duplex and never doing business with this shitty excuse for a business as soon as humanly possible!
I only have one word for this place and its UNPROFESSIONAL!!!

I’ve been with the company for 4 months now. So far, things have been going smoothly. No major problems. The application and move-​in process was simple and straightforward. The overall process was quick. The staff is courteous and accommodating. I would recommend this property management company to my friends and family.

The floor was dusty because your sliding door was broken. Upon move in. I moved out and did not leave the mess as «filthy» as you might like to say I did. When I moved in, that place was horrible. The grout was BLACK! I left it a hell of a lot better than when I moved in. The door knob was broken and as you can see, it’s a very cheap door to the bedroom. the closet doors were broken because, let’s face it, they were the doors that came with the condo when it was built over 30 years ago. So please do not imply that I was some filthy pig. I took care of that place. I requested a meeting to look over photos, but Marcy must have thrown out that request. As I gave it to her when I paid you the money you rats were demanding. Lucky for you I actually care about my credit. Which is why you scum prey on people like us. Having lived in the condo for five years, normal wear and tear will happen. As for your broken sink, I know I didn’t not break anything. You’re just thieves and good luck to your horrible managing.

I have been a customer of O’Neill Property Managment since 2013 and my experience has been very positive. They handle themselves in a very professional manner and they are quick to respond to questions and concerns. I have gotten to know a few of the team members there (Nancy, Ed, Peggy, and Marcy) and they are great at putting me at ease because I know that they are awesome at what they do. They connect tenants and landlords and they excel at doing this. They are a professionally run business. I for one am happy to have found them. Thank you team O’Neill for all that you do!

O’Neill Property Management is amazing. I have always been met woth friendly service and now with the new addition of online payments, I couldnt be happier

I’m on the fence at the moment with this property management company. I’ve been a renter for a very long time but have never been one with Oneill. I drove by a property listed and it was beautiful. I tried contacting the office via phone and email to no avail. It took almost 2 weeks to get a call back only to be told they just starting processing an applicant. I viewed the inside of the home with an agent anyways and am continuing to follow up on whether this applicant will be accepted. Seemed strange to me that I wasn’t contacted until after an applicant started the process. Maybe this was a friend? It’s disappointing. To top it off, I could apply as a back up, which isn’t likely to pan out, but my info and fees paid are only valid for one month. One month. They have very few listings so this was not something I’d be willing to waste my money on. I’m very sad we’ll miss out on such a beautiful property and may go back to using a broker. At least its a one time fee regardless of how long it takes to find a home.

DO NOT RENT FROM O’NEILL PROPERTY MANAGEMENT!
I have rented through O’Neill Property Management since 2012. My experience with O’Neil was positive UNTIL I needed repairs made! The bottom of my hot water heater completely fell out and I was charged a $ 75 fee because the plumber that came out said there was nothing wrong with the hot water heater 2 weeks prior. I was charged another $ 75 for missing an appointment for our broken microwave that I had called and cancelled. (By the way, we are still without a microwave almost 2 months later despite numerous phone calls!) Gail Blix, the general manager, is the most unprofessional, argumentative and positively rudest person I have ever had to deal with. Gail and her threatening calls and letters are one of the MAIN reasons my husband and I will be moving. The contract you sign with O’Neill is ridiculous! They will even show your apartment to potential new tenants with you still living there and if you refuse you will be charged! They have thought of virtually everything to benefit them and screw the tenant. I have rented for YEARS and I have never come across a management company so unprofessional and crooked.

We thought it would be easier to use a property management service for our rental property rather than take care of things ourselves. Boy were we wrong… and even giving it a try left us out $ 500. After a few weeks, they had only found a couple (not very attractive) leads for our home. They left us with a huge «to-​do» list and wanted us to spend more to take out ads in newspapers. Communication was curt and made us feel like our home was an inconvenience and they dropped the ball on a couple of things. Though we were dissatisfied with the service, they enforced the $ 500 cancellation fee. I’m just glad we were able to cancel before being locked in for a year. Within a couple of days of placing our own ad, we had several great applications and we were able to find a perfect tenant for our home.
O’Neill might be great if you are a tenant, but as a home owner I found them to be inefficient, expensive, and difficult to work with.

O’Neill was great about handling repairs in a timely manner! However, it was difficult to pay rent at times because there is no way to pay electronically and they are only open during hours that my husband and I worked. Also, upon moving out they told me in an email that we were required to put new sod in and that they would be inspecting it before we moved out. We replaced it, they came and inspected it, said it looked great, so we thought that was the end of it. To our surprise when receiving our security deposit back, there were charges for removing dead sod and putting new sod in. I wrote a letter to O’Neill disputing it, with a copy of the email a received along with pictures showing us putting the sod in. They called me 5 days after they received the letter, saying they were working on it. Now, a month later, I’ve received no response back from them. Now, I’ll have to resort to small claims court, which I didn’t really want to do, but they aren’t leaving me with a choice in the manner.

If you read complaints about these folks, it’s from a bad tenant. They have been nothing but perfect to us over the year we’ve been with them, and we will be staying largely because we know we will be treated well. They, and our landlord, are always fantastic. We help them by not nitpicking, and they know when we ask, it needs to be done! GREAT company that always jumps when we ask them to.

The torsion spring on the garage door broke late Saturday afternoon. I filled out a maintenance request online late Sunday outlining the problem. Monday morning at 9:10 am, the office called me, acknowledged my request and said they would have a garage door person out right away. That person called me within 15 minutes and set a time later in the morning to arrive. He arrived as promised, fixed the door and was gone in under 45 minutes. Great service from O’Neill property management and their vendor!

Some of the employees at Oneill Riverside are very courteous and respectful others are not. I realize they are working for the landlord but this doesn’t mean that tenants should be treated like second class citizens. A couple of the employees are rude and very disrespectful. We rented a home at 5534 Applecross in Riverside 92 507. for almost 2 years. We never had direct contact with the landlord but on several occasions when the home needed repairs the messages we got from the landlord via ONeil were that he refused to take care of them. We took very good care of this home. Paid for several minor things to be repaired out of pocket, replaced screens and a screen door which was broken when we moved in. I cleaned the house thoroughly, walls, blinds, cabinets, counters, stove, oven, toilets bathroom sinks mirrors, shower doors, everything and had the carpet and windows professionally cleaned. One of the property managers even commented that it looked good. Well when we received only half of our deposit back we had been charged for all of these things as well as mowing the lawn and pulling weeds which my husband also did right before we moved out… I wouldn’t be surprised if the owner did not have these things cleaned again and just charged us for it so he had an excuse to keep our money. Thankfully we will never have to rent again! What a nightmare it has been. I STRONGLY recommend AGAINST renting this house in particular. The landlord is a not a good person and ONeill apparently doesn’t have any the leverage to back up their tenants. I feel bad for the next person who has to deal with all this…

I have recommended O’neill property management because of the efficient and courteous service they provide for their renters. The office staff has always been helpful in various situations that have come up from renting over the years. I have not had any difficulty with this company and will continue to rent from them for the years to come.