Macy’s

I have to give 5 stars to Laura in the Men’s Fragrance Dept. I needed a specific size cologne bottle and she went above and beyond to accommodate me. I walked into Macys still bothered by the customer service I had just received at the Verizon store here in the mall. I am buying all my cologne from Macys from now because of Laura’s excellent customer service.

And so, I wandered into the shoe department after I hunted down someone in cosmetics to buy my favorite perfume. Michael Kors. That salesperson was cordial but didn’t go out of his way to do anything other than take my money.
Now the shoe department was mess. I wasn’t looking at the sale shoes. I was looking at the silver sparkly shoes for an upcoming event.
The floor size was a size 5 ½. Luckily that’s my size because again, not one single associate approached me.
I took the pair of shoes and sat down and tried them on. I was sitting directly behind the cash register. Both the male and female salespeople saw me sitting there trying on the shoes and walking around in them deciding if I need a size 6.
They literally did not acknowledge my presence. They both looked over at me and said nothing. They didn’t ask if I might need another size or if I even wanted to buy them. I was planning to buy them. And the price tag was $ 100. But I figured why give them my money when they ignore me and don’t bother to even ask me if I need help.
So disappointed in this place. I’ve never been a big fan of Macy’s. I prefer Nordstrom. The service there is always impeccable. I’ll take my business elsewhere. No thanks Macy’s.

Update! Called him on Tuesday as planned and he asked to call me back. He NEVER called me back!!! No sale for him. Bought it from a different sales associate. And took off 4 stars.
That’s not the way to keep a customer. I do not blame Macy’s.
I am not sure if this is the right place to post but I suspect that it is. My post is about «Ronald» at the Lancome makeup counter.
Macy’s can rest assured that Ronald is upholding the quality that me (the consumer) wants and loves. I shop at Macy’s because, even though I am not wealthy, I feel like a queen when I’m there. And it is because the customer service is exceptional!!!
Ronald kept that feeling alive!!! He worked with me to ensure that my purchase would be able to qualify for the «free gift» and treated me like a princess. He never made me feel bad for needing to make sure that I would be able to get the little bottles of face products for free. Can’t wait to get back to Macy’s to pick up my makeup!!! Thank you Ronald! Thank you Macy’s!

This location is in dire need of a remodel to modernize it. Most times the products being sold here are not the highest of qualities or even as nice as other locations like Brea or Rancho which are in neighboring cities.

Absolute joke management and employees. Lines were ridiculously long. Employees did not care about customer satisfaction at all. Hire younger people it was pathetic.

It’s Black Friday. This store is grossly understaffed. Sadly, many people are leaving, refusing to stand in the ridiculously long lines.

This Macys needs way better customer derive training. I drive to Rancho or Costa Mesa to avoid the nasty Attitudes given here.

I have practically wait in line waiting to pay for a dress for about 25 minutes. Two people were in front of me ! The cashier is taking her time as if she is paid to be here and socialize with people. She is not even bothering to call someone else to help here. People come to this line wait 7 – 8 min and leave !
Shame on Macy’s For not hiring enough people !!!

Hubby and I went there this past Friday evening — October 30^th 2015 — to exchange a birthday gift he received; it was a Ralph Lauren — Polo cologne gift set. When we approached the men’s cologne counter upstairs, we waited about ten minutes before we were helped; there were two people working behind the counter with numerous employees coming in and out for various reasons, not one of which offered assistance. There was only ONE customer in front of us being helped by one of the employees, understandably so – as it should be. Meanwhile, the second employee decided to have a personal conversation with a customer that had nothing to do with buying or selling. So, having no choice, we continued to stand there waiting. Finally, employee number one had finished with her customer and got to us (employee number two had finished her non-​selling conversation with her non-​buying customer, then promptly disappeared behind the counter, not once offering to assist us while the other lady was finishing up). The cologne set we were exchanging still had the Macy’s tag on it with the price scraped off. She said she didn’t know if she could help us because she didn’t know how much it was. I told her she could clearly see that it was bought from Macy’s — and she said she couldn’t scan it. Well, I’m sorry, but you need to FIND a way to scan it, or look up the price another way; call someone, look it up in a catalog, search your database, look at the current price on another Polo gift set — I DON’T CARE. I just know at that point we were tired of standing there listening to excuses as to why YOU couldn’t do your job. Finally, somehow she was able to wave a magic wand and give us a refund (after a HUGE rigmarole: sign this, swipe that, show me this, show me that…) of $ 91.00 and some change. Great. Thank you. That’s now done — literally thirty minutes later from the time we first approached the counter.
Off to the men’s socks and unmentionable (underwear) department we go. Hubby needed a restock on both. Their sock area was pretty limited, but he was nonetheless able to pick up two packages of black work socks (four pairs in each package), two packages of underwear (five pairs in each package) and then one pair of slippers. That’s literally all he was able to purchase for $ 91.00 — in fact, WE had to pitch in $ 17.00 of our own money. So, to re-​cap for all the gentlemen out there: $ 108 at Macy’s will only buy you two packages of underwear, two packages of basic black work socks and one pair of slippers (which were on sale). Okay, it’s Macy’s — not Walmart. We get it. At least they SHOULD, hopefully, last him a while and all it cost US, personally, was $ 17.00, a little frustration and A LOT of time.
We were in the sock and undie department for about twenty minutes looking around, comparing prices, etc. and, AGAIN, not ONCE did an employee ever come by and offer assistance. In fact, we didn’t see ANY employee. It was about an hour before closing, so I know we weren’t holding up the store. The department looked like a swanky ghost town. No one to be seen or heard from.
We finish up our shopping, head to a register (NOT at the cologne counter, thank you very much) in men’s clothing in the next department over. The woman waiting on us took a VERY long time to ring up our order. I know I sound like I’m being fussy, but you would have had to be there to see this spectacle: she scanned each item, then she put stickers on each item and scanned THEM too and seemingly did so again — with a total of scanning each item TWO to THREE times.
Then she didn’t know HOW to ring up our purchases using the gift card with our $ 91.00 refund on it. So, she had to ask for help from another woman, who was dressed like she worked at the ’99 Cent Only Store’, NOT Macy’s; a theme I noticed with many of the women working there. Macy’s still has the swanky prices, but the employees don’t have swanky customer service skills nor do they, apparently, have to dress business-​casual or somewhat nicely anymore (ASIDE: Attention women everywhere; leggings are NOT to be worn in place of pants. END OF ASIDE.).
I wondered at the end of it all exactly WHAT is it we were paying for.
The whole experience was disappointing, to say the least, and precisely why hubby and I rarely shop there — and likely won’t again, unless it’s for another exchange.
Macy’s needs to remember that there is lots of competition out there — most notably ON-​LINE shopping (much of it with free shipping specials); NO ONE needs this aggravation anymore.
When a customer DOES walk into your store, it’s because they DESIRE that personal, hands-​on shopping experience one doesn’t get when shopping on-​line.
We expect better from Macy’s than what we received — and it certainly didn’t make us want to ever go back.

Going on twenty minutes waiting for help yet no one cares instead of upgrading my purchase I will be returning it and anything else from Macy’s cuz they have this type of horrible customer service EVERYWHERE

I’m conflicted with my review since I’ve had good service and bad service on different occasions. So it’s really 2.5 stars since I’m on the fence, they need more associates to wander around and help people, also more people at the cash registers, there’s always a long line to purchase items. Most of the time they do have what I’m looking for in stock, so that’s a plus.

It’s a Macy’s. There’s really nothing special about this location. The inventory is fine. Though they could use some help on keeping it looking neat & clean. Carpets could also use a nice deep cleaning at times.

I am handicapped and every time I go here there are long lines and the clerks move as slow as they can. Sadly today was a sale day and we stood in line 25 minutes only when we finally got up to clerk she says you will have to wait a few minutes are system isn’t recognizing customers Macy cards. we were like really? SERVICE SUCKS DON’T GO HERE IF YOU CAN’T STAND FOR 2 HOURS. Just makes me sick how management doesn’t care about customers. Well your company lost $ 400 today and I now wil, never go back.

Your usual Macy’s store, the girl that rang us up in the men’s section was so polite and helpful. She was able to give us a coupon savings of 15.00. I am very happy with what we bought.

I had my sister try to return two gowns to the dress department recently purchased online. The order shipped included three dresses and she decided to keep one and as a favor she tried to return the other two gowns for me. Something that should have been extremely easy turned out to be a nightmare and a waste of time.
The first time she showed up to this Macy’s to return the dresses with the shipment order in hand for all dresses she was told that one of the dresses couldn’t be found in the system.
The shipment information had all the necessary information to process an immediate return but they gave my sister a hard time and only accepted one of the two gowns.
I called costumer service at
and complained about the situation. They forwarded me an order status and told me that all should be fixed and easy return would take place once she takes the paper to the store. So, living 100 miles away from my sister, I asked her to please try this store again and to bring this new order form to prove that this was a Macy’s item. (I couldn’t believe they were «able» to find the gown in the shipping info or order number the first time!)
So today my sister attempted to return the gown again with the online order form in hand to prove the order was done online and she wanted to return the item so that my account could be credited for the return. But instead the clerk who attended her insisted and forced her to turn in the dress and accept some Macy’s gift card. I find this type of service provided embarrassing and shameful. My sister never said she wanted store credit but the person «helping» her insisted that it was all she could do. I wish my sister had stopped the whole thing and requested to see a manager at that moment but she was rushed and left the store with some store credit gift card.
Horrible experience here trying to return something purchased online to the point that makes me never want to purchase anything from this stores again. It turned out to be a nightmare. I called the store directly today to ask for manager assistance in solving this mess of a situation. She became defensive and couldn’t explain the inconsistencies this store has shown in accepting returns.

Mike in Upstairs men’s clothing helped me tremendously when I was buying my Boyfriend’s Birthday gift. I had a specific shirt in mind and he found it. He even went out of his way to get me a plastic garment bag so it wouldn’t get dirty or wrinkled. I was impressed.

What a mess! This place is terrible and customer service is beyond lacking. It looks like they’re going downhill in a hot hurry. Today’s visit was a good reminder to continue shopping elsewhere. This is the place to come if, and only if, you HAVE to! (I posted pictures of the mess of boxes with purses overflowing and on the floor.) 6÷20÷15

This is a review for Joanie at the Clarin’s counter. I was looking for a Mother’s Day present, preferably shiseido, but decided to pick up a Clarin’s gift since Joanie was so passionate about Clarin’s and skin care. She has beautiful skin and gave wonderful tips on application. I ended up buying two Clarin’s sets for my mom and mother in law. Joanie gave me some samples to try for myself. She is a rarity in today’s fast paced sales world. I will be back!

We arrived close to 9 pm. They were open until 10 pm due to a holiday sale. We don’t live in the area but were visiting my mom. We wanted to take advantage of the sale since we needed new sheets for our cal king bed and the prices listed on the mailer were really good! Fortunately there weren’t any crowds and the clothing racks upon entrance looked organized and «shoppable» despite the sale. The one by my house never looks that good.
We went upstairs to housewares and found the sheets we wanted for $ 45! They were 800 thread count and match perfectly with my comforter. My frustration was finding a cashier to ring us up. They were closing their registers despite the fact they were still open for another hour. I had to go to four. By the time I found one, she was a bit annoyed. On the good side, I got an additional percentage off my sheets so I only paid $ 36 for cal king sheets!!!

The holidays are hear and the Macy’s is decked out. To bad I can’t afford to buy a thing in hear.