Luxury Nails & Spa

The worst customer service ever!!! I never had a negative experience here up until now. I paid 26 $ to get a fill with gel polish. The girl doing my fill only filed off the polish and didn’t brother to add another layer of acrylic. My nails were THIN. She also didn’t do a good job at repainting my nails, the gel was bumpy and gooey. I am SO disappointed. Two of my nails snapped off the next day. I went to ask the owner to fix them and she said that they didn’t guarantee fills and that I would have to pay! So rude. Sad to say that I won’t be returning to this place. They’ve lost a loyal customer.

Walked in to be seated at one of the stations. After five mins asked if I would helped. They said yes.
I was left sitting for so long that the lady next to me getting her nails done said I think they forgot about you.
My nails were done not in the shaped I asked in addition when I told her I didn’t like the shape she told me, «you should have known what shape you want them before you came in» well I guess telling her the exact shape and even showing her was me not knowing.
There was crust left all over my nails. The selection of colors are horrible.
Avoid avoid avoid

Lucy is my nail girl, she is one of the best!
Love coming to this nail salon, friendly and very good!

I am so unhappy with this nail salon right now, i usually am treated with good customer service. I walk in its 5:45 they close at 7 so i know they have plenty of time. I sign in and no one asked me if i needed help. another lady came in right after i did and was treated like a princess. Im seated she works on me for 20 min and does the worst job ever! My nails are bumpy, rushed and looks like a 4 year old did my nails. I complained letting her know i don’t like the way she did them. «she said no thats how it is when you get tips done» i told her no, I’ve done my nails before and they have never been like this. Im disappointed. She didn’t want to help me any further.

I’d been coming here for years. My mother, sister and grandmother started to come in as well. We would all get our nails done with Ann. She does good work. But when she’s hungover, she chooses not to come in. I totally understand having a fun night and not feeling well enough to get out of bed, but at least have the decency to call your client to let them know you won’t be making it in. Well, Ann failed to do so at least once to each of us. That is the first issue. The next is she doesn’t honor appointment times. She’ll take walk-​ins when you’ve already taken the time to make an appointment and arrangements to pick up kids, etc. When we let her know that we weren’t happy, she had an attitude and then decided to argue with me about what color I picked for my nails. I called to speak with Lynn, (her sister and the owner), and she didn’t have much to say. My mom called back to see if maybe Lynn would possibly do her nails and because we «complain» too much, we are no longer welcome. We stuck by this establishment through their fungus scandal and still referred clients, even though they were very much at fault for the client’s nail issue. Don’t even bother coming in. They have the absolute worst customer service, and they clearly don’t follow state boards rules and regulations. We will be contacting the Better Business Bureau and State Board.

Luxury Nails is the Spot… If you want your Nails Done Luxury Style, then Luxury Nails is the Place… Love My Luxury Nail Ladies… Thank You Lucy, Lynn and Ann

Horrible!!! Don’t waste your time or money at this place! The girl who did my pedicure did good, but the girl (Hang M Vam) was so bad! She kept me waiting after she sat me down, kept being very rude, and to top it off as soon as she got done doing my nails she started rushing me to pay. She didn’t even put my nails on a fan to dry. What’s wrong with these people?! If they don’t like their job why work there?

I went to this place a couple times and each time seems to be getting worse. I walked in and was not acknowledged for a couple minutes, after someone bothered to greet me I still waited another 5 minutes to be seated. No one was taken in order, they just called you in random order. Once seated the girl turned on the massage chair but followed by boiling the water in my tub. I had to ask several times for them to turn the tempature down. I then had to wait about 20 – 30 minutes for someone to start on my pedicure, once started I had no issues but a 39 minute wait is ridiculous! Especially when they started on a girl who arrived after me. I will probably steer clear of this place from now on, just not satisfied anymore.

Have been coming here for years. As time passes service and quality has been going downhill. Came for a fill and already had a broken nail that just flipped off. They fixed that less than 24 hours later 2 new broken nails. Came back to complain and they didn’t care. Couple times that I’ve came back I’ve been disappointed.

I only gave one star, because it was a requirement to indicate a rating for this facility. Absolutely terrible. From the moment I walked in, I wasn’t greeted. The lady at the front desk didn’t even look up. I saw she was on the phone so I proceeded to choose my color. When 3 others walk in, she assigns them to a nail tech and then acknowledges me. When I’m sent to #7 pedi chair (behind 2 others whom arrived AFTER me) I wait another 15min, even after asking… For my water to be filled up. After this, I was never acknowledged again. I sat with my feet in the once hot, now Luke warm water, my entire lunch, before drying my feet off and proceeding to schedule an appt for later. The lady up front says she’s «sorry we’re busy» Never taking down my information and then walking away from me. Worst customer service ever!

Came in for a full set and pedicure.
Helen did my nails and she did a great job! But she was rushing to leave, my nails are sticky… The pedicure was average, I had to ask for my chair massage to be turned on and the water was cold and no soap stuff they normally put in.
The shop was clean and the ladies were nice… they only take cash or debit cards
That was annoying

Luxury Nails and Spa — absolutely love this place. All the girls are really nice. Have been visiting this place for a few years. Lynn, Vivian and Jenny are the best! I enjoy the gel Nails and relaxing pedicures. The prices are very reasonable and enjoy my time there.

Absolutely love this nail place. I recently moved to the area and by chance found it while shopping. I was a walk in and the women here have a great sense of urgency. The customer service is outstanding and everyone is so friendly. I had such a great experience that the following week I brought a friend and my mother who assured me that they had earned 2 new customers. If you’re looking to be pampered and still have fun this is the place to go.

My nails were awesome! I’m very happy with the results! I don’t let any other nail salon touch my nails :)
I recommend letting Lynn Nguyen do your nails, she’s great!

I love it here! I’ve been going to Ann for a very long time now and I have never left unsatisfied!!! I Will keep coming here. Christine and Lynn are very good too

Best nail salon in riverside hands down. You don’t even need to request anyone. They are ALL ARE GREAT!!!

The main boss lady is so rude. I had just came in for polish change and the girl who was working on me didn’t know English so she asked another lady to translate … I asked her to fix a few that were sloppy and the boss lady and other workers here started making a big deal of it for suggesting they need fixed. All of them along with the boss lady were starting to talk in their language and making me feel uncomfortable and they were all making snobby faces
I won’t ever return.

I’ve been coming here for the last passed 5 years every 2 weeks and I love this place. The workers are so nice and welcoming. I am a cosmetologist and from what I have seen for the last 5 years this place is sterile. I would recommend this place to everyone. I’m someone who actually goes here not someone who hasn’t but still feels the need to write a review.

Walked into the place. .walked out within 2 minutes. «What do you want!!!» Is no way to greet a customer

My friend Paige and I had a great experience at Luxury Nails. We definitely got luxury nails and service. Paige got her nails done by Kim and she felt comfortable and satisfied. She was so happy her nails turned out the way she wanted. Jenny worked on my nails and I was so happy I got a great nail artist like her for the first time getting acrylics. I am so so so happy my nails turned out the way they did. She did a great job. even better than I expected!