O ‘ Reilly Auto Parts

This review is based solely on an employee by the name of Donny; any time I’ve been in, he seems to be helpful with his customers. Today, my car battery died while My husband ran in to the store and as we struggled to get it back on, he saw us and came out with the portable charger. He got the car started and gave us a few reasons on what caused the quick battery drain. GREAT customer service with Donny.

Auto Parts what can you say you need them they have them the staff is nice they have a diverse knowledge base and since I have little knowledge I need all I can get. have a nice day

Helpful but a bit expensive. Better for an information call then an actual purchase. They would get 5 stars if their prices were better. The customer service is awesome and as a benefit, while us girls are watching our husbands shop, there is some sweet eye candy of both kinds to be check-​in out.

I came here the other day with my boyfriend to get some parts for his car. When we walked in, a worker there names Peter began to help us out. While my boyfriend and I were talking while Peter was looking through the computer, he began to comment on what my boyfriend and I were talking about. He said, and I quote «You got yourself a romantic, I would turn around and slap you» about what my boyfriend and I were talking about. I was kind of over it at that point. When he finished getting my boyfriend the parts that we needed, I told him I had an account name so I could get a discount on the purchase, he looked up at me, gave me a dirty look, and proceeded to tell my boyfriend how much it was going to cost. I highly do not recommend this store. Also, the whole time we were in the store, some customer was on hold the whole time (we were in there for a good 20 minutes).

Great place to find parts and save rather than at the dealer, Raul and Ivan, gave me the time and proper parts to do a tune up. A bit pricey but with there warranty, I was put at rest. I hope soon they can sell tires.

Really not even worth one star, just saying. This guy with 30 years and I quote «…30 years of experience» Mike messed up right when I walked in already?! I don’t know what kind of place like this is open. With this mans 30 years if experience mr. Mike or mr. Roger whatever name he used to cover up was really rude. THE MANAGER! Stood there and did nothing!!! THE MANAGER LADIES AND GENTLEMAN! So we walk in my fiancé hands him our report we got from another o Reilly location and «Mike» rudely rejects the papers rudely saying «oh we don’t accept those check engine light codes from other mechanics» we haven’t even opened our mouths to let him know what was wrong with our car yet or anything! Heck we greeted the employees when we walked in!
And we explain to him «sir we just came from an o Reilly’s that gave us these codes» and mike replies rudely with a «oh no I don’t need those I have 30 years experience» so we say okay man fine. He hands us our parts… They were the wrong parts and mis labeled!!! This 30 year experienced mechanic was about to give me the wrong parts!!! We start to get a little frustrated and when we expressed our frustration THE MANAGER asks him to calm down indirectly ! Are you kidding me? Your employee was FAR OUT RUDE! We purchase our parts and we hand him our rewards card. As I hand him my card I bump into the rewards program display that had many new cards for new members… he then says «we don’t do the rewards program here!» -.- this 30 year experienced auto parts salesman can’t even see what’s in front of him!!! So we all know where I am taking this. To corporate.

This review is for the store in San-​Bernardino since it wasn’t listed. I see this place going by the wayside much like Kragens and Chief Auto Parts did. I bought a battery here two yrs ago and paid roughly 120 for it. It is no longer holding a charge. I figure for the price i should easily get three years or better from a battery considering my father got six yrs from his original battery in his Ford Taurus. When i entered the store the «parts guy» was happily chattering away in spanish with a customer. Same with the next customer. But when the white english speaking customer (me) got to the front of the line his voice and attitude changed. I am not a racist but got the feeling this guy was. I get this alot in San-​Bernardino. As if i don’t belong there. I get it much more from men than woman. But as parts houses go, i will stick to Pep Boys for buying parts since i have always been treated right there. The service dept is another story.